Senior Customer Success Manager
hace 2 semanas
**Please note: this position is just for those who are ready to work due to the USA holidays schedule**
**Mission**
Improvado is committed to empowering the revenue of marketing teams to make business decisions through data simplification. Today, data lives in many different silos, and business users need to rely on scarce technical resources in order to get the answers they need to do their job effectively. Improvado is changing that
**Product & Company**
Improvado is a modern data stack SaaS company, headquartered in San Francisco, with offices across the globe. We built a no-code revenue data platform centralizing data from hundreds of marketing & sales sources.
We are a Series A startup with $30 million raised in investments. We are rapidly scaling and doubling revenue growth every year.
Today, we are excited to be partnering with companies like ASUS, Illy, Activision, Adroll, Docker, Hims, OMD, the University of San Francisco, and many others.
**Culture**
At Improvado, we are extremely curious, open, and hard-working. We take great pride in our diverse culture and remote-first approach. We value diversified experiences of opinion and we know that this makes us stronger. We are looking for great people who want to grow and develop fast, personally, and professionally.
**Role**
We are looking for a Senior Customer Success Manager who is a proactive problem solver and lightning-speed learner. We'll be counting on you to provide our clients with world-class customer service. We are looking for a high-energy hustler who knows what it takes to keep our customers happy and our churn low.
**Key responsibilities include:
- Customers are your #1 priority, and you’ll do whatever it takes to support them
- Learning our product inside and out to be able to solve questions quickly
- Onboard new clients with different use cases and ensure a successful transition to our product
- Track all tasks meticulously to make sure they are completed within a reasonable time period.
- You'll also work closely with our project manager & development team to make sure all tasks are pacing for a timely delivery
- Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs
- Work with sales engineers to synthesize data and translate complex ideas for the development team
**About You**
- Proven success in creating exceptional and impactful customer service experiences, preferably for a SaaS product in the US market
- Excellent project management experience, with the ability to balance multiple priorities in a fast-paced environment
- Outstanding communication, collaboration, and curiosity skills
- Strong analytical skillset - we're a data-driven company
- Startup environment mentality
- Bonus points if you are a SQL or Tableau (or any other BI) wizard and familiar with the martech/adtech space
**Why Improvado?**
- ***Remote OK
- Flexible working hours
- Strong product/market fit: marketing data product for US-based enterprises
- 20 working days of vacation
- Ideal time & stage to benefit from companies growth - just got Series A :)
- Extremely fun & open startup environment
- Chance to get the company's stock options in the future
li-remote
-
Customer Success Manager
hace 3 días
Santiago, Chile Pagerduty A tiempo completoInicio Trabajos para Customer Success Manager en la C... 3 Trabajos para Customer success manager en la Chile Customer Success Manager - Santiago Centro Mandomedio Hoy **Descripción de la Empresa** La empresa administra casas o departamentos de veraneo, monetizando el tiempo que no es ocupado por sus dueños. Ofreciendo limpieza, seguros y continua...
-
Customer Success Manager
hace 1 semana
Santiago, Chile Pagerduty A tiempo completoInicio Trabajos para Customer Success Manager en la C... 3 Trabajos para Customer success manager en la Chile Customer Success Manager - Santiago Centro Mandomedio Hoy **Descripción de la Empresa** La empresa administra casas o departamentos de veraneo, monetizando el tiempo que no es ocupado por sus dueños. Ofreciendo limpieza, seguros y continua...
-
Customer Success Manager
hace 2 semanas
Santiago, Chile Rockwell Automation A tiempo completoCustomer Success Manager NEXT IDEA TECH Hoy Customer Success Manager NEXT IDEA TECH Hoy We are seeking a Customer Success Manager who will be pivotal in leading product implementation and providing continuous support throughout the client lifecycle. This role involves advising finance... Leer más... Customer Success Manager PagerDuty Hoy Why...
-
Ril0401 - Customer Success Manager
hace 4 semanas
Santiago de Chile IT - Talent A tiempo completo**IT-Talent Headhunter SENIOR TI** busca para uno de sus clientes **Customer Success Manager** Requisitos/Conocimientos/Experiência: - Titulación en Ingeniería Eléctrica. Electrónica. Comercial - Desde 2 años de experiência en el Rol. - Habilidad para comunicarse de manera efectiva y construir relaciones sólidas. - Ventas B2B. - Motivación para...
-
Customer Success Manager
hace 3 días
Santiago, Chile Jules A tiempo completoHi there! We are Jules and our client is looking for a Customer Success Manager (CSM) !**This position is open for people residing in LATIN AMERICA** Location : Remote Role Overview: This client seeks a Customer Success Manager (CSM) to ensure our customers achieve their desired outcomes while using our fire investigation software. This role involves...
-
Customer Success Executive
hace 4 semanas
Santiago de Chile Cisco Systems A tiempo completo**Who You’ll Work With** Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team members in achieving their goals. With the transformation to software subscription,...
-
Customer Success Engineer
hace 4 semanas
Santiago de Chile Enerlink A tiempo completo**Sobre Enerlink**: Enerlink es una startup de tecnología que provee soluciones para que las empresas puedan hacer un manejo inteligente de su energía. Contamos con soluciones de gestión, medición inteligente y electromovilidad. Nuestro equipo combina experiência en desarrollo de software y hardware, IoT, análisis de datos, mercados eléctricos y...
-
Customer Success Lead
hace 3 semanas
Chile Fracttal A tiempo completo¡Únete a nuestro equipo como Regional Customer Success Lead! Si te apasiona la tecnología y sueñas con ser un agente del cambio en el mundo, esta es tu oportunidad de brillar mientras contribuyes a hacerlo más seguro, eficiente y sostenible. Somos mucho más que una empresa: somos una fuerza motriz en la transformación digital de la industria de...
-
Senior Renewals Manager
hace 1 mes
Chile Variacode A tiempo completoWhy We Need YouWe are looking for a Senior Renewals Manager to support a growing sales and customer success organization as part of his or her daily responsibilities. We pride ourselves on providing amazing support to our rapidly growing customer base. You will be working within a strong team environment and...
-
Senior Renewals Manager
hace 4 semanas
Santiago, Metropolitana, Chile Variacode A tiempo completoWhy We Need YouWe are looking for a Senior Renewals Manager to support a growing sales and customer success organization as part of his or her daily responsibilities. We pride ourselves on providing amazing support to our rapidly growing customer base. You will be working within a strong team environment and responsible for selected customer renewals and...
-
Senior Product Marketing Manager
hace 3 semanas
Santiago, Chile Mindbody A tiempo completoWe're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together...
-
Customer Success Data Analyst
hace 2 semanas
Santiago, Chile Alto S.A. A tiempo completoCustomer Success Data Analyst Publicada hace 32 días por ALTO S.A. 1 Vacante Finaliza en 28 días Jornada Completa Analista Santiago ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en tecnología para generar comunidades prósperas y más seguras, mejorar la rentabilidad del negocio y disminuir...
-
Senior Renewals Manager
hace 3 semanas
Santiago, Chile Variacode A tiempo completoWe are looking for a Senior Renewals Manager to support a growing sales and customer success organization as part of his or her daily responsibilities. We pride ourselves on providing amazing support to our rapidly growing customer base. You will be working within a strong team environment and responsible for selected customer renewals and ensuring revenue...
-
Customer Success Data Analyst
hace 2 semanas
Santiago, Chile ALTO S.A. A tiempo completoCustomer Success Data Analyst Publicada hace 32 días por ALTO S.A. 1 Vacante Finaliza en 28 días Jornada Completa Analista Santiago ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en tecnología para generar comunidades prósperas y más seguras, mejorar la rentabilidad del negocio y...
-
Fp&a Customer Success Manager
hace 4 días
Santiago de Chile NEXT IDEA TECH A tiempo completoUnderstand current client situations, helping simplify models and existing data, as well as implementing processes and client data - Create a detailed business analysis, outlining problems, opportunities and solutions for our customers by successful advising on: Budgeting and forecasting, planning and monitoring, financial modeling, standard reporting and...
-
Customer Success Data Analyst
hace 2 semanas
Santiago, Chile Alto S.A. A tiempo completoCustomer Success Data Analyst (D) Publicada hace 24 días por ALTO S.A. 1 Vacante Finaliza en 36 días Jornada Completa Ingeniero Santiago ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en tecnología para generar comunidades prósperas y más seguras, mejorar la rentabilidad del negocio y disminuir...
-
Dedicated Customer Care Representative Senior
hace 3 semanas
Santiago, Chile Fedex Express Lac A tiempo completoInicio Trabajos para Dedicated Customer Care Represen... > Lc218: Dedicated Customer Care Representative Senior Hoy Lc218: Dedicated Customer Care Representative Senior Confidencial Hoy Company: FedEx Express LAC Job Title: LC218: Dedicated Customer Care Representative Senior Job Requisition Number: RC313171 Time Type: Full Time Locations: Santa...
-
Project Manager Customer Onboarding
hace 1 semana
Chile Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, designcustomer experiences that inspire loyalty. You are the most importantpillar of our success. You make the difference. ** Your Role**:The Customer Onboarding Project Manager is responsible for managingcomplex implementation projects, including new business start-ups,system migrations, facility...
-
Product Manager de Soluciones Tecnológicas
hace 4 semanas
Santiago, Chile Product Manager A tiempo completoInicio Trabajos para Manager Product en Santiago · 9 Trabajos para Manager product en Santiago Product Manager Senior (Empresa Ti) · Las Condes, Region Metropolitana (RM) · Perceptual Consultores Ltda. · Product Manager Senior (Empresa Ti) · Las Condes, Region Metropolitana ... Publicada hoy por · **Komatsu Cummins** · Jornada Completa · Comercial...
-
Customer Success Specialist
hace 1 mes
Santiago, Chile Jules A tiempo completo**Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...
