Customer Service Representative with Sales Focus
hace 1 día
At Wesco, we are seeking an exceptional Customer Service Representative to join our team. As a key member of our sales and customer service department, you will be responsible for providing top-notch service to our clients while also identifying opportunities for growth and increasing sales revenue.
About the RoleWe are looking for a highly motivated and customer-focused individual who can build strong relationships with our clients and provide solutions to their needs. If you have excellent communication skills, a positive attitude, and a passion for sales, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Provide exceptional customer service via phone, email, and in-person interactions to ensure client satisfaction and loyalty
- Analyze customer needs and identify opportunities to increase sales revenue through upselling and cross-selling
- Collaborate with other departments to resolve customer complaints and issues in a timely and efficient manner
- Maintain accurate records of customer interactions and transactions to inform future sales strategies
- Participate in weekly sales meetings to discuss sales performance, industry trends, and competitor activity
- High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred
- 0-2 years of relevant experience in sales and customer service
- 1 year of sales experience preferred
- Direct Sales (B2B) experience preferred
- Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
- Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Ability to build working relationships with other functional areas to best support mutual objectives
- Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
- Ability to research and resolve customer issues
- Strong written and verbal communication skills
- Basic computer skills
- Ability to effectively prioritize and execute tasks
- Ability to build and maintain long-term relationships with customers
Estimated salary: $40,000 - $60,000 per annum based on location and experience.
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