Customer Service Associate

hace 1 mes


Santiago, Metropolitana, Chile JayWay Travel Inc. A tiempo completo
Job Summary

We are seeking a highly skilled Customer Service Associate to join our team at JayWay Travel Inc. This is an exciting opportunity for a detail-oriented and customer-focused individual to provide exceptional support to our clients.

About Us

JayWay Travel Inc. is a boutique travel company specializing in customized experiences for clients traveling throughout Europe. With over 15 years of experience, we have established ourselves as a leading provider of unique travel experiences.

Responsibilities

The successful candidate will be responsible for:

  • Providing top-notch customer service to our clients via phone, email, and chat;
  • Assisting the sales team with daily tasks and coverage during off-hours;
  • Responding promptly to client inquiries and resolving issues efficiently;
  • Maintaining accurate records and workflows;
  • Familiarizing themselves with European geography and cultural nuances.
Requirements

To be considered for this role, applicants must possess:

  • Native English proficiency, excellent written and verbal communication skills;
  • Experience in customer care or call center environments;
  • A flexible schedule, including evenings, weekends, and holidays;
  • Strong organizational, problem-solving, and teamwork skills;
  • A passion for travel and adaptability in handling client needs.
Preferred Qualifications

Candidates with the following qualifications will be given preference:

  • Sales experience;
  • Travel experience within Europe;
  • Hospitality industry background;


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