Inside Sales
hace 7 meses
**Job Title: Customer Experience Representative**
**MISSION**:
Working to find solutions for customers in all situations, ensuring they don't leave without a solution. Providing the best possible experience while supporting our FSR's in maintaining, expanding, and gaining new business.
**Outcomes**:
Calls: Receive 10-15% of all inbound calls a day and leave key information as notes on each call.
Sales Channel: Pick up at least 5 requests a day during the first three months and progress to 8-10+ requests per day.
Quotes/Orders: Write and/or process 6-8 quotes/orders per day from any source during the first three months and progress to 12-15 quotes/orders per day.
Follow-ups: Maintain the customer up to date on their orders by keeping track of their OOQ and/or Tickets.
SOPs: Follow the established processes and reach out for help and/or guidance when a situation falls outside the SOP.
If you embody these qualities and are ready to contribute to a dynamic and customer-focused team, we encourage you to apply. Join us in delivering exceptional experiences while achieving ambitious business goals.
**Schedule: 8am to 4:30 pm PST**
**Salary**: $4.40 Hr starting, upon 4 weeks of successfully completing training and a 3 month trial period salary will raised to $6 Hr
Pay: $3,882 - $5,822 per hour
Expected hours: 40 per week
Application Question(s):
- Are you available to work Monday to Friday, from 8 am to 4:30 pm PST, at an hourly rate of $4.40?
**Experience**:
- customer service: 2 years (required)
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