Sales Operations Analyst

hace 1 mes

Santiago, Chile PagerDuty A tiempo completo

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

PagerDuty seeks a Sales Operations Analyst to join our diverse, customer-focused team As a Sales Operations Analyst, you will work with the sales operations team to identify and explore opportunities for sales process improvements, help drive enablement efforts, and provide deal support to our global sales teams by assisting with manual order forms, troubleshooting issues, system updates, and reporting. This is an exciting opportunity to drive special projects in data quality assurance across crucial areas of our sales team. The ideal candidate will bring practical, clear, concise verbal and written communication skills, effectively multitask, and prioritize in a dynamic environment.

KEY RESPONSIBILITIES

  • To quickly become an expert and provide global front-line support for sales systems and data, especially in Salesforce.com.
  • Intake, triage, and completion of Sales Operations SFDC Case queue. This includes offering process improvements and documenting various case scenarios.
  • Develop relationships with our global sales teams to become a trusted SME on specific tools and processes.
  • Support finance in regular revenue reconciliation efforts.
  • Ability to build and run complex reports and dashboards in SFDC and provide analysis.
  • Recommend to management and team on ways to improve and scale existing processes.
  • Proactively communicates work priorities and status updates to management and team.
  • Effective customer service and communication skills within their internal team, as well as capable communication skills, are shown with cross-functional teams.
  • Perform project work as needed.

BASIC QUALIFICATIONS

  • BS/BA Degree or three years of corporate experience.
  • Proficiency in Google Sheets/Excel.
  • Experience with Salesforce.com and a ticket management system (SFDC Cases, Jira, etc.).
  • Experience with quote-to-cash process, quoting tools (like CPQ).
  • 2 to 5 years of experience.
  • Excellent English speaking, communication, and writing skills.

PREFERRED QUALIFICATIONS

  • Practical, clear, and concise verbal and written communication skills.
  • Ability to effectively multitask and prioritize in a dynamic environment.
  • Attention to detail, follow through, and strong analytical thinking.
  • High level of integrity & dependability with a strong sense of urgency.
  • Demonstrates Sales Empathy.
  • Ability to operate in a hyper-growth environment with moderate supervision.
  • Experience working for a SaaS company is highly preferred.
  • Experience with AWS Marketplace is preferred but not required.

Hybrid working system, Location Santiago.

Availability to work 2 days a week in Pacific Time (PT) schedule:

  • Fall Winter 3 hours apart.
  • Spring-Summer 5 hours difference.

Not sure if you qualify?

Apply anyway We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. Learn more, including country-specific offerings, on our benefits site .

  • Competitive salary.
  • Comprehensive benefits package from day one.
  • Flexible work arrangements.
  • Generous paid vacation time.
  • Paid holidays and sick leave.
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO.
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent.
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge.
  • Paid volunteer time off - 20 hours per year.
  • Company-wide hack weeks.
  • Mental wellness programs.
  • Eligibility may vary by role, region, and tenure.

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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