Sales Operations Specialist
hace 2 semanas
PagerDuty empowers teams of all kinds to drive business forward through our digital operations management platform.
We seek a highly skilled Sales Operations Analyst to join our diverse team. As a key member, you will work closely with the sales operations team to identify opportunities for process improvements, enablement efforts, and provide deal support to our global sales teams.
Key Responsibilities:
- Develop expertise in sales systems and data, particularly in Salesforce.com.
- Manage and resolve Sales Operations SFDC Case queue, providing process improvements and documenting case scenarios.
- Build relationships with global sales teams as a trusted SME on specific tools and processes.
- Support finance in regular revenue reconciliation efforts.
- Analyze complex reports and dashboards in SFDC and provide insights.
- Recommend process improvements to management and team.
- Communicate work priorities and status updates effectively.
Required Skills and Qualifications:
- BS/BA Degree or three years of corporate experience.
- Proficiency in Google Sheets/Excel.
- Experience with Salesforce.com and ticket management systems (e.g., SFDC Cases, Jira).
- Quote-to-cash process experience and quoting tools (like CPQ).
- 2-5 years of experience.
- Excellent English speaking, communication, and writing skills.
Benefits:
- Competitive salary: $90,000 - $110,000 per year.
- Comprehensive benefits package from day one.
- Flexible work arrangements.
- Generous paid vacation time.
- Extensive mental wellness programs.
- Eligibility may vary by role, region, and tenure.
About PagerDuty:
PagerDuty is a global leader in digital operations management, revolutionizing how critical work gets done and powering digital transformation.
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