Workforce Optimization Specialist
hace 1 semana
Porsche Holding, a global company with 34,000 dedicated employees in 29 countries, offers exciting opportunities for professionals seeking to make a difference in the mobility industry.
Company OverviewWe are committed to shaping the future of mobility through innovative solutions that meet our customers' needs. With a strong presence in Chile and a diverse range of business areas, we offer a unique opportunity to be part of a dynamic team.
Job DescriptionThis role is responsible for ensuring the service level performance of all customer interactions (calls, emails, admin, complaints) by managing associated headcount, outsourcing, temporary, and overtime budget. The successful candidate will ensure the right resources are available with the necessary skills to meet expected customer demand levels.
Key Responsibilities:- Prioritize tasks effectively
- Improve processes and workflows
- Manage supplier quality
- Lead and motivate teams
- Foster customer relationships
- Develop and implement process improvements
- Monitor effectiveness and allocate resources
- Strong prioritization and problem-solving skills
- Ability to work in a fast-paced environment
- Excellent communication and leadership skills
- Experience in workforce planning and management
The estimated salary for this position is $60,000-$80,000 per year, depending on qualifications and experience. We offer a competitive benefits package, including remote working options, part-time schedules, and fixed-term contracts. If you're passionate about shaping the future of mobility and have what it takes to succeed in this challenging role, apply today
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Payroll Optimization Specialist
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