Customer Service Representative

hace 4 semanas

Santiago de Chile Hewlett Packard A tiempo completo

**_ Responsibilities: _**
- Contributes to the operational business relationship management of large accounts, may manage the operational business relationship of small, domestic accounts.
- Conducts and reviews moderately complex business analysis.
- Resolves operational issues, which may require collaboration with cross organizational teams, in support of the customer requirements.
- Conducts research, analyzes data, and presents findings for projects of moderate to high complexity.
- Performs operational performance reviews with the customer/partner and supports improvement plans. (Reviews typically include topics such as special pricing, inventory levels and procurement plans, delivery performance, claims, and disputes impacting the financial position of the account).
- Consults and advises on operational matters of low complexity to internal clients on peer level.

**_ Education and Experience Required: _**
- First-level university degree or equivalent experience.
- Typically 2-4 years of related experience with experience, preferably in supply chain, customer service, procurement or financial management.

**_ Knowledge and Skills: _**
- Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
- Intermediate understanding of core HP businesses and the revenue cycle.
- Strong research and analytical skills.
- Demonstrated familiarity with Microsoft Office tools, particularly Excel, Word, and PowerPoint.
- Basic project management skills.
- Developing ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
- Developing ability to establish and maintain good relationships with external customerspartners on peer level and one level above.

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