Retention and Re-engagement Representative

hace 3 días


Santiago, Metropolitana, Chile Select Assistants A tiempo completo

Select Assistants is seeking a highly motivated Retention and Re-engagement Representative to join our team. In this role, you will be responsible for addressing cancellations, resolving concerns, and re-engaging customers with empathy and professionalism.

Main Responsibilities:

  • Phone-Based Sales and Service: Building relationships with current and former customers through phone conversations.
  • Customer Retention: Handling inbound and outbound Spanish-language calls from customers considering cancellation.
  • Win-Back Campaigns: Proactively calling former Spanish-speaking customers to reintroduce Select Assistants services.

Requirements:

  • Fluency in Spanish and English: Exceptional communication skills in both languages (spoken and written).
  • Proven Sales and Customer Service Skills: A track record of achieving sales, retention, or customer service targets.
  • Strong Negotiation Skills: Ability to propose solutions and close deals that satisfy customer needs while benefiting the company.


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