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Customer Service Executive Cuentas Especiales

hace 1 mes

Santiago, Metropolitana, Chile GEODIS A tiempo completo
Customer Service Executive Cuentas Especiales

GEODIS es un líder global en la gestión de la cadena de suministro y la logística. Nuestro equipo se enfoca en ofrecer soluciones innovadoras y eficientes para nuestros clientes en todo el mundo.

Responsabilidades
  • Gestiona órdenes de compra: Recibe, activa y hace seguimiento de órdenes a través de comunicación con agentes externos o ejecutivos de ventas.
  • Coordinación de embarques: Envía instrucciones a agentes externos, solicita tarifas y reservas de naves o vuelos, y rastrea y revisa documentación original.
  • Actualización de estatus: Mantiene actualizado el estado de las órdenes en sistemas operativos y comunica cualquier incidencia a los clientes.
  • Control de costos y ventas: Revisa y controla los costos y ventas de los embarques para generar la facturación del servicio.
  • Cumplimiento de servicios cotizados: Verifica que los servicios cotizados sean respetados en origen, asegurando frecuencia, tiempo de tránsito y tarifas acordadas.
Requisitos del Cargo
  • Titulado como Técnico o Ingeniero en Comercio Exterior.
  • Inglés intermedio hablado y escrito.
  • Experiencia mínima de 2 años en atención al cliente en un freight forwarder.
  • Conocimiento de documentos de embarque y organismos del Comercio Exterior.
  • Familiaridad con procedimientos marítimos y aéreos en la industria.
  • Conocimientos en Tratados de Libre Comercio y legislación aduanera.
  • Buen manejo de herramientas informáticas de importación, exportación y facturación.
Competencias Esperadas
  • Adaptabilidad: Capacidad para ajustarse a un entorno de trabajo dinámico donde las necesidades del cliente pueden cambiar, manteniendo siempre un servicio ordenado y claro.
  • Trabajo en Equipo: Promueve la colaboración y mantiene relaciones efectivas con el equipo para asegurar la eficiencia en las operaciones.
  • Enfoque en el Servicio al Cliente: Desea responder a las necesidades y requerimientos de los clientes, construyendo relaciones a largo plazo.
  • Prolijidad: Atención al detalle y compromiso con la precisión en todas las tareas para evitar errores y asegurar la calidad del servicio.
  • Iniciativa: Capacidad para reconocer y abordar oportunidades y problemas proactivamente, contribuyendo a la mejora continua del servicio.

GEODIS se compromete a ofrecer igualdad de oportunidades en todos los aspectos de empleo y valora la diversidad en nuestro equipo. Si cumples con los requisitos y estás interesado en contribuir al crecimiento estratégico de GEODIS, no dudes en postular.