Customer Experience Management Intern

hace 5 días

Santiago, Chile GM Financial A tiempo completo

Why GMF?

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru. 

About the role

The Customer Experience Management Intern contributes to the implementation and execution of the Customer Experience Management initiatives and activities for the IO team. This position supports coordination, visibility, and standardization efforts across customer-centric initiatives, as well as assisting on follow up and quality validation efforts for initiatives as required. Materials, templates, and deliverables standardization is required, making the CXM Intern take part on designing, actively executing and reporting standardization efforts and quality checks.

The CXM Intern may collaborate with the local operations and CX IO deployed resources (as needed) along with CX IO leaders to assist the execution of the Customer Experience Management initiatives within their area of responsibility. Connection and integration with other CX areas will be required as part of the strategy deployment, therefore constant communication is required with all departments to keep track of their progress and validating compliance according to methodology standards and guidelines. The objective is to guarantee the work being performed by all teams is visible, accurate, with a company-wide exposure both for outcomes and reporting.

What you need

Active student in mathematics, analytics, or business administration preferred As a plus, Training / certifications / studies / subjects / experience / exposure to Process Improvement, Project Management, innovation techniques and tools, design thinking Analytic and problem solving skills Excel expertise (basic pivoting and formula management, macros are a plus) as well as PowerPoint Skills Customer Centered Design Thinking Methodology Qualitative Research Methods Planning and organizing skills Drive for Results Strong oral, written and presentation skills; ability to communicate to individuals and groups effortlessly Time management skills

What you will be doing

Support the Voice of Customer program through analytical activities, standardization efforts, and communications routines

What we offer

At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.

Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days, Community Investment hours, free Access to APP for Mental Health, half day off on your birthday, possibility of tuition reimbursement subject to specific conditions, among others.

#LI-MON

Disclaimer

Chile - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms. The application is open to apply for people with disabilities or under the context of law you require any reasonable accommodation to participate in the recruitment process, let us know to facilitate your participation in equal opportunities (Law 20.422).

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