Client Delivery Executive Lead

hace 3 semanas

Santiago, Metropolitana, Chile Accommodations Plus International A tiempo completo
Director of Client Delivery Job Description

We are seeking an experienced Director of Client Delivery to lead our client-facing team and ensure seamless delivery of our services. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of the travel industry.

About the Role
  • This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

Key Responsibilities:

  • Lead and manage a team of Account Managers/Directors to ensure correct process, client focus, and communication is conveyed to create exemplary performance for the client.
  • Coordinate with Operations, Technology, Product, and Accounting departments to raise, consolidate, and prioritize requests until solutions are implemented or topics are addressed.
  • Develop and maintain strong relationships with clients at all levels.
  • Ability to manage multiple projects and facilitate success from original concept to final implementation.
  • Work closely with the Account Management team to coordinate project details and ensure timely completion.
  • Provide organization, direction, and coordination for business reviews, savings matrix, new client implementations, and all other client-specific initiatives.
  • Develop people within the team and across capabilities by coaching, identifying areas for growth, celebrating successes, managing promotion processes, keeping an open dialogue with your team, identifying training opportunities.
  • Consistently provides team members guidance, goal setting, and performance feedback on a regular basis.
  • Become knowledgeable in all API technology platforms to ensure clients are aligned with appropriate software solutions.

Essential Skills and Qualifications:

  • Established experience (at least 5 years) in the travel industry and working closely with hotels is a must.
  • Bachelor's degree in business administration, sales, and marketing or related field, plus a minimum of 5 years leadership/management experience.
  • Ability to effectively manage workload in a fast-paced atmosphere relying on extensive experience and judgment to plan and accomplish goals.
  • Solid judgment and leadership skills.
  • Strong implementation and operations experience.
  • Shows attention to detail and ability to produce high-quality work.
  • Ability to positively present API in customer-facing situations.
  • Strong Microsoft Office computer skills, with emphasis on Excel.
  • Exceptional verbal and written communication skills.
  • English, Portuguese, and Spanish fluency (oral and written).
  • Customer service and client relationship skills.
  • Ability to work with and understand diverse cultures here and abroad.
  • An organized self-starter who can work proactively and independently.
  • Able to multitask and work well under strict deadlines and fast-paced conditions.

Estimated Salary Range: $80,000 - $110,000 per year, based on industry standards and location.

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