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Customer Service Representative

hace 1 mes


Santiago, Metropolitana, Chile Wesco A tiempo completo

Job Summary

We are seeking an experienced Customer Service Representative to join our team at Wesco. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.

About the Role

  • You will respond to customer inquiries via phone, email, or in-person, addressing their concerns and resolving issues efficiently.
  • You will analyze customer service needs and refer complex cases to relevant departments for further assistance.
  • Responsibilities include interacting with customers, handling complaints, processing orders, maintaining records, and referring grievances to designated teams.
  • You will also identify opportunities to upsell and cross-sell products or services, fostering long-term relationships with existing clients.

Requirements

  • High School Degree or Equivalent is required; Associate degree (U.S.)/College Diploma (Canada) is preferred.
  • 0-2 years of relevant experience is necessary, with 1 year of sales experience being a plus.
  • Direct Sales (B2B) experience and knowledge of retail and wholesale sales principles are highly valued.
  • You must possess excellent communication skills, both written and verbal, and basic computer proficiency.
  • Able to build strong working relationships with internal departments and prioritize tasks effectively.

What We Offer

  • A competitive salary of $45,000 - $60,000 per year, depending on location and experience.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A dynamic and supportive work environment that encourages collaboration and innovation.
  • The chance to make a real impact on our customers' experiences and contribute to our company's success.

About Wesco

We are a leading provider of [industry-specific] solutions, dedicated to delivering exceptional customer service and support. Our team is passionate about building long-term relationships with our clients and helping them achieve their goals.