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Sales Operations Specialist
hace 4 semanas
PagerDuty empowers teams of all kinds to drive business forward through our Operations Cloud.
We are seeking a Sales Operations Analyst to join our diverse team. As a Sales Operations Analyst, you will work with the sales operations team to identify and explore opportunities for process improvements, drive enablement efforts, and provide deal support to our global sales teams. This is an exciting opportunity to drive special projects in data quality assurance across crucial areas of our sales team.
Key Responsibilities:
- To quickly become an expert and provide front-line support for sales systems and data, especially in Salesforce.com.
- Intake, triage, and completion of Sales Operations SFDC Case queue. This includes offering process improvements and documenting various case scenarios.
- Develop relationships with our global sales teams to become a trusted SME on specific tools and processes.
- Support finance in regular revenue reconciliation efforts.
- Ability to build and run complex reports and dashboards in SFDC and provide analysis.
- Recommend to management and team on ways to improve and scale existing processes.
- Proactively communicate work priorities and status updates to management and team.
- Effective customer service and communication skills within their internal team, as well as capable communication skills, are shown with cross-functional teams.
- Perform project work as needed.
BASIC QUALIFICATIONS
- BS/BA Degree or three years of corporate experience.
- Proficiency in Google Sheets/Excel.
- Experience with Salesforce.com and a ticket management system (SFDC Cases, Jira, etc.).
- Experience with quote-to-cash process, quoting tools (like CPQ).
- 2 to 5 years of experience.
- Excellent English speaking, communication, and writing skills.
PREFERRED QUALIFICATIONS
- Practical, clear, and concise verbal and written communication skills.
- Ability to effectively multitask and prioritize in a dynamic environment.
- Attention to detail, follow through, and strong analytical thinking.
- High level of integrity & dependability with a strong sense of urgency.
- Demonstrates Sales Empathy.
- Ability to operate in a hyper-growth environment with moderate supervision.
- Experience working for a SaaS company is highly preferred.
- Experience with AWS Marketplace is preferred but not required.
A competitive salary of $85,000 - $110,000 per year, plus comprehensive benefits package from day one, flexible work arrangements, generous paid vacation time, paid holidays, and sick leave.
PagerDuty values diversity and inclusion. We welcome applicants from diverse backgrounds and are committed to creating a workplace that is welcoming and inclusive.
