Sea Logistics Customer Care Specialist

hace 3 días


Santiago, Metropolitana, Chile Kuehne Nagel A tiempo completo
You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio). Your Responsibilities
  • Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction
  • Shipment Management: Qualification and entry of customer orders into the operational execution process
  • Complaint Management
  • Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
  • Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
  • Customer Data Management: Maintenance and integration of customer data in the KN systems
  • Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
  • Reporting (creating, refining and reviewing reports)
Your Skills and Experiences
  • Bachelor's degree in Business Administration, International Trade, or related fields.
  • Experience with coordination of maritime import shipments.
  • Experience in customer service.
  • Advanced English.
  • Experience with maritime export/import will be considered an advantage.
Good Reasons to Join At Kuehne+Nagel, we are committed to matching that excitement with a company culture that puts people first. You can expect excellent training programs, a competitive compensation, tuition reimbursements, employee discounts, benefits package and more. We are one of the world's leading logistics companies with offices worldwide. With us, you not only land your next job, but an opportunity for a career. Join us now

  • Santiago, Metropolitana, Chile Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.- Your Role :Sea Logistics Import Operational Care is responsible for managing the coordination of customer shipments by securing buy rates (when required) and capacity with...


  • Santiago, Metropolitana, Chile Kuehne Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role The Customer Care Manager is responsible for managing and continuously optimizing the Customer Service and field sales program to provide customer excellence across a...


  • Santiago, Metropolitana, Chile Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role: The Customer Care Manager is responsible for managing and continuously optimizing the Customer Service and field sales program to provide customer excellence across...


  • Santiago, Metropolitana, Chile Kuehne+Nagel A tiempo completo

    Your RoleProvide leadership and direction to the Field Sales and Customer Care organizationTo take ownership and ensure the implementation of a Customer Care strategyEnsure close cooperation with national, cluster, and global Sea Logistics management as well as national operations Sea Logistics manager for optimized customer experience. Close contact with...


  • Santiago, Metropolitana, Chile Merama A tiempo completo

    About UsMerama's mission is to become the best and largest online group of brands in Latin America. Our business model consists on acquiring consumer goods brands across Latin America and accelerate growth on e-commerce and marketplaces together with the leading merchants. We're a young company with more than 20 brands and 300 people around LATAM (with focus...


  • Santiago, Metropolitana, Chile Kuehne+Nagel A tiempo completo

    Build and foster great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role: Reporting to the VP of Contract Logistics, the Director of Customer Operations for Contract Logistics, will be responsible for building strategic partnerships across key...


  • Santiago, Metropolitana, Chile Kuehne+Nagel A tiempo completo

    Your RoleReporting to the VP of Contract Logistics, the Director of Customer Operations for Contract Logistics, will be responsible for building strategic partnerships across key customers to facilitate ways of working, drive positive experiences, and enable business capabilities. With a special focus on maintaining a close overview of critical operations...

  • Logistics Specialist

    hace 3 semanas


    Santiago, Metropolitana, Chile GE HEALTHCARE A tiempo completo

    Job Description Summary: GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Roles and...


  • Santiago, Metropolitana, Chile Kuehne Nagel A tiempo completo

    Build and foster great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Reporting to the VP of Contract Logistics, the Director of Customer Operations for Contract Logistics, will be responsible for building strategic partnerships across key...


  • Santiago, Metropolitana, Chile LatamCent A tiempo completo

    Position Overview: Flxpoint is seeking a talented and motivated Customer Enablement Specialist to join our team. As a Technical Customer Enablement Specialist, you will play a key role in managing our public documentation and creating content to promote customer engagement and success on the Flxpoint platform.Your Mission: Manage and maintain our public...

  • Regional Logistics

    hace 3 semanas


    Santiago, Metropolitana, Chile Boart Longyear Ltd. A tiempo completo

    Boart Longyear Regional Logistics & Trade Compliance Specialist - Americas Santiago , Chile Reqid: 15051BR Job Category: GDS Job Description: At Veracio, we're unlocking the value and utility of scarce resources, and it all starts with the orebody. Whether that's unlocking hard-to-find minerals that are critical for a sustainable future. Or liberating...

  • Customer Care Assistant

    hace 3 semanas


    Santiago, Metropolitana, Chile Siemens Healthineers A tiempo completo

    ¿Quieres ayudar a crear el futuro del cuidado de la salud? Siemens Healthineers es un lugar para las personas que dedican su energía y pasión a esta importante causa. Reflejamos nuestro espíritu pionero combinado con nuestra larga historia de ingeniería en la industria de la salud, que se encuentra en constante evolución. Innovamos en avances para la...

  • Customer Service

    hace 3 semanas


    Santiago, Metropolitana, Chile Twill NL A tiempo completo

    Do you want to join a company that will disrupt the logistics industry?This is a unique Customer Experience hybrid role both selling the Twill value proposition to new potential customers and also taking excellent and pro-active care of them once they are onboard. In this role you will have the full responsibility and be empowered to make sure we are...


  • Santiago, Metropolitana, Chile Thermo Fisher Scientific A tiempo completo

    Are you ready to take your customer service skills to the next level? Thermo Fisher Scientific Inc. is looking for an exceptional Customer Experience Specialist to join our world-class team. As a global leader in scientific research and innovation, we are dedicated to enabling our customers to make the world healthier, cleaner, and safer....

  • Regional Logistics

    hace 3 semanas


    Santiago, Metropolitana, Chile Boart Longyear A tiempo completo

    Job Description: At Veracio, we're unlocking the value and utility of scarce resources, and it all starts with the orebody. Whether that's unlocking hard-to-find minerals that are critical for a sustainable future. Or liberating time through the automation workflows from exploration through to production geoscience. Or the workforce, with cloud connected...


  • Santiago, Metropolitana, Chile BASF Chile A tiempo completo

    ¿Qué es BASF? La empresa líder de la industria química mundial que produce múltiples soluciones, desde semillas hasta pigmentos de maquillaje. Te invitamos a ser parte de nuestro programa de prácticas, para que juntos creemos química para un futuro sostenible. Puedes conocer más de BASF haciendo clic aquí.La práctica se realizará en el área de...


  • Santiago, Metropolitana, Chile TransGroup Global Logistics A tiempo completo

    Is it in your DNA to always provide that little extra and do you want to become part of a global group that has shown good success on the international stage in transport and logistics solutions? Then this may be the right job for you for you We are looking for a new dedicated colleague to join our Operations Team in Santiago. At Scan Global Logistics,...

  • Regional Logistics

    hace 3 semanas


    Santiago, Metropolitana, Chile Boart Longyear A tiempo completo

    Santiago, Chile Reqid: 15051BR Job Category: GDSAt Veracio, we're unlocking the value and utility of scarce resources, and it all starts with the orebody. Whether that's unlocking hard-to-find minerals that are critical for a sustainable future. Or liberating time through the automation workflows from exploration through to production geoscience. Or the...


  • Santiago, Metropolitana, Chile Adidas A tiempo completo

    *Please note that for this position, we offer an external contract through our outsourcing contrat services vendor.*_ Purpose & Overall Relevance for the OrganizationTo support the wholesale business to achieve sales and market strategy objectives. To ensure a reliable, adequate, and competitive customer service level for all adidas Key Accounts. Key...


  • Santiago, Metropolitana, Chile Adidas A tiempo completo

    Purpose & Overall Relevance for the Organization- To support the Wholesale business to achieve sales and market strategy objectives. To ensure a reliable, adequate and competitive customer service level for all adidas Key Accounts.- Key Responsibilities- Recording and managing all types of orders (e.g. pre-orders and re-orders, contracts, call-off orders,...