Technical Support

hace 7 meses


Santiago, Chile Lenovo A tiempo completo

Description and Requirements

Job Description : Support Latin America´s Field Service agents with technical escalations to solve critical matters from customers. Coordinate tech support focals for their support in each of their countries. Participate in Quality team interlocks. Make use of key trainings to deploy with technicians & agents together with Training focal. Critical case follow-up and progress communication. Evaluate and negotiate with customers/channels Action Plans. Problem replication and solution determination. Tip publishing and knowledge sharing to technical leaders. Constant communication with teams in North America. Requirements : Experience on Tech Industry. Technical experience (PC desirable). Advanced English level. Microsoft Excel and PowerPoint - intermediate level, advanced would be a plus. Systems Engineering Degree or related fields.

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