Latam Regional Customer Support
hace 1 semana
**Job Description**:
The Customer Support Regional Senior Trainer & Tier 2 Specialist will work strategically and operationally across the LATAM Region with Internal & External Customers, Dealers and Partners reporting to the LATAM Regional Customer Support Specialist (Tier3), to support our Animal Health Intelligence Business escalation process.
As part of the LATAM Regional Customer Support Team, the role will focus on delivering effective product training solutions for our internal & external customers, dealers and partners across the LATAM Region along with hardware and software support duties.
Main responsibilities:
- Create & deliver the Product Training Plan for the LATAM Region.
- Take an active role in the LATAM Regional Customer Support Team.
- Lead the delivery & evaluation of all Product Training activity, aligned with Regional and Global Support
- Establish & manage the expectations of all stakeholders.
- Develop & build strong internal relationships with global, regional & local MAH & MAHI to effectively deliver the Product Training plan.
- Adapt to changing requirements, priorities and technological developments, being proactive and highly responsive.
- Establish & deliver effective Product Training Processes, aligned with Global Support.
- Directly support local teams and dealers on hardware and software issues from the field (Tier2) and ensuring customer satisfaction by swiftly resolving and troubleshooting support tickets.
- Expected to travel up to 30% of time.
**Profile**
The person we look for to take this role should have:
- Degree in Agricultural Science, Engineering, Veterinarian, or any of its equivalents
- At least 3 years of experience in training and tech support
- Fluent in Spanish, intermediate level of English
- Capable of troubleshooting and maintaining Windows systems.
- Troubleshooting and maintaining Linux Systems would be an asset
- Familiarity with the dairy business would be an asset
- Knowledge of electronics and interpretation of schematics would be an asset
**Search Firm Representatives Please Read Carefully**
**Employee Status**:
Regular
**Relocation**:
No relocation
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R195249
-
Is&t Regional Service Manager Latam
hace 4 días
Santiago de Chile Weir Group A tiempo completo**Role Purpose**: This role is part of the IS&T Core Services team, an enterprise wide global IT service and support function for Weir. The Service Manager is aligned regionally (NA, LATAM, EMEA and APAC) and is responsible for service support performance in region in accordance with Customer SLA and for defining and agreeing service improvements with...
-
Is&t Regional Services Manager
hace 2 semanas
Santiago de Chile Weir Group A tiempo completoIS&T Regional Services Manager - LATAM The Weir Group Chile Hybrid/Remote Purpose of Role: The role of IS&T Regional Services Manager - LATAM is part of the IS&T Core Services team, an enterprise-wide global IT service and support function for Weir. The RSM is aligned regionally (NA, LATAM, EMEA and APAC) and is responsible for service support...
-
Marketing Executive Latam
hace 5 días
Santiago de Chile CRU A tiempo completoRole Overview: Our Marketing team are looking for a talented, highly motivated Marketing Executive to join CRU's Santiago office. This position will provide the opportunity to become part of a dynamic, supportive, and truly international team, and provide unrivalled exposure and experience working across both internal and external stakeholders. CRU...
-
Regional Director of Operations, Latam
hace 3 días
Santiago de Chile EdgeConneX A tiempo completo**Regional Director of Operations, LATAM** The **Regional Director of Operations, LATAM** will maintain, control, and manage operations within their region. This position reports to Director of Operations, US East and LATAM. **Primary Responsibilities** - Executing scheduled preventive maintenance activities, performing unscheduled maintenance, and...
-
Regional Director of Data Center Operations, Latam
hace 1 semana
Santiago de Chile EdgeConneX A tiempo completo**Regional Director of Data Center Operations, LATAM** The **Regional Director of Data Center Operations, LATAM** will maintain, control, and manage data center technical operations within their region. This position requires **prior data center operations experience** and reports to Director of Operations, US East and LATAM. **Primary Responsibilities** -...
-
Customer Support
hace 3 días
Santiago de Chile Komatsu Cummins A tiempo completoLas personas son el motor de la compañía. Nuestro compromiso es potenciar tus capacidades y que puedas crecer con nosotros. ¡Postula y transfórmate en protagonista de tu desarrollo! CUSTOMER SUPPORT - QUILICURA Propósito del cargo. Responsable de gestionar y administrar las necesidades generadas por los usuarios, prospectos y clientes a través del...
-
Customer Support Expert
hace 10 horas
Santiago, Metropolitana, Chile JumpSeller A tiempo completoWe are seeking a skilled Customer Support Expert to join our team at Jumpseller. In this role, you will be responsible for providing top-notch support to our merchants, helping them set up and troubleshoot their e-commerce solutions.This is a demanding position that requires strong communication and problem-solving skills, as well as the ability to work...
-
Advanced English Customer Support Specialists
hace 4 días
Santiago, Metropolitana, Chile CGS Latam A tiempo completoAbout the RoleWe are seeking experienced Customer Service Agents to join our team in Santiago. As a key member of our team, you will be responsible for providing exceptional support to our clients in the United States.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and effective manner.Collaborate with internal teams to ensure...
-
Customer Support
hace 3 días
Santiago de Chile Komatsu Cummins A tiempo completoPublicada hoy por **Komatsu Cummins** Jornada Completa Administrativo Región Metropolitana de Santiago Quilicura - Las personas son el motor de la compañía. Nuestro compromiso es potenciar tus capacidades y que puedas crecer con nosotros. - ¡Postula y transfórmate en protagonista de tu desarrollo! - CUSTOMER SUPPORT - QUILICURA - Propósito del...
-
Customer Support Cl
hace 6 días
Santiago de Chile Zippedi A tiempo completo**¿Quieres ser parte de una de las Start-ups con mayor crecimiento y disrupción tecnológica?** En Zippedi estamos impulsando el mayor cambio en la industria retail. Digitalizamos las tiendas usando la robótica y algoritmos de inteligencia artificial. Con este servicio de vanguardia nuestros clientes obtienen información crítica y relevante (data e...
-
Support Lead Latam
hace 3 días
Santiago de Chile Mambu A tiempo completoIf you’re a customer of some of the largest digital global banks, then you’ve probably interacted with our platform and didn't even know it! We are Mambu - SaaS FinTech Unicorn on a mission to revolutionize financial services globally. Your reward if you will join us? A mark on a product used by millions of people! **Meet your team** The onboarding...
-
Vp Latam
hace 4 días
Santiago de Chile CSG Talent A tiempo completo**Vice President - LATAM** - South America** **Do you have experience in the mining industry with heavy underground equipment?** **Are you a Sales Leader with extensive senior management experience?** **Do you have a passion for technology and sustainability in the mining industry?** We are working with a global client who are technology innovators...
-
Customer Support Specialist
hace 3 días
Santiago de Chile Uber A tiempo completo**About the Role** We're looking to grow our team of customer support experts at our Greenlight locations. Uber Experts are the face of Uber to thousands of our driver-partners, and we're looking for people with strong communication and problem-solving skills who operate with a customer-first mentality. In this role, you'll be encouraged to share the...
-
Customer Support Specialist
hace 3 días
Santiago, Metropolitana, Chile IWG plc A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at IWG plc.As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded in a timely and professional manner.You will work closely with our customers across...
-
Customer Support Executive
hace 5 días
Santiago de Chile Buda.com A tiempo completoEn Buda. com nos tomamos muy en serio la calidad del servicio. Una de las cosas más importantes es que podamos resolver todas las dudas e inconvenientes que presentan nuestros usuarios en la creación de cuenta y uso de la plataforma. Es por esta razón que estamos buscando reforzar nuestro equipo con un Customer Support Executive. **Qué harás**: Brindar...
-
Latam Regional Pharmacovigilance
hace 2 días
Santiago de Chile GE HEALTHCARE A tiempo completo**Job Description Summary**: Como Pharmacovigilance Analyst - LATAM, serás parte de nuestro activo latinoamericano de farmacovigilancia, contribuyendo activamente a la seguridad de nuestros productos en un ambito regional y global. GE HealthCare es un innovador líder mundial en tecnología médica y soluciones digitales con más de 100 años de...
-
B2c Customer Support Specialist
hace 7 días
Santiago de Chile DXC Technology A tiempo completoOur DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely **Key Requirements**: - Minimum 2+ years proven experience supporting advanced AV technologies...
-
Customer Support Specialist
hace 2 días
Santiago, Metropolitana, Chile Snatch UP A tiempo completoLocation Santiago, Chile Job Type - Job Description A fast-growing technology company in the Architectural Services industry seeks a results-driven Customer Support Specialist. This role focuses on providing exceptional support to clients using our AI-powered SaaS platform for architectural layout planning and visualization. Responsibilities: ...
-
Finance Bp Analyst South Latam
hace 2 días
Santiago de Chile CHEP Chile S.p.A. A tiempo completoWe have a new opportunity for a Finance Analyst to proactively work with internal customers ensuring support to Peru & Colombia functional business managers working with the Finance Business Partner South LatAm and Regional Finance teams to maximize Business performance. This role will track, review, reconcile and report of P&L, asset efficiency and Cash...
-
Customer Support Specialist
hace 4 semanas
Santiago, Chile WOLF.XYZ A tiempo completoWho We Are: We’re a small but mighty team based in Austin at the forefront of on-demand staffing platforms. At WOLF, we empower staffing companies to transform into dynamic labor marketplaces - think of us as the Shopify for staffing businesses. We’re venture-backed, have been in the game for three years, and are looking for a customer support...