Application Support Engineer

hace 1 semana


Santiago, Metropolitana, Chile Medium A tiempo completo

G'day, we're a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to accelerate our customers' growth with reliability and trust. We're committed to developing every team member and fostering customer loyalty.

We've been around for over 20 years and counting. Our diverse Rocketeer community lives by our values with a collaborative mindset, resulting in a 4.7 Glassdoor rating. We've been certified as a best place to work in the US, Chile, and Malaysia.

We're seeking a motivated Junior Application Support Engineer to join our Santiago team. As an Application Support Engineer, you'll assist, diagnose, troubleshoot, and deliver effective solutions to customers for simple-to-complex technical problems. You'll work on cutting-edge cloud technologies.

This hybrid role includes 2 monthly office attendances. The shiftwork involves rotational weeks with 9 am to 6 pm or 12 pm to 8 pm shifts.

As a successful candidate, you'll:

  • Diagnose, configure, troubleshoot, and solve problems associated with Atlassian landscape Apps.
  • Research, diagnose, troubleshoot, and identify solutions to complex application L1-L2 support issues while providing a great customer experience.
  • Apply teamwork and collaboration skills while working with Development, Sustaining, and QA teams.
  • Install, configure, and maintain high-availability and scalable Apps.
  • Interact with global customers and creatively troubleshoot their business-critical problems using your technical and soft skills.

You'll participate in related activities and processes in a 24X5 global support setup as needed. Document and share knowledge base with others.

Required skills and qualifications include:

  • A degree in Information Technology, Computer Science, or equivalent.
  • Availability to work on rotation shifts.
  • Strong communication skills, including proficiency in spoken English (no certification required).
  • Strong analytical skills to quickly identify root causes and recommend effective solutions.

Preferred skills include:

  • 1+ years of experience as a system or application support engineer.
  • Knowledge of shell scripting (Korn Shell, Bourne Shell, Bash, sed, awk, groovy scripting, Jython, Python, Nunjucks, etc).
  • Programming skills such as Java or Groovy.
  • Comfortable with Linux and/or Windows OS administration.
  • Experience setting up Virtual Environments with virtualization experience and understanding of visual concepts (VMware or similar).
  • Ability to write, edit, and debug SQL queries written in MS SQL, Postgres, MySQL, Oracle, or any other database system.
  • Analyze and resolve DevOps integration issues involving many different products and technologies like Jenkins, Bamboo, Git, Github, Bitbucket.
  • Analyze application server logs (Apache, Tomcat) to identify root causes.

Benefits include:

  • Generous salary: $85,000 - $105,000 per year
  • Stock options
  • Health insurance
  • Retirement plan/funds savings
  • Career pathways program
  • Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
  • Purchase days plus one cultural heritage and community day to celebrate your story, family, and culture

Our selection process involves meeting our TA member, then the hiring team and executive of the area. Join us in enabling fast-growing companies to take off and so will your career at ServiceRocket.



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