Technical Account Manager

hace 4 días


La Florida, Chile Salesforce A tiempo completo

**Job Category **:Customer Success Group

**Job Details**:
**_Remote Opportunity _**
Are you passionate about solving technical issues and bringing the technical goals to life, for our clients in the Communications, High Technology, or Health & Life Science industries? Is providing top notch service to internal and external partners second nature? Do you dream of being a part of a team that motivates and wants you to grow as a professional? Then this Technical Account Manager position is for you
In addition to providing dedicated technical support oversight, release planning and readiness, and willing to become a Salesforce product expert; we are looking for motivated team players, who enjoy working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently.

**Responsibilities**
- Develop relationships with business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
- Help customers achieve their technical goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Salesforce.
- Attain Trusted Advisor status with both key business and technical decision makers.
- Identify key industry business process areas for opportunity to use the Salesforce platform.
- Advocate for innovation and early adoption of platform capabilities with our 3 release yearly schedule through customized release reviews.
- Uncover projects that are fit for our Configuration Services, gather key requirements and be liaison between the customer and the Configuration Services team.
- Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specifics to customers’ business needs.
- In support of the Customer Success Strategy and Success Manager, supervise and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.
- Proactive liaison and focal point into Salesforce Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.
- Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.
- Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
- Provide timely account or issue executive level summary status reports both internally and to the customer.
- Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions.
- Recommend AppExchange Partners/ISVs/SIs based on requirements.
- Recommend appropriate Success Cloud offerings ( e.g. Salesforce Services, Accelerators, etc...).
- Contribute and collaborate internally to the Salesforce team, share knowledge and standard methodologies with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas.

**Minimum Qualifications**
- BA/BS Degree (or equivalent)
- 7+ years of Relevant work experience in one or more of the following: Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, Support Engineering, Technical and/or Solutions Architecture.
- Comfortable in dealing with IT systems that support end to end business processes across the customers’ value chain.
- Large scale implementation and sophisticated resolutions within Enterprise customer environments.
- Navigate, call out and lead efforts on sophisticated customer requests or projects involving multiple parties and enterprise systems.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Skills for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.
- Full understanding of software development process and of software design methodologies (coding experience useful, but not required).
- Second language is a benefit.
- Ability to travel up to 20% or upon customer's request

**Preferred Qualifications**
- Salesforce product certifications are a plus (Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant, Marketing Cloud Specialist).
- Enterprise Architecture Experience is a plus.
- Technical knowledge and implementation experience with software development patterns (MCV, N-Tiered).
- Motivated to learn Salesforce products and features, capabilities, best use and how to deploy, including knowledge of the Salesforce platform and ecosystem.
- Knowledge of Salesforce mult



  • La Florida, Chile Salesforce A tiempo completo

    **Job Category**:Customer Success Group **Job Details**:The Signature Support team is looking for a driven and detail-oriented Manager/Sr. Manager of the rapidly growing Technical Account Manager team which is part of Salesforce’s Signature Support offering. This person will lead a team of TAMs, responsible for a number of assigned accounts, maintaining a...


  • La Florida, Chile Salesforce A tiempo completo

    **Job Category **:Customer Success Group **Job Details**: **_Remote Opportunity _** Are you passionate about solving technical issues and bringing the technical goals to life, for our clients in the Communications, High Technology, or Health & Life Science industries? Is providing top notch service to internal and external partners second nature? Do you...


  • La Florida, Chile Salesforce A tiempo completo

    **Job Category**:Customer Success Group **Job Details**:**_Remote Opportunity - open to all levels (Technical Account Manager, Sr. Technical Account Manager and Principal) - ** The Technical Account Management team within Signature Success is looking for a driven and customer-focused Technical Account Manager (TAM) to serve as a main contact point for...


  • La Florida, Chile Salesforce A tiempo completo

    **Job Category **:Customer Success Group **Job Details**: The Customer Success team is looking for a driven and detail oriented **Technical Account Manager (Marketing Cloud)! **You will have responsibility for a small number of assigned accounts, maintaining a dedicated focus to ensure clients are extracting the most value out of the customers Salesforce...


  • La Florida, Chile DFLabs A tiempo completo

    **Enterprise Account Manager** Sumo Logic addresses both security and observability use cases all while riding on a world class logging and analytics platform. Combined with a newly installed executive sales and operations team, the time is now for overachievement and we’re looking for the next thinkers, doers and challengers to join us. This position...


  • La Florida, Chile Alcon A tiempo completo

    **Job Title**:Account Manager, Dry Eye Device **Location: South East (Remote)**Alcon is looking to hire an Account Manager to join our Dry Eye Device team. You will be responsible for growing Alcon Dry Eye Devices business and achieve annual territory financial objectives by selling and implementing Alcon’s innovative and best-in-class dry eye...


  • La Florida, Chile Salesforce A tiempo completo

    **Job Category**:Customer Success Group **Job Details**:**Remote Opportunity - Don't have to have Heroku experience; certainly encouraged** If you have the passion and drive to be the point of contact for technical issues for large enterprise clients and still love to be a developer at heart, then this position is for you! **Responsibilities**: - Develop...


  • La Florida, Chile Jonas Software A tiempo completo

    Job Description: Account Manager, Client Marketing-Brand Team Summary of Position: The Account Manager is responsible for the day-to-day management of hotel and resort client marketing campaigns on our Brand team working with our Marriott clients. Critical to the position is maintaining high levels of customer service and meeting or exceeding client...


  • La Florida, Chile Salesforce A tiempo completo

    **Job Category **:Sales **Job Details**: **Global Account Manager, Tableau**: **Our Enterprise Business team focuses on working with exciting growing organizations of 5000+ employees. You will have the opportunity to work in a fast paced team with customers in various industries and receive personalized training and career opportunities.** **Tableau **As...

  • Account Manager

    hace 5 días


    La Florida, Chile Alcon A tiempo completo

    Territory: Jacksonville, FL-North_ - Account Manager, US Vision Care - Alcon is seeking an Account Manager in Jacksonville, FL to understand Eye Care Practitioner (ECP) needs and effectively sell Alcon’s portfolio of Vision Care products to vision care practices. Focus areas for this role include selling Alcon’s line of contact lenses, over the counter...


  • La Florida, Chile Alcon A tiempo completo

    As the global leader in eye care, Alcon has built a rich history of providing innovative products to customers and patients all over the world. We’re extremely proud of our legacy and the significant way we’ve helped to shape the industry over the last 70 years, but we’re just getting started. Our relentless passion to eliminate unmet medical needs...


  • La Florida, Chile Alcon A tiempo completo

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Sales Account Manager

    hace 2 semanas


    La Florida, Chile Veritas Technologies A tiempo completo

    About VERITAS - Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end - keeping mission-critical workloads highly...

  • Account Manager

    hace 5 días


    La Florida, Chile Tesla A tiempo completo

    What to Expect - We are seeking a full-time Account Manager in the East Region for our Residential Channel sales team. As a sales leader, you’ll accelerate the sales growth of Powerwall & Powerwall+ with our existing B2B value added resellers focused on growing energy storage in the residential market space. In addition, you’ll also identify and onboard...

  • Account Manager

    hace 5 días


    La Florida, Chile Alcon A tiempo completo

    Territory: Melbourne, FL_Alcon is seeking an Account Manager in Melbourne, FL to understand Eye Care Practitioner (ECP) needs and effectively sell Alcon’s portfolio of Vision Care products to vision care practices. Focus areas for this role include selling Alcon’s line of contact lenses, over the counter (OTC) contact lens care products as well as dry...


  • La Florida, Chile Salesforce A tiempo completo

    **Job Category**:Products and Technology **Job Details**:Tableau’s Core Services organization needs a talented Senior Technical Program Manager (individual contributor) who shares our passion to deliver scalable services and great features that securely and seamlessly integrate into any environment - so end users can see and understand their data, of...


  • La Florida, Chile Mitel A tiempo completo

    At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Overview: Mitel is looking for an experienced Account Manager to join...


  • La Florida, Chile Littelfuse A tiempo completo

    Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across...


  • La Florida, Chile Solventum A tiempo completo

    **Job Description**: Advanced Wound Therapy Account Manager, Melbourne, FL 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of...


  • La Florida, Chile FullStack Labs A tiempo completo

    FullStack Labs is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software...