Technical Support Engineer

hace 3 semanas


Santiago de Chile Openpath Security Inc. A tiempo completo

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

Motorola Solutions Chile

**Job Description**:
We are seeking a strong graduate or someone interested in technical support engineer role with a passion for technology and flawless analytical and communication skills.

The position is a highly varied role focusing on the resolution of customer issues in a timely manner. The role is mainly office based; however travel to customer sites may be required in order to resolve those issues that cannot be resolved remotely.

The role is one of second/third line support with a primary interface to the field support teams (either Motorola Solutions or customer) on one side and development engineering on the other.

ou will be a team player and possess strong communication skills. You must also be flexible and adaptable, as well as be able to use your initiative to present and communicate ideas confidently. It is important you have excellent analytical thinking and problem solving skills as you will be expected to do your own research and investigation.
- Develop a high level of understanding of Motorola Solutions TETRA and LTE products and architecture to be able to support external and internal customers in the resolution of technical issues.
- Liaise between the engineering departments and external as well as internal customers coherently in written and spoken English and German.
- Take ownership of customers’ issues and ensure that customers’ expectations are met
- Follow Customer Issue Resolution processes.
- From time to time, visit customer sites across the Chile region in order to resolve those issues that cannot be resolved remotely.
- Use Motorola Solutions owned TETRA and LTE systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future software updates.
- Participate in System Upgrades on customer premises
- Review existing tools and approaches and make recommendations on improvements or new functionality. Review and recommend improvements to procedures
- Stay current on new and emerging technologies

Basic Requirements
- Fluent English both written and spoken
- Ability to understand complex systems architecture
- Strong analytical and problem solving skills
- Excellent communication skills
- Attention to detail
- Diligent
- Ability to adapt quickly
- Background in IT systems
- Desirable:

- Experience in a technical customer facing environment is a distinct advantage
- Knowledge of ITIL is an asset
- Technical skills (understanding of one or more of the following):

- Linux, UNIX, Windows operating systems
- Virtualization
- Hardware troubleshooting
- Basic Networking skills
- Basic Radio Telecommunications systems knowledge
- Database administration
- Network Security

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes



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