Top Cloud Support Engineer Role

hace 14 horas


Santiago, Metropolitana, Chile ServiceRocket A tiempo completo

We are ServiceRocket, a leading global tech-enabled services company based in California.

Our mission is to be the most trusted partner in accelerating business growth. We are committed to the development of our employees and building strong relationships with our customers.

Why Choose Us
  1. A 20+ year track record of expertise in various technologies and partnerships with top industry players.
  2. We have a diverse and collaborative team that values inclusivity and diversity, resulting in a high Glassdoor rating.
  3. Our culture is fun-loving and inclusive, supporting your professional growth and well-being.

We are seeking a customer-focused Junior Application Support Engineer to join our team in Santiago. This role involves assisting, diagnosing, troubleshooting, and resolving technical issues for customers. You will work on cutting-edge cloud technologies and participate in technical issue analysis and debugging while driving innovation within the Support Engineering organization.

This position offers a hybrid setup with 2 times a month office attendance.

The shiftwork includes rotational weeks with 9 am to 6 pm or 12 pm to 8 pm shifts.

Your Key Responsibilities
  1. You will diagnose, configure, troubleshoot, and solve problems associated with Apps in the Atlassian landscape.
  2. Researching, diagnosing, troubleshooting, and identifying solutions to complex application L1-L2 support issues while providing an exceptional customer experience.
  3. You will collaborate with the Development, Sustaining, and QA teams using your teamwork and communication skills.
  4. Install, configure, and maintain Apps that meet high availability and scalability requirements.
  5. You will interact with global customers, creatively troubleshoot their business-critical problems by applying your technical and soft skills.
  6. Participate in related activities and processes in a 24X5 global support setup as needed.
  7. Document and share knowledge base with others.
  8. Be accountable, take ownership, and have a strong customer focus.
What We Offer

As a Junior Application Support Engineer, you can expect:

  • A competitive salary range of $80,000 - $110,000 per annum.
  • A generous monthly fixed allowance including Rockettoria, Scholarship & Learning, Tech Choice, Wellness, and more.
  • Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
  • A comprehensive health insurance plan for you and your family.
  • Stock options giving you the opportunity to participate in the company's ownership.
  • A career pathways program allowing you to grow horizontally, vertically, or any way you want.
How to Apply

Our goal is for you to get to know us better. We want you to meet our team so that you can confirm we are the right fit for you.

You will first meet our Talent Acquisition member in charge of the process, who will guide you through the entire journey and answer any questions you may have.

Then, you'll meet the hiring team and the executive of the area.

Become a Rocketeer and join us in enabling fast-growing companies to take off and accelerate your career.


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