Customer Service Associate
hace 1 mes
We are seeking a highly skilled Customer Service Associate to join our team at JayWay Travel Inc. This is an exciting opportunity for a detail-oriented and customer-focused individual to provide exceptional support to our clients.
About UsJayWay Travel Inc. is a boutique travel company specializing in customized experiences for clients traveling throughout Europe. With over 15 years of experience, we have established ourselves as a leading provider of unique travel experiences.
ResponsibilitiesThe successful candidate will be responsible for:
- Providing top-notch customer service to our clients via phone, email, and chat;
- Assisting the sales team with daily tasks and coverage during off-hours;
- Responding promptly to client inquiries and resolving issues efficiently;
- Maintaining accurate records and workflows;
- Familiarizing themselves with European geography and cultural nuances.
To be considered for this role, applicants must possess:
- Native English proficiency, excellent written and verbal communication skills;
- Experience in customer care or call center environments;
- A flexible schedule, including evenings, weekends, and holidays;
- Strong organizational, problem-solving, and teamwork skills;
- A passion for travel and adaptability in handling client needs.
Candidates with the following qualifications will be given preference:
- Sales experience;
- Travel experience within Europe;
- Hospitality industry background;
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