Customer Experience Manager
hace 3 días
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Employee Contract type:
Permanent Regular
Job Description:
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Your next challenge
Bringing Customer and Agent Experience to the next level
Add business context
What you’ll be doing:
Guarantees delivery of best in class Customer Experience
Manages strong supporting processes to continuously improve Agent's soft and hard skills
Improves Customer Journeys together with Marketing, Digital, IT
Monitors Customer Experience KPI’s Dashboard
You’re a match
Education Requirements:
Technical Competencies:
Expertise in Customer Journey mapping
Expertise in Feedback Management methodology
Digital and Artificial Intelligence awareness (chatbot, web platform,)
Ability to build and follow Customer Experience Dashboard
Strong knowledge of Customer Care supporting processes
Behavioral competencies:
Cultivates innovation: Creating new and better ways for the organisation to be successful
Customer focus: Building strong customer relationships and delivering customer-centric solutions
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Drives Results: Consistently achieves results, even under tough circumstances.
Work Experience Requirements:
Proven experience >3 years being part of building Customer Experience approach
Experience in service BtoB industry or possibly BtoC
First experience in a management role if possible
Languages:
Add language requirements
Competencies:
Communication (Competent)
Customer-Centric Mindset (Competent)
Customer Experience Management (Competent)
Data Analysis (Competent)
Leadership (Competent)
Multichannel Communication (Competent)
Pluxee Product and Market Knowledge (Competent)
Problem-Solving (Competent)
Process Improvement (Competent)
Strategic Thinking (Competent)
To get this challenge
Add list of interviewers.
- Video call or face to face with *Add the Name of the interviewer*
- Video call or face to face with *Add the Name of the interviewer*
- Video call or face to face with *Add the Name of the interviewer*
Your team
Add Manager's Name.
Your location
Indicate preferred location(s)
- ️ Happy at work
1) A meaningful job: Be the change Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter - a lot Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life
-
Customer Experience
hace 5 días
Santiago de Chile The Global Talent Co. A tiempo completo**Customer Experience & Digital Content Manager**: **Full-time (40-Hours Per Week), Remote** **About Us**: At** The Global Talent Co.,** we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing...
-
Customer Service
hace 2 semanas
Santiago de Chile HumanCentric A tiempo completoYou Will Be Responsible For_ - Providing high quality, customer-focused service by solving customer problems quickly and efficiently; - Engineer solutions by providing instruction and education to customers, Ordering replacement products, and processing refunds and exchanges; - Triaging and escalating customer needs and requests as needed; - Systematizing...
-
Customer Service Manager
hace 2 semanas
Santiago de Chile Udalenno A tiempo completoWe are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us. At this point...
-
Customer Experience
hace 5 días
Santiago de Chile Unilever A tiempo completoSer parte de Unilever es comprometerte a transformar la vida de millones de personas, a través de nuestras marcas como Rexona, Dove, Axe, Hellmans, OMO, entre otras. Donde tu manera única de ver el mundo será el punto de partida para cambiarlo. Estamos convencidos que disfrutar es la manera de hacer las cosas, y eso sólo es posible siendo tú mismo. Ser...
-
Customer Success Manager Chile
hace 2 semanas
Santiago de Chile Unilode A tiempo completo**About Unilode** **Position Overview** The Customer Success Manager focuses on customer performance, satisfaction, profitability, growth, and retention, by constantly seeking new ways to optimize performance and enhance the customer experience. The ideal Customer Success Manager will be social, analytical, engaging and be able to manage customer...
-
Cx Customer Experience
hace 7 días
Santiago de Chile SoluNegocios A tiempo completoReconocido Holding con más de 20 años de presencia en el mercado nacional se encuentra en búsqueda de un (a) Diseñador (a) grafico o carrera afín, para desempeñar el cargo Cx Customer Experience **Requisitos**: - Experiência 3 años en el cargo - Experiência Manejo herramientas de design thinking (construcción perfil de usuarios, viaje de usuario,...
-
Enablement Lead
hace 2 semanas
Santiago de Chile Oyster HR A tiempo completo**✨ One platform, a whole world of opportunity**: Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care...
-
Customer Success Manager
hace 3 días
Santiago de Chile Rockwell Automation A tiempo completoJob Description The Customer Success Manager is responsible for a portfolio of site-based or multisite-based accounts to ensure that their customers achieve intended business outcomes with Rockwell Automation’s subscription and services contracts. Responsible for ensuring effective technology and services adoption leading to high, on-time renewal rates...
-
Customer Experience Associate
hace 1 semana
Santiago de Chile Hire Horatio RD SRL A tiempo completoACERCA DE LA VACANTE Funciones del Puesto Position Summary: **Responsibilities**: Provide “above and beyond” customer service in all interactions with customers and think creatively about ways to optimize each customer’s experience. Troubleshoot customer questions, issues, or complaints quickly and efficiently. Master our internal management system...
-
Director of Customer Experience
hace 1 semana
Santiago de Chile Oyster HR A tiempo completo**✨ One platform, a whole world of opportunity**: Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care...
-
Web Customer Journey Manager
hace 1 semana
Chile Robert Half A tiempo completoJOB REQUISITION Web Customer Journey Manager LOCATION SAN RAMON We are seeking a customer journey mapping professional, who will be responsible for researching our customers’ journey across multiple channels and focusing on driving engagement on our website, identifying friction points, gaps and opportunities to improve user experience and drive online...
-
Customer Success Manager
hace 1 semana
Santiago de Chile Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Customer Success Manager
hace 1 semana
Santiago de Chile Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Customer Experience Analyst
hace 3 días
Santiago de Chile Infracommerce Latam A tiempo completo¡Continuamos a puro crecimiento! Estamos revolucionando el e-commerce en Latam! ¡Si tienes ganas de sumarte a esta gran familia, te contamos que estamos buscando a un/una Customer Experience Analyst para sumarse al equipo de Chile! ¿Qué desafíos te esperan? Apoyar y dar soporte a todas las las actividades de CX relacionadas a la operación, generando...
-
Chile Customer Experience Analyst
hace 2 días
Santiago, Metropolitana, Chile Lorien Engineering Solutions A tiempo completoJob DescriptionWe are seeking a Customer Experience Analyst to join our team in Santiago de Chile. The successful candidate will have a strong background in customer experience and analytics, with excellent communication and interpersonal skills.Main AccountabilitiesConduct customer satisfaction surveys and analyze results to identify areas for...
-
Customer Escalation Manager
hace 2 semanas
Santiago de Chile Oyster HR A tiempo completo**✨ One platform, a whole world of opportunity**: Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care...
-
Senior Customer Success Manager
hace 4 semanas
Santiago de Chile ServiceRocket A tiempo completoLooking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being. With offices around the world, ServiceRocket’s five-star products and services help tech giants like Salesforce, Workplace from Meta, Digital.ai and Atlassian...
-
Customer Success Manager
hace 1 semana
Santiago de Chile Carrot Fertility A tiempo completo**About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...
-
Customer Experience Strategist
hace 2 días
Santiago, Chile Chevron A tiempo completoWe are growing our Customer Experience team! We drive business results by focusing on & meeting the evolving needs of both the end use consumers of our products and the business partners who sell our products. We create great experiences that build connections. We build strong connections that create loyalty. This loyalty drives business results for our...
-
Customer Experience Optimization Specialist
hace 3 días
Santiago, Metropolitana, Chile Lorien Engineering Solutions A tiempo completoAbout Lorien Engineering SolutionsLorien Engineering Solutions is a leading talent transformation provider, delivering award-winning learning and development solutions globally. Our innovative consulting, learning services, and talent technology solutions help organizations transform through their people and achieve meaningful change.We are seeking a dynamic...