Santiago de Chile Customer Experience Optimization Specialist

hace 1 día


Santiago, Metropolitana, Chile GP Strategies A tiempo completo
Job Overview

The Customer Experience Optimization Specialist will be responsible for analyzing and enhancing the management of the after-sales area in Santiago de Chile, focusing on customer satisfaction and experience when interacting with dealers. This role requires a proactive and dynamic individual who can effectively implement tools for scheduling and monitoring services in workshops, generating indicators for process improvement.

Key Responsibilities:
  • Implement and manage key tools used nationwide across the dealer network.
  • Support in resolving incidents resulting from tool analysis.
  • Optimize tools that improve the customer experience with the brand.
  • Analyze after-sales customer satisfaction surveys, proposing concrete actions for improvement.
  • Establish action plans with each dealer based on analysis and supervise their execution.
  • Train dealers on tool usage and customer service.
  • Generate and report indicators and KPIs regularly.
  • Update dashboards and tracking reports.
  • Meet regional objectives.
  • Participate in audit processes and programs established by the brand for the region.
  • Provide comprehensive support in all matters related to after-sales customer experience.
  • Visit dealerships to ensure correct process implementation.
Requirements:
  • Graduate professional.
  • 1-3 years of experience in Customer Experience or related areas.
  • Intermediate to advanced level in English.
  • Proficiency in Excel, PowerBI, or data analysis tools.
Salary Range:

We offer a competitive salary range for this position, estimated to be around $60,000 - $80,000 per year, depending on qualifications and experience. We are committed to offering a fair and equitable compensation package.

G P Strategies is committed to being an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.



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