Customer Experience Analyst- Santiago de Chile

hace 2 semanas


Santiago, Chile GP Strategies Corporation A tiempo completo

Job Summary

Responsible for analyzing and optimizing the management of the after-sales area in terms of customer experience and customer satisfaction when attending the dealers of the network. Responsible for implementing and managing key tools for scheduling and monitoring services in workshops, in addition to generating indicators and improvement opportunities for the process in Chile. We are looking for a dynamic, proactive profile with the ability to act quickly for the benefit of the customer experience.

Responsibilities:

  • Effectively implement and manage the tools used in the dealer network nationwide.
  • Support in the resolution of incidents resulting from the analysis performed through the tools.
  • Help to optimize the tools that improve the customer experience with the brand.
  • Analyze after-sales customer satisfaction surveys, proposing concrete actions for improvement.
  • According to the analysis made to the dealers, establish action plans with each one and supervise their execution.
  • Train dealers in the use of tools and customer service.
  • Generate and report indicators and KPIs on a regular basis.
  • Update dashboards and other tracking reports.
  • Meet the objectives set at regional level.
  • Participate in audit processes and programs established by the brand for the region.
  • Provide comprehensive support in all matters related to the after-sales customer experience.
  • Visit dealerships to ensure the correct implementation of processes.

Key Skills:

  • Commercial skills and customer service orientation.
  • Effective organization and planning.
  • Ability to work as a team player and proactive problem solver.
  • Effective communication and analytical skills.
  • Good command of Excel, PowerBI or other data analysis tools.

Requirements:

  • Graduate professional.
  • Profile with 1 to 3 years of experience in the area of Customer Experience or areas related to customer service or projects associated with customer experience.
  • Intermediate to advanced level in English.
  • Excel, PowerBI, or any tools for Data Analysis.
#J-18808-Ljbffr

  • Santiago, Metropolitana, Chile GP Strategies A tiempo completo

    Job SummaryWe are seeking a dynamic and proactive Customer Experience Specialist to join our team in Santiago de Chile. As a key member of our organization, you will be responsible for analyzing and optimizing the management of the after-sales area in terms of customer experience and customer satisfaction.


  • Santiago de Chile GP Strategies Corporation A tiempo completo

    GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000...


  • Santiago, Metropolitana, Chile GP Strategies A tiempo completo

    About the RoleWe are seeking a dynamic and proactive Customer Experience Expert to join our team in Santiago de Chile. As a key member of our after-sales team, you will be responsible for analyzing and optimizing customer experience and satisfaction when interacting with dealers across the country.Key ResponsibilitiesImplement and manage tools for scheduling...


  • Santiago, Chile GP Strategies A tiempo completo

    GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over...


  • Santiago, Chile GP Strategies A tiempo completo

    GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000...


  • Santiago de Chile Infracommerce Latam A tiempo completo

    ¡Continuamos a puro crecimiento! Estamos revolucionando el e-commerce en Latam! ¡Si tienes ganas de sumarte a esta gran familia, te contamos que estamos buscando a un/una Customer Experience Analyst para sumarse al equipo de Chile! ¿Qué desafíos te esperan? Apoyar y dar soporte a todas las las actividades de CX relacionadas a la operación, generando...


  • Santiago de Chile Unilever A tiempo completo

    Ser parte de Unilever es comprometerte a transformar la vida de millones de personas, a través de nuestras marcas como Rexona, Dove, Axe, Hellmans, OMO, entre otras. Donde tu manera única de ver el mundo será el punto de partida para cambiarlo. Estamos convencidos que disfrutar es la manera de hacer las cosas, y eso sólo es posible siendo tú mismo. Ser...


  • Santiago, Metropolitana, Chile GP Strategies A tiempo completo

    About GP StrategiesGP Strategies Corporation is a leading provider of talent transformation solutions. Our award-winning learning and development services help organizations transform through their people, achieving meaningful change.With over 55 years of experience working across thousands of projects and initiatives globally, we've learned that successful...


  • Santiago de Chile Thermo Fisher Scientific A tiempo completo

    Are you ready to take your customer service skills to the next level? Thermo Fisher Scientific Inc. is looking for an exceptional Customer Experience Specialist to join our world-class team. As a global leader in scientific research and innovation, we are dedicated to enabling our customers to make the world healthier, cleaner, and safer. -...


  • Santiago de Chile Thermo Fisher Scientific A tiempo completo

    **Work Schedule** Other **Environmental Conditions** Office Are you ready to take your customer service skills to the next level? Thermo Fisher Scientific Inc. is looking for an exceptional Customer Experience Specialist to join our world-class team. As a global leader in scientific research and innovation, we are dedicated to enabling our customers to...

  • SAP C4C

    hace 4 semanas


    Santiago, Chile Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como SAP C4C (Customer Experience).Requisitos:Licenciatura o carrera culminada. Inglés Básico-Técnico.Más de 4 años de experiencia en SAP C4C (Customer Experience).Experiencia en implementación...


  • Santiago de Chile Racional A tiempo completo

    Racional es una App para invertir que busca democratizar las finanzas. Con sólo $5.000, puedes empezar a invertir en fondos y empresas que están en la bolsa —tanto de Chile como de Estados Unidos— a través de tu celular Estamos creciendo muy rápido: en Chile ya son más de **85 mil personas** invirtiendo con Racional y mes a mes vemos cada vez más...


  • Santiago de Chile Pluxee A tiempo completo

    Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as...


  • Santiago, Metropolitana, Chile GP Strategies A tiempo completo

    About the RoleWe are looking for a highly skilled Customer Experience Specialist to join our team at GP Strategies. As a key member of our team, you will be responsible for analyzing and optimizing the management of the after-sales area in terms of customer experience and customer satisfaction.Responsibilities:Implement and manage key tools for scheduling...

  • Cx Customer Experience

    hace 6 meses


    Santiago de Chile SoluNegocios A tiempo completo

    Reconocido Holding con más de 20 años de presencia en el mercado nacional se encuentra en búsqueda de un (a) Diseñador (a) grafico o carrera afín, para desempeñar el cargo Cx Customer Experience **Requisitos**: - Experiência 3 años en el cargo - Experiência Manejo herramientas de design thinking (construcción perfil de usuarios, viaje de usuario,...


  • Santiago, Metropolitana, Chile Frontapp A tiempo completo

    At Front, we're on a mission to revolutionize customer service. Our cutting-edge platform empowers businesses to deliver exceptional experiences across every communication channel.We're seeking a talented Product Designer to join our team in Santiago, Chile. As the first Product Designer in LATAM, you'll be instrumental in shaping the user experience of our...


  • Santiago, Metropolitana, Chile Sagan A tiempo completo

    Unlock a World of Career PossibilitiesSagan, an exclusive membership community for top executives and CEOs, is bridging the gap between global talent and US-based businesses. As a Global Customer Experience Representative, you will be at the forefront of connecting candidates from vibrant regions with leading American companies.About SaganWe connect global...


  • Santiago, Metropolitana, Chile Genesys A tiempo completo

    About the RoleWe are seeking a seasoned Senior Solution Consultant to join our Pre-Sales team at Genesys. As a key member of our organization, you will work closely with Sales Account Executives to develop new business opportunities across all Genesys product lines.ResponsibilitiesCollaborate with Sales teams to provide technical expertise and consulting...


  • Santiago, Metropolitana, Chile JayWay Travel Inc. A tiempo completo

    Job OverviewAt JayWay Travel Inc., we are seeking a highly skilled Customer Experience Coordinator to join our team. This is an exciting opportunity for the right candidate to work in a dynamic and rapidly growing boutique travel company.About UsJayWay Travel Inc. has been arranging unique travel experiences since 2006. We specialize in creating fully...


  • Santiago, Chile Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...