Corporate Systems Integration Specialist
hace 1 mes
We are seeking a highly skilled Corporate Systems Integration Specialist to join our team at Mindbody. This is an excellent opportunity for an experienced professional to work with cutting-edge technology and be part of a dynamic organization.
Job DescriptionThe Corporate Systems Integration Specialist will play a crucial role in designing, building, and supporting scalable, agile processes and systems that enable Mindbody to achieve its strategic goals. This includes configuring, administering, and optimizing our Salesforce and NICE InContact environments, as well as related integrations and applications.
The ideal candidate will have 5+ years' experience supporting SaaS Business Applications such as Salesforce and NICE InContact, Nice Workforce Management, Gainsight, FinancialForce, Glance, Inbenta. They will also possess excellent communication skills, with the ability to adapt verbal and written communication styles for both non-technical and technical audiences.
Key Responsibilities:- Develop a comprehensive understanding of Mindbody's Customer Experience people, processes, and systems.
- Partner with CX senior business stakeholders and CBO technical program manager to evaluate the current state, envision the future state, perform gap analysis, define change requirements, and develop solutions to achieve strategic objectives.
- Configure, administer, develop, support, enhance, and optimize solutions in Salesforce Service Cloud, Nice InContact, and Workforce Management, and other CX Applications as incorporated into the environment.
- Independently own and drive cross-functional initiatives by facilitating discovery, envisioning, requirements gathering, and design sessions.
The successful candidate will have a strong analytical mind, with intense tenacity around complex problem solving, and will be able to develop and provide training to a variety of user audiences with varying technical skill levels.
Requirements and QualificationsTo be considered for this role, you will need:
- 5+ years' experience supporting SaaS Business Applications such as Salesforce and NICE InContact, Nice Workforce Management, Gainsight, FinancialForce, Glance, Inbenta.
- SFDC Administrator Certification (Advanced SFDC Administrator Certification and Salesforce Developer 1 a plus).
- DIRECT EXPERIENCE WORKING IN CXONE STUDIO WITH INSCRIPT.
- EXCELLENT COMMUNICATION SKILLS WITH ABILITY TO ADAPT VERBAL AND WRITTEN COMMUNICATION STYLES FOR BOTH NON-TECHNICAL AND TECHNICAL AUDIENCES.
This is an exciting opportunity to join a dynamic organization and contribute your expertise to the success of our team. If you are passionate about working with cutting-edge technology and are looking for a new challenge, please submit your application today
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