Operations Process Optimization Specialist
hace 15 horas
Unlock the Full Potential of Operations
We're revolutionizing the fitness & wellness industry, and we're seeking a talented Operations Process Optimization Specialist to help us achieve our vision. Mindbody + ClassPass bring together the best of both worlds: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts.
About UsWe're a passionate team dedicated to delivering exceptional customer experiences at every turn. We believe in building customer loyalty through valuable tech and fostering an innovative and collaborative environment that balances personal and professional growth.
The Right CandidateYou're a problem-solver who thrives on finding ways to improve processes and workflows. With a passion for technology, you're always looking for ways to optimize existing tools or discover new solutions that address internal pain points. Your data analysis skills allow you to tell compelling stories about the impact of your process improvements.
Job DescriptionAs an Operations Process Optimization Specialist, you'll be responsible for managing daily operations of multiple platforms and tools used by the CX team and B2B customers. You'll translate business requirements into solution needs, work with vendors and internal stakeholders to maximize existing tools, and lead initiatives to enable customers to self-serve and reduce friction for customers and CX Associates.
Key Responsibilities:- Manage daily operations of multiple platforms and tools (e.g., Bot, Salesforce) used by the CX team and B2B customers.
- Translate business requirements into solution needs by understanding stakeholders' business needs and opportunities.
- Work with vendors and internal Mindbody technical stakeholders to find ways to maximize existing tools and implement/integrate new tools into the CX ecosystem.
- Lead initiatives to enable customers to self-serve and find ways to reduce friction for customers and CX Associates.
- Assist the Enablement team with building training and educating the CX team about process improvements.
- Proficient in Salesforce.
- Comfortable with large data sets and familiarity with SQL, Tableau, and Excel.
- Self-starter who figures out how to get it done.
- Passionate about constant improvement and tackling operational challenges, proposing solutions, and measuring their impact.
- Excellent written and verbal communication skills in English.
- Experience working with technical partners and translating business requirements into solutions for a team.
$120,000 - $180,000 per year, depending on experience.
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