Customer Service
hace 3 días
You Will Be Responsible For_
- Providing high quality, customer-focused service by solving customer problems quickly and efficiently;
- Engineer solutions by providing instruction and education to customers, Ordering replacement products, and processing refunds and exchanges;
- Triaging and escalating customer needs and requests as needed;
- Systematizing customer service processes to make your job easier;
- Helping with product catalog optimization by surfacing product listing updates based on customer feedback;
- Contributing broadly as the voice of the customer inside the company.
- Desired Qualifications_
- 2-5 years of experience in customer experience or support, consumer goods preferred;
- Passion for customer success, consultancy, and excellent customer service;
- English language fluency and mastery;
- Exceptional written and verbal communication skills;
- Excellent problem-solving capability and attention to detail;
- The ability to deal with, and thrive on, industry and customer challenges on a daily basis;
- Positive and empathetic attitude. You genuinely love to interact with people;
- Experience using customer service tools and building automated response templates such as HelpScout (preferred), Zendesk, Freshdesk, HubSpot or other support software;
- Mechanical aptitude. You must have an aptitude for understanding how mechanical things work and connect. For example, you enjoy assembling IKEA furniture. Many of our products have simple directions but come with compatibility requirements;
- A genuine interest in creating better workspaces for yourself and others.
Had you been with us last month, you would have....
- Made many amazing customer experiences by resolving issues and providing information and recommendations;
- Created response templates for specific common inquiry types;
- Ordered product replacements for damaged items and followed up with customers upon receipt;
- Funneled new sales and marketing opportunities to the appropriate internal departments;
- Assisted with catalog updates by translating customer concerns into actionable product listing updates.
- If you work with us, within the next two years it’s likely that you’ll..._
- Streamline customer interactions by creating memorable experiences further growing the brand and creating lifetime customers;
- Establish a consistent voice of the brand while effectively acting as the voice of HumanCentric in daily communications with customers, vendors, and partners;
- Systematize a personalized customer service and experience process to significantly reduce the time required for resolution;
- Provide input on products and product listings based on the customers perspective that reduces return rates and increases customer satisfaction. Learn skills for operating an Amazon seller account.
- Qualities that will make you a good fit for HumanCentric_
- Independence and Efficiency. You get things done faster than your peers, and are always improving your execution. You have the right information at your fingertips because you planned in advance. You can independently manage a huge backlog by identifying actions from high-level objectives and prioritizing intelligently. You follow through on all your commitments, on time;
- Humility. If it’s part of running and building the business, nothing is outside your job description. And that’s something you value and appreciate;
- Respect. We treat customers, vendors, and each other with tremendous respect and sincere appreciation. They are people first, and business partners second;
- Balanced Intensity. You approach your work with intensity, but you're an easy person to be around;
- Clear Communication. Clear, concise, and professional written and verbal communication skills.
**Salary**: $1,867,992,000 - $2,801,988,000 per year
COVID-19 considerations:
Yes
-
Customer Service Representative-2
hace 7 meses
Santiago de Chile Alcon A tiempo completoGeneral Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: -Call center-based customer support in response to a high volume...
-
Customer Service Admin
hace 3 meses
Santiago de Chile UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Representative
hace 6 meses
Santiago de Chile Endless Cafe A tiempo completo**This is a long term position** **Overview** We are currently seeking a highly motivated and customer oriented individual to join our team as a Customer Service Representative army Surplus store offering military gears and apparel in Canada, USA and Dubai. In this role, you will be the main point of contact for our customers, ensuring their inquiries and...
-
Customer Service Representative
hace 4 meses
Santiago de Chile LBC Mortgage A tiempo completo**About Us**: We are a dynamic and customer-focused insurance company committed to providing top-notch service to our clients. Our mission is to ensure our clients feel supported and informed every step of the way. We value dedication, professionalism, and a passion for helping others. **Key Responsibilities**: - Provide accurate information about our...
-
Especialista Procesos Customer Service
hace 7 meses
Santiago de Chile CCU A tiempo completoJornada Completa Especialista Región Metropolitana de Santiago Las Condes ¡En CCU nos apasiona crear experiências para compartir juntos un mejor vivir! Buscamos un/a **Ingeniero/a Civil** para desempeñarse como **Especialista de Procesos - Customer Service **y unirse al** Proyecto Enlace**. El propósito del cargo se centra en proponer y...
-
Customer Service Field Engineer
hace 6 meses
Santiago de Chile Philips A tiempo completo**Job Title**: Customer Service Field Engineer **FIELD SERVICE ENGiNEER - CHILE** Field Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive...
-
Customer Service Representative
hace 6 meses
Santiago de Chile Sofvio A tiempo completoWe are looking for hundreds of **Customer Service Representatives**! Compensation**:USD3 - 5/hourly.** + Overtime pay (1.5x pay rate) + Holiday pay (up to 2x pay rate) Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, and Uruguay...
-
Customer Service
hace 3 días
Santiago de Chile AlbaNetwork Ingeniería S.A. A tiempo completoNos encontramos en la Búsqueda de un Customer Service, para nuestras oficinas ubicadas en la Ciudad de Santiago, que tenga formación como ingeniero en informática, Comercial, Técnico Superior en Informática o equivalente, debe tener habilidades tales como alto excelente nível de relaciones interpersonales, capacidad de priorizar y concentración, saber...
-
Customer Service Representative
hace 4 días
Santiago de Chile SERVIAP A tiempo completoNos encontramos en búsqueda de **CUSTOMER SERVICE** **Ubicación de la vacante**:100% remoto **Resumen del puesto**: Los Representantes de Servicio al Cliente son responsables de proporcionar apoyo a los clientes por teléfono y correo electrónico. Será responsable de ayudar a los clientes existentes y potenciales determinando su necesidad de apoyo y...
-
Customer Service Engineer
hace 3 días
Santiago de Chile Vestas A tiempo completo**Customer Service>Customer Support Management LATAM South** Service Department Latam South **Responsibilities** - To secure high quality customer relationship, leading to increase customer satisfaction and renewal of service contracts. - To work together and communicate effectively with all departments to maintain a good level of interaction within the...
-
Sr Customer Service Manager
hace 6 días
Santiago de Chile Ecolab A tiempo completoJob Characteristics: - Manages multiple countries or divisions/sales groups of Global Customer Service. - Responsible for managing six or more processes with knowledge of two systems. - Ensures that customers receive the best sales service possible. - Oversees and directs customer service operations to ensure that customer claims and complaints are handled...
-
Customer Service Sr. Representative
hace 6 meses
Santiago de Chile International Flavors & Fragrances A tiempo completoWe are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At the heart of our success is investing in talent and valuing the diversity of our people. To drive breakthrough innovation and top performance, we aim to develop and engage employees through effective...
-
Customer Service
hace 7 meses
Santiago de Chile Calper A tiempo completo¡Somos Calper! Empresa con experiência en el rubro de calzado y vestuario profesional. Nos encontramos en búsqueda de un Customer Service para nuestra Casa Matriz, ubicada en Santiago Centro. **Requisitos**: 1.Contar con al menos 2 años de experiência en cargos similares. 2.Contar con estudios relacionados con área de comunicaciones, atención al...
-
Team Leader de Customer Service Embarcador
hace 6 meses
Santiago de Chile SCHGroup: Hunting & Solutions A tiempo completo**Descripción del puesto**: Team Leader de Customer Service Embarcador - Reemplazo En nuestra empresa, estamos en la búsqueda de un Team Leader de Customer Service con experiência en el área de Embarcador para desempeñarse en nuestras instalaciones en Santiago, Región Metropolitana, Chile. Esta posición requiere un profesional Senior que cuente con...
-
Associate Representative
hace 2 meses
Santiago de Chile Wesco A tiempo completo**Responsibilities**: - Interacts with customers by phone or in person to provide information and to ensure best service possible. - Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail. - Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. - Receives...
-
Customer Service Manager
hace 4 días
Santiago de Chile Supply Chain Hunting & Hunters Partners A tiempo completoDESCRIPCIÓN DEL PUESTO busca incorporar en su equipo de Supply Chain a su Customer Service manager quien tendrá como principal responsabilidad coordinar, apoyar y velar por la permanente mejora continua de los procesos, así como también por el manejo de relaciones comerciales tanto con los clientes externos como los internos.Velando por: Manejo del "día...
-
Customer Service Representative
hace 3 días
Santiago de Chile Donaldson A tiempo completoDonaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place...
-
Virtual Customer Service Representative
hace 7 meses
Santiago de Chile Laser Vascular Center A tiempo completo**Laser Vascular Center** is seeking virtual customer service representatives to join our medical call center. Main duties include answering patient questions, setting up appointments, verifying insurances, and handling high call volumes. The starting pay for this position is between $400-$700 a month depending on experience. There is opportunity for raises...
-
Customer Service
hace 4 días
Santiago, Chile Empresa Consultora A tiempo completoCUSTOMER SERVICE LUNES A VIERNES 08:30 a 18:30 En nuestra Consultora de RRHH estamos buscando un CUSTOMER SERVICE para una importante empresa dedicada el servicio técnico y distribución de productos tecnológicos se encuentra en la comuna de PUDAHUEL, sector LOBOZA Técnico nível superior en administración o carrera afín. - Experiência 2 años...
-
Customer Service
hace 7 meses
Santiago, Chile Ulog Soluciones Logísticas Integrales A tiempo completoCustomer Service (Antofagasta) Publicada hace 2 días por Ulog Soluciones Logísticas Integrales 1 Vacante Finaliza en 28 días Sé uno de los primeros Sé uno de los primeros Jornada Completa Operario Región Antofagasta Antofagasta Ultramar Agencia Marítima se encuentra en búsqueda de Profesional del rubro del comercio exterior para desempeñarse como...
