Desktop Support Technician L1 CL
hace 3 semanas
Join our dynamic team in Santiago, Chile
About the Role:
We are seeking a skilled Desktop Support Technician L1 to join our team in Santiago, Chile. As a Desktop Support Technician L1, you will play a crucial role in providing first-line technical support to our end-users. Your responsibilities will include troubleshooting hardware and software issues, resolving technical problems, and ensuring smooth IT operations.
Key Responsibilities:
- Hardware Troubleshooting: Diagnose and resolve hardware issues, such as computer malfunctions, printer errors, and network connectivity problems.
- Software Support: Assist users with software installation, configuration, and troubleshooting.
- Incident Resolution: Respond to and resolve user incidents in a timely and efficient manner.
- Remote Support: Provide remote technical assistance to users.
- Inventory Management: Maintain accurate records of IT assets.
- User Onboarding: Set up new user accounts and provide initial technical training.
Required Skills and Qualifications:
- Primary Language: Spanish
- Technical Skills: Proficiency in Windows operating systems (Windows 10, Windows 11)
- Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience with remote support tools (e.g., TeamViewer, Remote Desktop)
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory
- 3+ years of experience in a desktop support role
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with cutting-edge technologies
- A dynamic and collaborative work environment
If you are a passionate and dedicated Desktop Support Technician L1, we encourage you to apply.
Let's build the future of technology together
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