Customer Engagement Analyst

No Relocation Assistance Offered
158146 - Santiago de Chile, Región Metropolitana de Santiago, Chile

**Who We Are**
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognised for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions

If this is how you see your career, Colgate is the place to be

Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.

If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

This position is responsible for ensuring the correct synchronization of Demand and Supply with Colgate’s customers working under a highly collaborative approach. Supports and implements strategic planning, forecasting and collaborative replenishment initiatives in order to achieve the main Customer-CP logistics indicators, ensuring sales, optimizing inventories and reducing costs for both companies.

**Responsibilities**:

- Monitor and ensure compliance with key performance indicators: Fill Rate (service level), DOH (days of inventory), In-Stock (sufficient inventory to cover the demand of 1 day in store) and OSA (availability in shelves) ; working collaboratively with the client and internal work teams at Colgate.
- Lead the volume alignment meeting with the Commercial Teams, in order to capture the amounts agreed in the Colgate Demand Plan and ensure the correct supply of key activities with Customer: Commercial dynamics, launch of new products, changes in modular, discontinuations and transitions
- Properly execute business plans, immediately notifying any deviation and taking corrective and preventive actions immediately.
- Coordinate cross-functional work teams to close supply chain gaps from origin to customer and the impact on stock at the point of sale (availability in shelf) and report to the Colgate-Customers teams.
- Actively participate in Business Reviews: Commercial (JBP -Joint Business Planning-), Logistics (T2T), Promotion (OSA); as well as in Trade Visits (field visits), to have visibility of the business requirements.
- Develop Collaborative Strategic Plans that generate operational and/or logístical efficiencies, savings projects (FTG) and that benefit both companies.
- Use point of sale data to forecast trends, as well as, in-stock levels in order to settle impact on Supply Chain key performance indicators.
- Develop appropriate relationships and actively follow up to ensure maximum efficiency on forecasting and inventory management initiatives.
- Provide regular communication and analysis of business results to the CS&L, Customer Engagement Management and Customer Development Team.
- Formulate specific action plans to address issues and improve opportunities that support Customer, Supply Chain and Sales objectives.
- Continued development, improvement, and implementation of Collaborative Planning, Forecast and Replenishment (CPFR) standard methodologies to ensure shipment forecast generation (rolling 18 months) and standard methodologies, internally and externally.
- Serve as liaison between Customer Development and Customer Service to assure strong execution of the order fulfillment process
- Continuously identify new ways of working (NWoW) through the search for new digital tools available to streamline decision-making and identify opportunities to streamline processes.

**Requirements**:

- Bachelor's Degree in Business Administration or Engineering
- At least 1 year in the area of Supply Chain or Logistics.
- Intermediate-advanced English level
- Requires knowledge of MS Office, Excel, Access and Google Tools
- Desirable experien