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Customer Retention Manager Contract Logistics
hace 4 semanas
- Single point of entry for general economic,
contractual, operational, and IS-related topics which are relevant to all
operations. - Orchestrate with different KN and customer stakeholders the prompt
implementation of action plans while being an objective-neutral party seeking
win-win and long-term solutions. - Drive customer centricity at all levels of the
organization and relationships using the Contract Logistics customer
engagement program tools. - Owner of the customer-specific engagement plan by creating positive
experiences across the different touchpoints and moments of truth. - Identify opportunities to broaden the scope and add
additional services to the existing business.
Working closely with the Customer Engagement position to identify
opportunities for innovation and front-end development on the global CE program. - Promote the correct implementation of the listening tools to secure that the
right operational capabilities are in place to deliver on our promises and
focus on offering high-quality results. - Develop and drive a robust process to manage customer feedback, prepare data
analytics, consolidate national good practices and close critical gaps
identified with segmented customers Renewal Strategy. - Steering and alignment of projects and financial
targets across sites for the selected accounts, driving consistent service
levels across multi-sector operations by monitoring and following up on the key
performance indicators. - National reference point for customer communication
within the respective vertical and other K+N stakeholders or functions. - Lead and coordinate the KN customer functions,
developing outstanding solutions and commercial proposals to customers.
• +7 years of logistics, operations, or supply
chain experience.
• Minimum 5 at management level.
• Strong understanding of Customer needs, behavior, and a bias for customer
centricity.
• Mix of 3PL and Customer side employment experience is highly recommended.
• Strong leadership, relationship building, and influencing skills; politically
able; proven ability to manage a matrix organization effectively.
• Operational and front-line Customer/Account management experience.
• Pragmatic approach to problem-solving management.
• Ability to evaluate business impact, prepare analytics and provide
recommendations persuasively.
• Passion for excellence; Customer orientated.
• Ability to manage cross-functionally and across a global organization.
• Fluent in Spanish and English.
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