Operations Process Optimization Specialist

hace 15 horas


Santiago, Metropolitana, Chile Mindbody A tiempo completo

Unlock the Full Potential of Operations

We're revolutionizing the fitness & wellness industry, and we're seeking a talented Operations Process Optimization Specialist to help us achieve our vision. Mindbody + ClassPass bring together the best of both worlds: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts.

About Us

We're a passionate team dedicated to delivering exceptional customer experiences at every turn. We believe in building customer loyalty through valuable tech and fostering an innovative and collaborative environment that balances personal and professional growth.

The Right Candidate

You're a problem-solver who thrives on finding ways to improve processes and workflows. With a passion for technology, you're always looking for ways to optimize existing tools or discover new solutions that address internal pain points. Your data analysis skills allow you to tell compelling stories about the impact of your process improvements.

Job Description

As an Operations Process Optimization Specialist, you'll be responsible for managing daily operations of multiple platforms and tools used by the CX team and B2B customers. You'll translate business requirements into solution needs, work with vendors and internal stakeholders to maximize existing tools, and lead initiatives to enable customers to self-serve and reduce friction for customers and CX Associates.

Key Responsibilities:
  • Manage daily operations of multiple platforms and tools (e.g., Bot, Salesforce) used by the CX team and B2B customers.
  • Translate business requirements into solution needs by understanding stakeholders' business needs and opportunities.
  • Work with vendors and internal Mindbody technical stakeholders to find ways to maximize existing tools and implement/integrate new tools into the CX ecosystem.
  • Lead initiatives to enable customers to self-serve and find ways to reduce friction for customers and CX Associates.
  • Assist the Enablement team with building training and educating the CX team about process improvements.
Requirements:
  • Proficient in Salesforce.
  • Comfortable with large data sets and familiarity with SQL, Tableau, and Excel.
  • Self-starter who figures out how to get it done.
  • Passionate about constant improvement and tackling operational challenges, proposing solutions, and measuring their impact.
  • Excellent written and verbal communication skills in English.
  • Experience working with technical partners and translating business requirements into solutions for a team.
Estimated Salary Range:

$120,000 - $180,000 per year, depending on experience.



  • Santiago, Metropolitana, Chile The Kraft Heinz Company A tiempo completo

    Job Title:Supply Chain Optimization SpecialistAbout the Role:We are seeking a highly skilled Supply Chain Optimization Specialist to join our team at The Kraft Heinz Company. As a key member of our supply chain department, you will play a critical role in driving business growth and improving operational efficiency.Key Responsibilities:Lead demand analysis...


  • Santiago, Metropolitana, Chile Auxadi A tiempo completo

    At Auxadi, we are seeking a Payroll Optimization Specialist to join our team in Santiago. As a key member of our payroll department, you will play a crucial role in optimizing payroll processes through the integration and use of advanced technologies.Key ResponsibilitiesPayroll Processing: Handle the calculation, production, and delivery of payroll ensuring...


  • Santiago, Metropolitana, Chile Signant Health A tiempo completo

    Unlock the Power of Business Systems AnalysisPioneering a New Era in Clinical Trials TechnologyAt Signant Health, we're revolutionizing the clinical trial landscape with innovative technology and services. As a key player in this exciting sector, you'll have the opportunity to make a significant impact on our business.We're currently seeking a skilled...


  • Santiago, Metropolitana, Chile Pager A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Operations Management Specialist to join our team at PagerDuty. As a key member of our operations team, you will be responsible for driving sales process improvements, enabling teams, and providing deal support to our global sales teams.


  • Santiago, Metropolitana, Chile Assurant A tiempo completo

    Job OverviewThis is an exciting opportunity to work with Assurant, a leading provider of property-casualty insurance and other risk management solutions. As a Data Operations Specialist, you will play a critical role in ensuring the smooth operation of our business processes.About the RoleWe are seeking a highly motivated and detail-oriented individual to...


  • Santiago, Metropolitana, Chile adidas A tiempo completo

    About the RoleThe Logistics Operations Director is responsible for implementing and managing Lean concepts across the Distribution Center to drive business goals and objectives. This role leads the implementation of Lean methodologies, identifying improvement opportunities, and driving change initiatives.Key ResponsibilitiesLead the Lean Team: Lean...


  • Santiago, Metropolitana, Chile PagerDuty A tiempo completo

    About the RoleWe are seeking a skilled Digital Operations Specialist to join our team at PagerDuty. As a key member of our operations team, you will be responsible for driving process improvements, enabling our sales teams, and providing exceptional deal support.Key ResponsibilitiesTo become an expert in sales systems and data, particularly in...


  • Santiago, Metropolitana, Chile GP Strategies A tiempo completo

    About GP StrategiesGP Strategies Corporation is a leading provider of talent transformation solutions. Our award-winning learning and development services help organizations transform through their people, achieving meaningful change.With over 55 years of experience working across thousands of projects and initiatives globally, we've learned that successful...


  • Santiago, Metropolitana, Chile SAP A tiempo completo

    Job OverviewSAP is seeking a talented Operations Business Development Specialist to join our Global Revenue Operations team. This role is an exciting opportunity for a recent graduate with a passion for sales operations and business development.Job DescriptionThe Operations Business Development Specialist will be responsible for optimizing productivity and...


  • Santiago, Metropolitana, Chile Buscojobs Chile A tiempo completo

    We are seeking a highly skilled Sales Operations Business Partner to join our team in Santiago, Chile. As a key member of our Global Revenue Operations team, you will be responsible for optimizing productivity, improving quality, and increasing customer satisfaction.Job DescriptionThe Sales Operations Business Partner will play a crucial role in...


  • Santiago, Metropolitana, Chile Caterpillar A tiempo completo

    Caterpillar is a leading manufacturer of heavy machinery and equipment. We are currently seeking a highly skilled Technical Support Operations Specialist to join our team.Estimated Salary: $60,000 - $80,000 per yearJob Description:The Technical Support Operations Specialist will be responsible for ensuring that our customers receive exceptional technical...


  • Santiago, Metropolitana, Chile Bechtel Corporation A tiempo completo

    Job Summary: As a Mining Process Specialist at Bechtel Corporation, you will be part of a dynamic team responsible for delivering high-quality projects and studies to our mining customers. You will collaborate with other engineering disciplines, procurement, and construction to ensure successful project outcomes that meet or exceed customer expectations for...


  • Santiago, Metropolitana, Chile Buscojobs Chile A tiempo completo

    SAP is seeking a highly skilled Business Operations Specialist to join their team in Chile. This is an exciting opportunity for recent graduates with business knowledge as an aspiration to develop their skills and contribute to the company's success.The Business Operations Specialist will play a crucial role in supporting the enhancement of business and...


  • Santiago, Metropolitana, Chile Prodapt A tiempo completo

    OverviewAt Prodapt, we are seeking a skilled Professional Billing Operations Specialist to join our team. This role is responsible for managing the billing process from start to finish.About the RoleThe successful candidate will be responsible for receiving and sorting incoming payments, managing account statuses and balances, identifying inconsistencies,...


  • Santiago, Metropolitana, Chile Juleshq A tiempo completo

    Position Overview:We are seeking an experienced Operations Specialist to join our team at Juleshq, a leading eCommerce company. As a key member of our operations team, you will be responsible for setting up and managing key operational functions using GHL (GoHighLevel) and Shopify.Key Responsibilities:Automation Management: Set up automations, workflows, and...


  • Santiago, Metropolitana, Chile Sophilabs A tiempo completo

    Company OverviewSophilabs is a dynamic and innovative company that excels in creating cutting-edge solutions. We are seeking a highly skilled Recruitment Operations Specialist to join our team.


  • Santiago, Metropolitana, Chile FedEx Express México A tiempo completo

    Job OverviewFedEx Express México is seeking a highly skilled Business Operations Support Specialist to join our team. This role plays a vital part in the success of our operations, ensuring seamless coordination and efficient administrative tasks.About the RoleThis position involves various responsibilities, including:Supporting operational teams in data...

  • HR Operations Specialist

    hace 1 semana


    Santiago, Metropolitana, Chile GHD Group A tiempo completo

    Job DescriptionWe are seeking a highly skilled HR Operations Specialist to join our People Services Team at GHD Group.Key ResponsibilitiesEfficiently manage HR systems and promptly address clients' requests within established Service Level Agreements (SLAs).


  • Santiago, Metropolitana, Chile Prysmian Group A tiempo completo

    Company OverviewPrysmian Group is a leading player in the energy and telecom cable industry.Job Description:We are seeking an experienced Manufacturing Process Specialist to join our team. This is a challenging role that will provide you with the opportunity to work on implementing and maintaining a right process control, which guarantees stability and...


  • Santiago, Metropolitana, Chile SAP A tiempo completo

    Global Sales Operations Excellence OpportunityWe are seeking an enthusiastic and detail-oriented Sales Operations Business Partner to join our team in Santiago, Chile. This role is a great opportunity for recent graduates or early-career professionals looking to kickstart their careers in sales operations.The successful candidate will be responsible for...