Customer Success Manager

hace 2 semanas

Santiago de Chile Seequent A tiempo completo

**The Company**

A better understanding of the Earth creates a better world for all. Seequent brings together industry-leading earth modelling, geo-data management, and team collaboration software.

Because when everyone can see the full picture, they can make better decisions that benefit people and the planet.

Every day, our customers in over 100 countries work to develop vital mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.

We’re here to help them. That why we’re constantly evolving at the forefront of technology and geoscience - from Cloud accessibility, to 3D modelling, to digital collaboration.

Headquartered in New Zealand with our team located in 25 locations around the world, Seequent is a high growth, people-centric success story. We’re passionate, curious, Earth lovers.

Ready to help change the world? Join us.
- Seequent is a Bentley Systems company, working together to build a better future._

**The Role**

The Customer Success Manager is responsible for developing customer relationships that promote product or solution usage, retention and loyalty. You will work closely with Inside Sales Representatives and Account Managers and will be responsible for on-boarding and training new accounts in the use of the solution or product, addressing any concerns or issues they might have from a usability, how to use perspective and working to proactively ensure growth and retention of the account.

The central role of the Customer Success Manager is to ensure the customer is content and is deriving maximum value from the product or solution and their expectations are being met or exceeded. Success will come from being a complex problem solver who can turn the customer’s business problem into an opportunity to offer a viable solution that is future proof.

You will have the opportunity to make a real impact by being able to contact our customers and provide demonstrations, effective training and knowledge-based community building events. Although regularly situated in Santiago, you will still be a part of the global Technical Services team, who is responsible for ensuring that we cover Latin America’s wide geographical spread and time zones.

**In this role, you will have the opportunity to**:

- Identify and create opportunities through proactively communicating with our existing users and potential new users.
- Create, review and manage ongoing detailed account plans for all selected accounts mainly in LAM but also all other countries in the LAM region.
- Co-ordinate and organise paperwork, train, on-board and - everything needed to affect a sale from pre-sale, through potential POC to close and then ongoing lifecycle management.
- Review and update the sales pipeline and opportunities daily. Ensure Dashboard of statistics in CRM and Power BI.
- Work with other customer success managers, account executives, and technical experts to build a harmonious team effort, where an account in different regions will have touch points globally and therefore require collaboration and coordination
- Recognize business opportunities, proactively following up leads and actioning as appropriate.
- Contact existing customers, potential customers, understanding marketing goals, product roadmaps, development timelines and business goals.
- Actively monitor customer satisfaction levels and consistently work to improve outcomes and perceptions.

**In order to be successful in this role, you should have**:

- 3+ years proven account management/customer success manager experience
- Degree in Business/Commerce or equivalent
- Strategic Account planning capability
- Customer focused, with the desire to always achieve a positive outcome for the customer.
- Able to easily communicate with stakeholders to achieve a conclusion
- Able to easily communicate in Spanish and English.
- Innovative, open, and able to work in a fast growing, fast paced environment.

***Why you will enjoy working with us..**
- We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team.
- Leverage our training and development to advance your skills and progress your career
- Health benefits package, generous vacation and regular yoga classes and Wellness Webinars to support employee wellbeing
- We offer flexible work hours
- There are plenty of opportunities to build social connections with a diverse range of individuals, including our annual Hack Yeah innovation event
- We offer our employees a Global Employee Referral Program, providing a personal bonus, as well as Seequent donating to an environmental tree planting organization

LI-CR1

**Inclusion + Diversity**

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experi

  • Customer Success Manager

    hace 1 semana

    Santiago, Chile Webdox Latam A tiempo completo

    Inicio Trabajos para Customer Success Manager en la C... 1 Trabajos para Customer success manager en la Chile Customer Success Account Manager ermanen Healthatom 01.11.2023 En Healthatom estamos revolucionando la industria de la salud, usando la tecnología como una herramienta poderosa. Por eso, creamos soluciones que facilitan la gestión del día a...

  • Customer Success Manager

    hace 15 horas

    Santiago, Chile Spot Hunting Chile A tiempo completo

    Inicio Trabajos para Customer Success Manager en la C... 2 Trabajos para Customer success manager en la Chile Customer Success Account Manager ermanen Healthatom 01.11.2023 En Healthatom estamos revolucionando la industria de la salud, usando la tecnología como una herramienta poderosa. Por eso, creamos soluciones que facilitan la gestión del día a...

  • Customer Success Manager

    hace 4 días

    Santiago, Chile Rockwell Automation A tiempo completo

    Customer Success Manager NEXT IDEA TECH Hoy Customer Success Manager NEXT IDEA TECH Hoy We are seeking a Customer Success Manager who will be pivotal in leading product implementation and providing continuous support throughout the client lifecycle. This role involves advising finance... Leer más... Customer Success Manager PagerDuty Hoy Why...

  • Customer Success Manager

    hace 6 días

    Santiago de Chile NEXT IDEA TECH A tiempo completo

    We are seeking a Customer Success Manager who will be pivotal in leading product implementation and providing continuous support throughout the client lifecycle. This role involves advising finance professionals across various levels, customizing and optimizing their financial planning and analysis processes, and ensuring they are fully trained on the latest...

  • Customer Success Manager

    hace 7 días

    Santiago de Chile Genesys A tiempo completo

    Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? The goal of this CSM role is to establish a life-long relationship between Genesys and Genesys’ customers in the Commercial...

  • Customer Success Manager Ii

    hace 5 días

    Santiago de Chile Dynatrace A tiempo completo

    Customer Success Managers are a key player in ensuring our customers achieve all of their goals as they utilize our solution. You will partner cross-functionally to drive the success of your customers' experience with Dynatrace and help them realize the value we bring to their organization. The world needs perfect software and Dynatrace works with some of...

  • Customer Success Manager Ii

    hace 4 días

    Santiago de Chile Dynatrace A tiempo completo

    Company Description We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. **Job Description**: The world needs perfect software and...

  • Senior Customer Success Manager

    hace 3 días

    Santiago de Chile Improvado A tiempo completo

    **Please note: this position is just for those who are ready to work due to the USA holidays schedule** **Mission** Improvado is committed to empowering the revenue of marketing teams to make business decisions through data simplification. Today, data lives in many different silos, and business users need to rely on scarce technical resources in order to...

  • Customer Success Manager

    hace 7 días

    Santiago de Chile Variacode Software SPA A tiempo completo

    Why We Need You Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest employee, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next growth phase, we are excited to search for our next Customer Success Manager! Customer Success Managers are...

  • Customer Success Lead

    hace 1 semana

    Chile Fracttal A tiempo completo

    ¡Únete a nuestro equipo como Regional Customer Success Lead! Si te apasiona la tecnología y sueñas con ser un agente del cambio en el mundo, esta es tu oportunidad de brillar mientras contribuyes a hacerlo más seguro, eficiente y sostenible. Somos mucho más que una empresa: somos una fuerza motriz en la transformación digital de la industria de...

  • Representante Customer Success

    hace 6 días

    Santiago de Chile Fracttal A tiempo completo

    Fracttal es una Start-Up dinámica y en expansión con casa matriz en España, Chile, Colombia, Brasil y México. Ofrecemos una solución integral, basada en un software como servicio (SaaS) 100% en la nube en la gestión de mantenimiento y activos físicos. En Fracttal, nuestro propósito es hacer posible hoy que el futuro de mantener activos en cualquier...

  • Functional Manager

    hace 5 días

    Santiago de Chile Rankmi A tiempo completo

    Rankmi es el Hub de gestión de Capital Humano más completo de Latinoamérica. Una única plataforma con productos conectados a cada etapa del ciclo del colaborador, permitiendo que las personas y las empresas alcancen su propósito a través de experiências memorables. Estamos presentes en más de 8 países, contamos con más de 320 clientes en LatAm....

  • Customer Success Data Analyst

    hace 16 horas

    Santiago, Chile ALTO S.A. A tiempo completo

    Customer Success Data Analyst Publicada hace 32 días por ALTO S.A. 1 Vacante Finaliza en 28 días Jornada Completa Analista Santiago ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en tecnología para generar comunidades prósperas y más seguras, mejorar la rentabilidad del negocio y...

  • Customer Success Specialist

    hace 3 semanas

    Santiago, Chile ALTO S.A. A tiempo completo

    Customer Success Specialist Publicada hace 41 días por ALTO S.A. 1 Vacante Finaliza en 19 días Jornada Completa Ingeniero Región Metropolitana de Santiago Las Condes ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en tecnología para generar comunidades prósperas y más seguras,...

  • Customer Success Specialist

    hace 4 días

    Santiago, Chile ALTO S.A. A tiempo completo

    Customer Success Specialist Publicada hoy por ALTO S.A. 1 Vacante Finaliza en 4 días Sé uno de los primeros Sé uno de los primeros Jornada Completa Ingeniero Región Metropolitana de Santiago Las Condes ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en tecnología para generar...

  • Customer Success Executive

    hace 4 días

    Santiago de Chile Trabajo con Sentido A tiempo completo

    **Propósito del cargo** Alcanzar y consolidar la lealtad del cliente al fomentar relaciones duraderas y estrechas con el usuario, brindarles asistencia y soporte proactivo, y asegurarse de que estén maximizando el valor del servicio de Recylink. **Descripción** El/la Customer Success Executive, será responsable de garantizar la satisfacción y...

  • Customer Success Data Analyst

    hace 4 días

    Santiago de Chile ALTO A tiempo completo

    Jornada Completa Analista Santiago - ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en tecnología para generar comunidades prósperas y más seguras, mejorar la rentabilidad del negocio y disminuir riesgos y delitos. ALTO está presente en Chile, México, Colombia, España y Estados Unidos. - Si...

  • Customer Success Data Analyst

    hace 2 semanas

    Santiago, Chile ALTO S.A. A tiempo completo

    Customer Success Data Analyst Publicada hoy por ALTO S.A. 1 Vacante Finaliza en 60 días Sé uno de los primeros Sé uno de los primeros Jornada Completa Analista Santiago ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en tecnología para generar comunidades prósperas y más seguras,...

  • Analista Customer Success

    hace 4 días

    Santiago de Chile btrust.finance A tiempo completo

    Somos una empresa tecnológica comprometida en mejorar la salud financiera de las pequeñas y medianas empresas. Hemos desarrollado un ecosistema para optimizar la liquidez y capital de trabajo sobre la base de facturas. Gracias a nuestra tecnología, los proveedores de grandes compañías tienen acceso a múltiples fuentes de financiamiento,...

  • Customer Success Data Analyst

    hace 3 días

    Santiago, Chile Alto S.A. A tiempo completo

    Customer Success Data Analyst (D) Publicada hace 24 días por ALTO S.A. 1 Vacante Finaliza en 36 días Jornada Completa Ingeniero Santiago ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en tecnología para generar comunidades prósperas y más seguras, mejorar la rentabilidad del negocio y disminuir...