Sales Retention Associate

hace 2 semanas


Santiago, Metropolitana, Chile Select Assistants A tiempo completo

Are you passionate about helping people, solving problems, and making a difference—all from the comfort of your home? Join Wave Energy as a Sales Retention Specialist , where you'll play a vital role in retaining and re-engaging customers by addressing cancellations and resolving concerns with empathy, professionalism, and culturally sensitive communication.

The Role

What You'll Do

  1. Phone-Based Sales and Service
    • Spend most of your day on the phone, building relationships with current and former customers.
    • Use strong sales and customer service skills to achieve retention and win-back goals.
  2. Customer Retention
    • Handle inbound and outbound Spanish-language calls from customers considering cancellation.
    • Understand the reasons for cancellation and offer personalized solutions to retain their business.
    • Highlight the unique benefits and value of Wave Energy to prevent account closures.
  3. Win-Back Campaigns
    • Proactively call former Spanish-speaking customers to reintroduce Wave Energy services.
    • Present competitive offers and promotions to encourage them to return.
    • Analyze trends in customer cancellations and refine win-back strategies for better results.
  4. Customer Relationship Management
    • Build trust and rapport with customers by demonstrating empathy and a genuine commitment to resolving their concerns.
    • Ensure every interaction is professional, positive, and customer-focused.
    • Provide clear, accurate information about Wave Energy's services, pricing, and policies.
  5. Performance Metrics
    • Exceed retention and win-back goals by saving accounts and reactivating former customers.
    • Consistently meet daily and monthly quotas while maintaining high customer satisfaction ratings.
  6. Administrative Duties
    • Log all interactions and outcomes in the CRM system accurately and efficiently.
    • Share valuable feedback with management about trends in customer dissatisfaction and cancellations.
    • Collaborate with your team to improve retention and outreach strategies.

Ideal Profile

What You Bring to the Table

  • Fluency in Spanish and English : Exceptional communication skills in both languages (spoken and written).
  • Proven Sales and Customer Service Skills : A track record of achieving sales, retention, or customer service targets.
  • Strong Negotiation Skills : Ability to propose solutions and close deals that satisfy customer needs while benefiting the company.
  • Excellent Listener : A knack for understanding customer concerns and addressing them effectively.
  • Experience Matters : Previous experience in customer service, sales retention, or a similar field.
  • Self-Motivated and Goal-Oriented : Thrives in a fast-paced, results-driven environment.

We're looking for someone who can start as soon as possible If you're ready to take on a meaningful, remote role with an innovative energy company, we want to hear from you.

APPLY HERE:

Help Wave Energy build lasting relationships with its customers—one call at a time.

What's on Offer?

  • Work from Anywhere: Enjoy the flexibility of working from home while making a real difference.
  • Impactful Role: Be at the heart of customer satisfaction, retention, and loyalty.
  • Supportive Environment: Join a collaborative team that values your ideas and contributions.
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