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Customer Engagement Associate
hace 2 semanas
21,000. That’s how many people Novartis hires globally every year. We want curious, courageous and collaborative people like you to join our inspiring environment. Here you’re given opportunities to make a genuine impact on our patient driven mission. Here you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges. Did you ever imagine how many lives could be touched by your daily work?
- The people we serve need you to achieve the extraordinary. That's why at Novartis we empower you to bring your best self; we value your diversity of thought and trust your ability to make things happen.
- The Customer Engagement Associate leads scientific engagement with their Medical Experts. Implements clinical and educational strategies and respond to unsolicited medical enquiries.- Engage with Medical Experts (MEs) to educate on medical/scientific information
- Ensure appropriate identification/mapping of MEs/ Key Accounts including identification of opportunities to involve MEs when a specific medical need is identified to provide support
- Develop and execute ME engagement plans to effectively prioritize and strategically engage MEs aligned with country strategy.
- Respond to unsolicited requests for information from MEs -Inform and shape medical strategy by collecting impactful insights from MEs
- Support Novartis clinical research programs, optimize trial execution and provide scientific educational support to potential and actual study sites in collaboration with clinical operations.
- Facilitate Investigator Initiated Trial (IIT) process upon investigator request
- Serve as a medical resource to field matrix colleagues
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
- Distribution of marketing samples (where applicable)
**Commitment to Diversity & Inclusion**:
- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
**Minimum requirements**
- Operations Management and Execution Collaborating across boundaries
- English intermediate
- Clinical Research Phases
- Medical Science and Disease Area Knowledge
- Medical Education and Scientific Engagement
- Third-Party Sponsored Trials
- Medical Governance
**Division**
- Oncology
**Business Unit**
- ONCOLOGY BU
**Country**
- Chile
**Work Location**
- Región Metropolitana
**Company/Legal Entity**
- Novartis Chile S.A
**Functional Area**
- Research & Development
**Job Type**
- Full Time
**Employment Type**
- Regular
**Shift Work**
- No
**Early Talent**
- No
