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Customer Specialist

hace 2 meses

Santiago, Chile Buscojobs Chile A tiempo completo

Michael Page is looking for a Customer Specialist for a multinational financial services company.

Position Summary: The profile should be responsible for contacting customer service clients for large accounts, managing modifications, invoicing, and maintaining accurate payment history records.

Main Responsibilities:

  • Perform key account collections and lead customer service activities such as modifications and invoicing.
  • Maintain detailed and accurate records of customer payment history and account status.
  • Be the first point of routine contact for customers, through calls, to obtain payment for goods or services.
  • Identify calls requiring special attention or personalized responses and escalate them appropriately.
  • Utilize computerized systems for tracking, information gathering, and problem resolution.

Position Requirements:

Skills:

  • Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed expectations and provide excellent service, both directly and indirectly.
  • Conflict Management: Ability to anticipate, recognize and effectively manage conflict at the individual or group level.
  • Effective Communication: Ability to transmit, receive and correctly interpret ideas, information, and needs through appropriate communication behaviors.
  • Negotiation: Knowledge of successful negotiation techniques; ability to negotiate constructively with suppliers and external customers.
  • Customer Interaction: Mastery of customer communication principles; ability to use interaction tools and techniques.
  • Customer Support Policies: Knowledge of the organization's customer support policies, standards, and procedures; ability to guide customers in all interactions with the company.
  • Customer Support Function Specific: Ability to assist customers with a specific type of support, using specialized tools and methods.
  • Problem Management: Knowledge of the problem management process; ability to follow this process and bring reported problems to a successful resolution.

Education and Experience:

  • Bachelor's degree in Finance or Business Administration, preferred.
  • Experience in the construction and financial industry.
  • Banking experience.
  • Advanced English proficiency.

Benefits commensurate with a leading multinational company in its industry.

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