Sea Logistics Customer Care Specialist

hace 3 días


Santiago, Chile Kuehne+Nagel A tiempo completo
JOB DESCRIPTION You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.

Your Role

Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).

Your Responsibilities

Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction  Shipment Management: Qualification and entry of customer orders into the operational execution process Complaint Management Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment) Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order Customer Data Management: Maintenance and integration of customer data in the KN systems  Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support) Reporting (creating, refining and reviewing reports)

Your Skills and Experiences

Bachelor's degree in Business Administration, International Trade, or related fields. Experience with coordination of maritime import shipments. Experience in customer service. Advanced English. Experience with maritime export/import will be considered an advantage.

Good Reasons to Join

At Kuehne+Nagel, we are committed to matching that excitement with a company culture that puts people first. You can expect excellent training programs, a competitive compensation, tuition reimbursements, employee discounts, benefits package and more. We are one of the world's leading logistics companies with offices worldwide. With us, you not only land your next job, but an opportunity for a career. Join us now

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