L1 / L2 Technical Support Consultant (Chile)

hace 2 semanas


Santiago de Chile SupportYourApp A tiempo completo

**Passionate about the world of tech?**

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as an L1 / L2 Technical Support Consultant at a cutting-edge platform that offers blazing-fast integration of a robust user infrastructure, ensuring that businesses can deliver exceptional user experiences while focusing on growth and innovation. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

**What you will do**:

- Always be up-to-date with the cutting-edge technology
- Debug customer’s complex integrations and suggest solutions accordingly
- Work with different frontend and backend frameworks
- Analyze logs and narrow down issues
- Promote technical education among customers
- Be a go-to person on product's technical aspects
- Be the voice of the customer on every technical aspect

**What you need to succeed in this role**:

- Excellent English skills (at least C1 for both spoken and written)
- Previous experience in customer or technical support
- Proficiency with SDKs
- Familiarity with JavaScript frameworks
- Some understanding of backend frameworks
- Basic proficiency in SQL (knowledge of SQL is advantageous)
- Basic knowledge of HTML
- Experience with Postman Agent, including an understanding of the "Request & Response" cycle and response status codes
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

**Will be a great plus**:

- Familiarity with Yarn and npm
- Experience with Git and GitHub
- Knowledge of Single Sign-On (SSO) systems, e.g., Okta, and Azure AD
- Ability to navigate Developer's tools in Chrome, including Console, Network, and Application Storage tabs

**Benefits and Perks**:

- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development

**Who we are**:
SupportYourApp is a Support-as-a-Service international company that provides BPO services for IT companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and **send your CV in English**, pointing out your outstanding skills

**DISCLAIMER



  • Santiago de Chile Prodapt A tiempo completo

    **Overview**: L2 Application Support Analyst **Responsibilities**: **Requirements**: Salesforce CRM; Telecom Support; Application Production Support; Data Structures


  • Santiago de Chile Murex A tiempo completo

    Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and...


  • Santiago de Chile SupportYourApp A tiempo completo

    **Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as **Technical Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...


  • Santiago de Chile STEFANINI LATAM A tiempo completo

    ¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. **Responsabilidades y atribuciones** ¡Seguro no te quieres quedar fuera! **¡On-Site Technical Support L1!** ¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus...

  • UKG Support Consultant

    hace 2 semanas


    Santiago, Chile PS GRUPO HUNTING A tiempo completo

    UKG Support Consultant - Chile ¡Únete a PS Grupo Hunting!Buscamos un UKG Support Consultant en Chile para garantizar la satisfacción de nuestros clientes mediante soporte técnico especializado. Responsabilidades: Configurar e integrar soluciones UKG personalizadas. Resolver incidencias técnicas de manera efectiva. Diseñar reportes...


  • Santiago de Chile Orange Business Services A tiempo completo

    **About the role**: Your main tasks in devops and engineering team will be: - Ensure the deployment, installation and commissioning phase of our digital TV products, - Manage the integration phase of our OTT/IPTV software solutions in the operator environment, - Work with the customer on the solution implementation - Provide technical support to VO...


  • Santiago de Chile Hewlett Packard Enterprise A tiempo completo

    Technical Consultant Senior This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Hewlett Packard Enterpris**e advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Our new...


  • Santiago de Chile Garmin International, Inc. A tiempo completo

    Overview: We are seeking a full-time **Technical Support Specialist 1 **for our office in **Santiago de Chile, Chile**. In this role, you will be responsible for providing first level support to end users and responding to their needs and/or alerts through basic troubleshooting, resolution or escalation steps. **Responsibilities**: **Essential...


  • Santiago de Chile Garmin A tiempo completo

    We are seeking a full-time **Technical Support Specialist 1 **for our office in Santiago de Chile. In this role, you will be responsible for providing first level support to end users and responding to their needs and/or alerts through basic troubleshooting, resolution or escalation steps. **Essential Functions**: - Act as a liaison between advanced...


  • Santiago, Metropolitana, Chile Caterpillar Financial Services Corporation A tiempo completo

    We are seeking a skilled Electric Power Product Support Operations Consultant to join our team in South America.This role will involve working closely with dealers to minimize the commercial impact of customer complaints related to products, applications, and maintenance requirements.Main Responsibilities:Develop dealer technical capabilities in servicing...


  • Santiago de Chile Get More Students A tiempo completo

    **Must be fluent in English to be considered for the position (Oral & Written)**_ **Position**: Tech Support Engineer **Job Type**: Full-Time | Fully Remote **Role** As a Tech Support Engineer, your primary responsibility is to provide exceptional technical support to our clients. You will be responsible for investigating and resolving technical issues...

  • Field Technical Support

    hace 4 semanas


    Santiago de Chile Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery...

  • Field Technical Support

    hace 4 semanas


    Santiago de Chile DXC Technology A tiempo completo

    **Key Responsibilities**: - Provide basic technical support in infrastructure services, assisting with routine tasks. - Participate in infrastructure projects and tasks to gain hands-on experience and knowledge. - Support basic monitoring and routine troubleshooting of infrastructure systems. - Work with team members to address infrastructure-related needs...

  • IT Support Consultant

    hace 4 semanas


    Santiago de Chile MineSense Technologies A tiempo completo

    **Responsibilities**: - Support the setup of all IT equipment, laptops and network requirements for the Santiago office. - Ensure the timely logging, tracking, escalation, and resolution of end-user support requests. - Investigate nature of problems (such as hardware device and software issues); evaluate, recommend and implement solutions based on...

  • Technical Support Lead

    hace 4 semanas


    Santiago de Chile ABB A tiempo completo

    **Technical Support Lead**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This position...


  • Santiago de Chile Oracle A tiempo completo

    Principal Sales Consultant-220005BU **Applicants are required to read, write, and speak the following languages**: English, Spanish **Detailed Description and Job Requirements** As a Principal Sales Consultant you will be responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and...


  • Santiago de Chile Orange Business A tiempo completo

    **About the role**: **The following position is offered via our affiliate Viacess-Orca. Viacess-Orca is a subsidary of Orange.** **About Viaccess-Orca** Viaccess-Orca is a leading global solutions provider of OTT and TV platforms, content protection, and advanced data solutions for a personalized TV experience. Viaccess-Orca is part of the Orange Group...


  • Santiago de Chile Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...

  • Technical Support Analyst

    hace 2 semanas


    Santiago de Chile Clarivate A tiempo completo

    We are looking for an entry level **Technical Support Analyst** to join our global **Customer Care** team. This is an amazing opportunity to learn more about our products within Academia & Government. In this role, you would analyze and resolve complex software-related issues. The inner team consists of 9 people and is reporting to the Manager of Customer...


  • Santiago, Chile Philips A tiempo completo

    Radiology Informatics Technical Consultant - Candidate Bank Job Title Radiology Informatics Technical Consultant - Candidate Bank Job Description As a Technical Consultant, you will be responsible for implementing and optimizing healthcare IT solutions, specifically radiology systems. You will need to have experience in this field, including...