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National Sea Logistics Customer Care Manager
hace 4 días
- Provide leadership and direction to the Field Sales and Customer Care organization
- To take ownership and ensure the implementation of a Customer Care strategy
- Ensure close cooperation with national, cluster and global Sea Logistics management as well as national operations Sea Logistics manager for optimized customer experience. Close contact with trade lane managers.
- Actively managing interfaces and information / knowledge exchange. Pipeline revision, erosion, attrition and reporting.
- Focus on continuous improvement on processes and controls, aiming for consistent customer centricity
- Focus on customer retention engagement for Sea Logistics account portfolio
- Focus on customer satisfaction through high level of service quality
- Ensure service excellence by high level of forwarding and market knowledge.
- To work jointly with trade lane managers, all sales channels and Kuehne Nagel network to develop new opportunities, uptrending the business profitability.
- Bachelor's degree in Supply Chain Management or similar fields
- Experience in Customer Relationship Management
- + 3 years of experience in People Management
- It will be considered a plus to have experience of sales process and management
- Experience in Sea Logistics Process (end-to-end)
- Fluent English
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