Representative - Customer Service
hace 2 semanas
About Orica:
At Orica, it's the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress.
Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.
It's an exciting time to join us - we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.
About the role:
- The Representative
- Customer Service maintains a portfolio of customers by placing orders, resolving issues, and meeting the demand from both internal and external customers.
What you will be doing:
- Key Accountabilities Ensures all orders are processed and confirmed to the customer with a sales order confirmation. Actively communicates with customers, soliciting orders where able, this is to maximize loads and provide additional sales to the business. Minimises credits as a result of CSR error. Assists schedulers with regular communication, regarding customer orders; thus reducing storage fees and transport costs where applicable. Communicates to the Customer Service Supervisor and Territory Manager any issues resulting in potential delayed payment or invoicing; including receipt of purchase order numbers, delivery or product issues and pricing. Manages invoicing and workflow by completing daily processing, weekly and End Of Month processing. Completes the weekly matrix. Manages non explosive cash sales within business guidelines. Completes end of month forecasting for the last 3 working days of the month. Understands and utilises reporting in SAP to ensure real time invoicing is completed by processing all Products and Services provided by Orica. Manages the end to end Sales Cycle Process from order to delivery and invoicing. Assists in the resolution of claims and disputes, building relationships with the Credit and Collection team. Communicates clearly with distribution to maximise loads on milk runs and minimise errors in the supply of product by checking manifests and confirm loads with the relevant distribution point ensuring that customer orders are fulfilled and back orders managed. Checks all team sales orders on the same day to ensure they are correct, notifying CSR of any changes impacting the customer order. Liaises with Credit and Collection Team on regular basis regarding credits and recharges as well as customer's credit limits. Provides clear and regular feedback to Territory Managers to support them in their roles including customer feedback i.
e:
Market Intelligence. Provides support to Inventory and Orica bulk sites regarding stock take and MasterBlast issues. Provide product or customer feedback through case management using Sales force.
What you will bring:
With tertiary or technical qualification - up to 2 years experience post qualification.
Without formal qualifications - up to 10 years of administrative experience, or allocation of work to operators.
Role dimensions:
Span of control:
- Headcount
- X Direct
Sphere of influence:
- Team / Discipline level SME
Travel requirements:
- Role dependent
Your qualifications:
Insert tertiary qualification required for role (e.g. Accountant must have a tertiary degree in an Accounting discipline, an Engineer must have a tertiary degree in an Engineering discipline)
OR
Technical qualification / legistlative / SHES certification
How you shape and influence others:
- Demonstrates courage, resilience and flexibility
- Strong reputation for integrity, ethics, personal values and solid character
- Solid interpersonal & communication skills
- Selfaware and open to feedback
- Work effectively across teams
- Able to work independently with only targeted supervision
- Productive without compromising quality
- Highly reliable and motivated to excel
What we offer:
As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture.
We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.
You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture.
We respect and value all:
Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone's contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or vetera
-
Customer Service Sr. Representative
hace 2 semanas
Santiago, Metropolitana, Chile International Flavors & Fragrances A tiempo completoWe are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At the heart of our success is investing in talent and valuing the diversity of our people. To drive breakthrough innovation and top performance, we aim to develop and engage employees through effective...
-
Customer Service Representative-2
hace 2 semanas
Santiago, Metropolitana, Chile Alcon A tiempo completoGeneral Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: -Call center-based customer support in response to a high volume...
-
Customer Service Sr. Representative
hace 2 semanas
Santiago, Metropolitana, Chile International Flavors & Fragrances A tiempo completoPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At the heart of our success is investing in talent and valuing the diversity of our people. To drive...
-
Customer Service Representative
hace 2 semanas
Santiago, Metropolitana, Chile Amcor A tiempo completoJob title: Customer Service - ProteinsBG/BU: AFLA / ChileLocation: Santiago, ChileJob family: Sales & MarketingReports to: Sales Office Customer Service Lead1. Job OverviewThe Client Service Executive is responsible for ensuring compliance with commercial agreements, understanding the needs of our clients and being the main point of contact between the...
-
Customer Service Representative
hace 2 semanas
Santiago, Metropolitana, Chile Weir Group A tiempo completoCustomer Service RepresentativeDivision - Weir Motion MetricsLocation - Providencia, Santiago ChileHybridWeir Motion Metrics:Somos una empresa canadiense de alta tecnología y que pertenecemos al grupo Weir Minerals a través de su división ESCO. Entregamos soluciones avanzadas de monitoreo, basadas en visión por computadora y algoritmos de inteligencia...
-
Mobile Field Service Representatives
hace 2 semanas
Santiago, Metropolitana, Chile BOEING A tiempo completoAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for...
-
Customer Service Manager
hace 2 semanas
Santiago, Metropolitana, Chile Novartis A tiempo completo2023 will potentially see Sandoz become a standalone organization Already a global market leader in Generics and Biosimilar medicine, this is an exciting, once-in-a-career opportunity to set our own path forward as an independent, purpose-driven organization, and as the founders of a new Sandoz, this is a time of immense opportunity for us all, both...
-
Customer Service
hace 2 semanas
Santiago, Metropolitana, Chile Ulog Soluciones Logísticas Integrales A tiempo completoCustomer Service (Antofagasta) Publicada hace 2 días por Ulog Soluciones Logísticas Integrales 1 Vacante Finaliza en 28 días Sé uno de los primeros Sé uno de los primeros Jornada Completa Operario Región Antofagasta Antofagasta Ultramar Agencia Marítima se encuentra en búsqueda de Profesional del rubro del comercio exterior para desempeñarse como...
-
Customer Service Leader
hace 2 semanas
Santiago, Metropolitana, Chile Amcor A tiempo completoCustomer Service LeaderLocation:Santiago De Chile, CLFunction:Operations/Production/ManufacturingPart-time or Full-time:Full-TimeJob Type:EmployeeWorkplace type:On siteJoin Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.Here at Amcor, we work together every day to make a positive impact on the...
-
Customer Service Representative Santiago
hace 2 semanas
Santiago, Metropolitana, Chile Solvay A tiempo completoSolvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest for...
-
Customer Service
hace 2 semanas
Santiago, Metropolitana, Chile Twill NL A tiempo completoDo you want to join a company that will disrupt the logistics industry?This is a unique Customer Experience hybrid role both selling the Twill value proposition to new potential customers and also taking excellent and pro-active care of them once they are onboard. In this role you will have the full responsibility and be empowered to make sure we are...
-
Customer Service Supervisor
hace 2 semanas
Santiago, Metropolitana, Chile Zimmer Biomet A tiempo completoRequisition Number: AMER27282Employment Type: Full-timeLocation: SantiagoDescripción del Trabajo: Leads and directs the activities of the Customer Service department. Ensure that timely, accurate and reliable service is provided to Zimmer customers regarding sales support/customer service related matters for domestic customers. Departmental responsibilities...
-
Customer Service Supervisor
hace 2 semanas
Santiago, Metropolitana, Chile Zimmer Biomet A tiempo completoRequisition NumberAMER27282Employment TypeFull-timeLocationSantiagoDescripción del Trabajo: Leads and directs the activities of the Customer Service department. Ensure that timely, accurate and reliable service is provided to Zimmer customers regarding sales support/customer service related matters for domestic customers. Departmental responsibilities...
-
Especialista Procesos Customer Service
hace 2 semanas
Santiago, Metropolitana, Chile CCU A tiempo completoJornada CompletaEspecialistaRegión Metropolitana de SantiagoLas CondesEn CCU nos apasiona crear experiências para compartir juntos un mejor vivirBuscamos un/a Ingeniero/a Civil para desempeñarse como Especialista de Procesos - Customer Service y unirse al Proyecto Enlace.El propósito del cargo se centra en proponer y co-diseñar la estrategia de...
-
Customer Service Field Engineer
hace 2 semanas
Santiago, Metropolitana, Chile Philips A tiempo completoJob Title: Customer Service Field EngineerFIELD SERVICE ENGiNEER - CHILEField Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive maintenance,...
-
Customer Service Agent
hace 2 semanas
Santiago, Metropolitana, Chile PAJ UG A tiempo completoAbout us:If you love variety and challenges, then you belong with usWhy PAJ? Dynamic & flat hierarchies in a familiar and warm environment Your voice counts: You can play an active role in shaping PAJ Varied daily work with new challenges and growing responsibilities Stay healthy: We take care of your sports subscription We support your studies/training with...
-
Customer Service Advisor
hace 2 semanas
Santiago, Metropolitana, Chile British Council A tiempo completoCustomer Service AdvisorDate:29 Aug 2023Location: Santiago, Americas, CLCompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better...
-
Ejecutiva/o de Customer Service
hace 2 semanas
Santiago, Metropolitana, Chile HR Buro A tiempo completoImportante compañía del rubro retail, se encuentra en búsqueda de tres Ejecutivo/a de Servicio al ClienteSAC, para su área de Customer Service; quien será responsable de entregar una excelente atención de post venta a los clientes que compran en tiendas propias de la marca, así como también a través del canal e-commerce, realizando seguimiento a los...
-
Customer Service Field Engineer
hace 4 semanas
Santiago, Metropolitana, Chile Philips A tiempo completoJob TitleCustomer Service Field EngineerJob DescriptionFIELD SERVICE ENGiNEER - CHILEField Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive...
-
Customer Service Field Engineer
hace 2 meses
Santiago, Metropolitana, Chile Philips A tiempo completoJob TitleCustomer Service Field EngineerJob DescriptionFIELD SERVICE ENGiNEER - CHILEField Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive...