Service Operation Manager

Epiroc es un socio/a líder para la productividad en las industrias de la minería, la ingeniería civil y los recursos naturales. Con
sus tecnologías de vanguardia, Epiroc desarrolla y produce equipos de perforación, excavación de rocas y construcción
altamente innovadores y ofrece servicios y fungibles de la más alta calidad. Esta empresa fue fundada en Estocolmo (Suecia)
y cuenta con un equipo humano apasionado que colabora y apoya a sus clientes en más de 150 países.
En Epiroc nos declaramos una compañía inclusiva y no realizamos ningún tipo de discriminación. Creemos firmemente en la
diversidad y en las mismas oportunidades, es por esto que reclutamos y seleccionamos específicamente sobre la base de la
calificación para el trabajo.
Epiroc Chile es una empresa reconocida con el Sello Iguala Conciliación, por nuestro compromiso con la equidad de género.

**Service Operation Manager - Epiroc Chile**

**Santiago**

**Mission**:
The objective of this position is to implement the correct processes and practices in the Technical Service areas of the company that must be aligned with the strategy and values of Epiroc Chile. The main tasks are formulating strategies, improving performance, managing materials and resources, and ensuring compliance with applicable standards and Service results.
Must has the ability to be a mentor for their team members, find ways to increase the quality of customer service, and implement best practices at all levels.
He/She will responsible to ensure compliance with regulations, safety of people and continue to be efficient and profitable in the Technical Service business associated with agreements, workshops and field services.

**The Role**:

- Reporting to Parts & Service Division (PSD) Business Line Manager (BLM) and being part of PSD managment team, you will be responsible (accountable) for the profitable growth of the Parts and Services Division given divisional targets & objectives.
- You will need to prepare, define, execute, and routinely monitor your Strategic Business Plan containing parts and services strategies that are in line with Divisional and local Customer Center directives.
- Evaluate, manage, develop and empower services, sales & logistics teams via clear and transparent communication to maximize results.
- Responsible for working capital management including strategic inventory planning
- Set & achieve ambitious profitable growth targets with high focus on market share, customer share & consolidated profitability for parts and services.
- Work seamlessly with other capital equipment areas to jointly promote Epiroc’s products and services.
- Develop close relationships with key customers including key decision makers and influencers.
- This position requires very frequent domestic & occasional overseas travel.
- Responsible for the implementation of Indirect Sales of Parts and Service
- Promote sustainable products within customers (Conversion to batteries, Reman, etc)
- Being a promoter of digitization and Data Analytics.
- Promote products that allow a safer operation (Live Work Elimination)

**Behavioral Characteristics**

1. Safety is in your DNA, and you are comfortable actively leading the Epiroc safety culture in both words and deeds.
2. You believe that inclusion and diversity is integral to our success.
3. You are strongly committed to achieving results.
4. You build coalitions, inspire, and motivate others, and successfully engage their commitment.
5. You can leverage rapport and relationships with others within the organization to deliver against your goals.
6. You have a healthy respect for risks but are okay taking a few and trying new things.
7. You focus on getting things done, are action-oriented and collaborative.
8. You thrive in an environment of freedom with accountability; you are comfortable taking charge and open to feedback that helps you to be even more successful.
9. You understand that success relies on long term strategy coupled with short/mid-term action and are comfortable balancing the strategic and tactical aspects of your work

**Technical Competences**

1. A college degree related to mining, civil engineer or commercial engineer is preferred but not required if you have relevant experience in this field.
2. Five to ten years of relevant experience in mining and construction, including demonstrated experience leading teams.
3. Bilingual fluency in Spanish and English - speaking and writing.
4. Skilled in developing and implementing strategic initiatives.

**United. Inspired**. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.