Customer Support Specialist

hace 2 semanas


Las Condes, Chile SupportYourApp A tiempo completo
Role Summary

We are seeking a highly skilled Customer Support Consultant to join our team at SupportYourApp, a leading provider of premium outsourced customer support services.

This role offers the opportunity to work with a diverse range of clients from around the globe, speaking over 60 languages and operating in multiple time zones. As a Customer Support Consultant, you will be responsible for delivering exceptional technical and customer support via various communication channels.

Job Description

About Us

SupportYourApp is a rapidly growing company that has become an industry leader in premium outsourced customer support since 2010. We have established ourselves as a trusted partner for tech companies worldwide, providing secure technical, customer support, and CX services.

Your Role

You will be working closely with cross-functional teams to resolve complex customer cases, ensuring customer satisfaction and securely handling sensitive information. Your excellent language skills in German and English (at least C1 level) will enable you to communicate effectively with our international client base.

In this role, you will also have the opportunity to work independently and proactively, using your problem-solving skills to overcome challenges. You will be part of a multicultural and multilingual environment, enjoying a home office setup and benefiting from our People First management approach.

Your Responsibilities

  • Providing exceptional customer and technical support via calls, emails, and chats
  • Gathering required technical information to ensure resolution of complex cases
  • Working with cross-functional teams
  • Ensuring customers' satisfaction
  • Securingly working with customers' sensitive information

Requirements and Qualifications

  • Excellent German and English (at least C1, written and verbal)
  • Basic knowledge of Intercom
  • Experience in handling communication with customers via phone calls
  • Ability to work collaboratively in a team
  • Independent and proactive approach to work
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Preferred Qualifications

  • Technical background
  • Degree in computer science or information technology

Benefits

Favourable Working Conditions

  • Fixed schedule: Monday to Friday, 1 AM–9 AM, Mexico time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Estimated Salary: $45,000 - $65,000 per year based on experience

About Our Team

SupportYourApp welcomes people with various backgrounds and experiences. We treat our team members like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. If you're passionate about the world of tech and eager to make a difference, we encourage you to apply for this exciting opportunity.



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