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Customer Service Representative
hace 1 mes
Job Summary
We are seeking an experienced Customer Service Representative to join our team at Wesco. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.
About the Role
- You will respond to customer inquiries via phone, email, or in-person, addressing their concerns and resolving issues efficiently.
- You will analyze customer service needs and refer complex cases to relevant departments for further assistance.
- Responsibilities include interacting with customers, handling complaints, processing orders, maintaining records, and referring grievances to designated teams.
- You will also identify opportunities to upsell and cross-sell products or services, fostering long-term relationships with existing clients.
Requirements
- High School Degree or Equivalent is required; Associate degree (U.S.)/College Diploma (Canada) is preferred.
- 0-2 years of relevant experience is necessary, with 1 year of sales experience being a plus.
- Direct Sales (B2B) experience and knowledge of retail and wholesale sales principles are highly valued.
- You must possess excellent communication skills, both written and verbal, and basic computer proficiency.
- Able to build strong working relationships with internal departments and prioritize tasks effectively.
What We Offer
- A competitive salary of $45,000 - $60,000 per year, depending on location and experience.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A dynamic and supportive work environment that encourages collaboration and innovation.
- The chance to make a real impact on our customers' experiences and contribute to our company's success.
About Wesco
We are a leading provider of [industry-specific] solutions, dedicated to delivering exceptional customer service and support. Our team is passionate about building long-term relationships with our clients and helping them achieve their goals.