Technical Support Engineer
hace 3 semanas
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
Motorola Solutions Chile
**Job Description**:
We are seeking a strong graduate or someone interested in technical support engineer role with a passion for technology and flawless analytical and communication skills.
The position is a highly varied role focusing on the resolution of customer issues in a timely manner. The role is mainly office based; however travel to customer sites may be required in order to resolve those issues that cannot be resolved remotely.
The role is one of second/third line support with a primary interface to the field support teams (either Motorola Solutions or customer) on one side and development engineering on the other.
ou will be a team player and possess strong communication skills. You must also be flexible and adaptable, as well as be able to use your initiative to present and communicate ideas confidently. It is important you have excellent analytical thinking and problem solving skills as you will be expected to do your own research and investigation.
- Develop a high level of understanding of Motorola Solutions TETRA and LTE products and architecture to be able to support external and internal customers in the resolution of technical issues.
- Liaise between the engineering departments and external as well as internal customers coherently in written and spoken English and German.
- Take ownership of customers’ issues and ensure that customers’ expectations are met
- Follow Customer Issue Resolution processes.
- From time to time, visit customer sites across the Chile region in order to resolve those issues that cannot be resolved remotely.
- Use Motorola Solutions owned TETRA and LTE systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future software updates.
- Participate in System Upgrades on customer premises
- Review existing tools and approaches and make recommendations on improvements or new functionality. Review and recommend improvements to procedures
- Stay current on new and emerging technologies
Basic Requirements
- Fluent English both written and spoken
- Ability to understand complex systems architecture
- Strong analytical and problem solving skills
- Excellent communication skills
- Attention to detail
- Diligent
- Ability to adapt quickly
- Background in IT systems
- Desirable:
- Experience in a technical customer facing environment is a distinct advantage
- Knowledge of ITIL is an asset
- Technical skills (understanding of one or more of the following):
- Linux, UNIX, Windows operating systems
- Virtualization
- Hardware troubleshooting
- Basic Networking skills
- Basic Radio Telecommunications systems knowledge
- Database administration
- Network Security
Travel Requirements
10-25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
-
Technical Support Engineer
hace 2 semanas
Santiago de Chile Get More Students A tiempo completo**Must be fluent in English to be considered for the position (Oral & Written)**_ **Position**: Tech Support Engineer **Job Type**: Full-Time | Fully Remote **Role** As a Tech Support Engineer, your primary responsibility is to provide exceptional technical support to our clients. You will be responsible for investigating and resolving technical issues...
-
Technical Support Engineer
hace 5 meses
Santiago de Chile CGS A tiempo completoPosition Description: The ideal Directories Technical Support Engineer is an articulate and seasoned technical specialist who understands and can appreciate the challenges organizations face in implementing and integrating cloud technologies into complex IT environments across heterogeneous operating environments. You have technical depth and...
-
Technical Support Engineer
hace 3 semanas
Santiago de Chile PagerDuty A tiempo completo**We are **interviewing** and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn't location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work...
-
Technical Support Specialist
hace 6 días
Santiago de Chile InterSystems A tiempo completo**Responsibilities** - Provide immediate response to customer inquiries in accordance with service standards. - Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of InterSystems'-based products. - Provide technical support for troubleshooting and performance analysis. -...
-
IT Technical Support Engineer
hace 7 meses
Santiago de Chile NTT Ltd. A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Technical Analyst 1-support
hace 2 semanas
Santiago de Chile Oracle A tiempo completoTechnical Analyst 1-Support-22000B9Y **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** **Roles & Responsibilities**: - This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle to ensure successful and most...
-
Technical Support Engineer
hace 7 meses
Chile Chico Simon Data A tiempo completo**About Us**: Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We're scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they...
-
Technical Support Engineer
hace 5 días
Santiago, Chile F. Hoffmann-La Roche AG A tiempo completoTechnical Support Engineer page is loaded Technical Support Engineer Apply locations RM- Region Metropolitana de Santiago time type Full time posted on Posted 3 Days Ago job requisition id 202501-100392 Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an...
-
IT Technical Support Engineer
hace 6 días
Santiago de Chile NTT Ltd A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Field Technical Support
hace 7 meses
Santiago de Chile Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery...
-
IT Support Engineer
hace 2 semanas
Santiago de Chile Oracle A tiempo completoIT Support Engineer -220005HZ **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** Oracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, help customers solve technical issues usually by remote diagnosis on the phone or via...
-
Sr. Engineer, Technical Support
hace 3 semanas
Santiago, Chile Metso Corporation A tiempo completoMetso cree que la diversidad y la igualdad de oportunidades son factores clave para fortalecer la innovación y la colaboración. Damos la bienvenida a todas las personas que se interesen a postular y nos comprometemos a crear un entorno de trabajo inclusivo. Nuestros criterios de selección se basan únicamente en las competencias y habilidades...
-
Senior Support
hace 3 semanas
Santiago de Chile Canonical - Jobs A tiempo completoThis is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure. The main functions of this position are to: - Be the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache. - Provide advice on deployed...
-
Technical Support Specialist
hace 7 meses
Santiago de Chile Skilled Wound Care A tiempo completo**Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...
-
Technical Support Lead
hace 3 semanas
Santiago de Chile ABB A tiempo completo**Technical Support Lead**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This position...
-
Technical Support L3/ Manufacturing
hace 4 meses
Santiago de Chile GSB Solutions A tiempo completoImportant company requires: **Technical Support L3**. **General Activities** - **On-site IT support**: - Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.) - Technical support for networks and servers. - **IMAC and Break-Fix Support**: - Installation of devices...
-
Technical Professional Engineer Ii
hace 2 semanas
Santiago de Chile Wood Plc A tiempo completoDescripción general / **Responsabilidades**: Intermediate Process Engineer is responsible for: - Working under supervision of a Process Leader and assisting in developing working plans and providing support on specific portions of larger tasks assignments. - Developing and describing process design criteria and specifications for a copper concentrator. -...
-
Account Support Manager Engineer
hace 2 semanas
Santiago de Chile Hewlett Packard Enterprise A tiempo completoAccount Support Manager Engineer This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ Responsibilities: _** - Integrate technical knowledge and business understanding to create solutions for customers. - Resolve most technical incidents independently within your technical area. Work with team...
-
Senior Support
hace 7 días
Santiago de Chile Canonical - Jobs A tiempo completoThis is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure. The main functions of this position are to: - Be the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache. - Provide advice on deployed...
-
Premium Account Technical Support Specialist
hace 1 semana
Santiago, Chile Nuvei A tiempo completoPremium Account Technical Support Specialist Nuvei Santiago, Santiago Metropolitan Region, Chile The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. Meet Nuvei , the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular,...