Senior Business Operations Analyst

hace 1 semana


Santiago, Metropolitana, Chile PagerDuty A tiempo completo

PagerDuty is a global leader in digital operations management. Our Operations Cloud revolutionizes how critical work gets done, empowering teams to drive business forward.

We're seeking a Sales Operations Analyst to join our diverse, customer-focused team. As a key member of the sales operations team, you will identify opportunities for sales process improvements, drive enablement efforts, and provide deal support to our global sales teams.

Key Responsibilities:

  • Become an expert in sales systems and data, with a focus on Salesforce.com.
  • Manage the Sales Operations SFDC Case queue, offering process improvements and documenting various case scenarios.
  • Develop relationships with global sales teams to become a trusted SME on specific tools and processes.
  • Support finance in regular revenue reconciliation efforts.
  • Build and run complex reports and dashboards in SFDC, providing analysis and insights.
  • Recommend process improvements and scaling strategies to management and the team.
  • Communicate work priorities and status updates to management and the team.
  • Provide effective customer service and communication skills within the team and across functions.
  • Perform project work as needed.

Requirements:

  • BS/BA Degree or three years of corporate experience.
  • Proficiency in Google Sheets/Excel.
  • Experience with Salesforce.com and a ticket management system (SFDC Cases, Jira, etc.).
  • Experience with quote-to-cash process, quoting tools (like CPQ).
  • 2-5 years of experience.
  • Excellent English speaking, communication, and writing skills.

Preferred Qualifications:

  • Practical, clear, and concise verbal and written communication skills.
  • Ability to effectively multitask and prioritize in a dynamic environment.
  • Attention to detail, follow-through, and strong analytical thinking.
  • High level of integrity & dependability with a strong sense of urgency.
  • Demonstrates Sales Empathy.
  • Ability to operate in a hyper-growth environment with moderate supervision.
  • Experience working for a SaaS company is highly preferred.
  • Experience with AWS Marketplace is preferred but not required.

Benefits:

  • Competitive salary: $80,000 - $110,000 per year.
  • Comprehensive benefits package from day one.
  • Flexible work arrangements.
  • Generous paid vacation time.
  • Paid holidays and sick leave.
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO.
  • Company equity.
  • ESPP (Employee Stock Purchase Program).
  • Retirement or pension plan.
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent.
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty takes a much-needed break.
  • Paid volunteer time off - 20 hours per year.
  • Company-wide hack weeks.
  • Mental wellness programs.

About Us:

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.



  • Santiago, Metropolitana, Chile Pager A tiempo completo

    PagerDuty empowers teams to deliver business results through our Operations Cloud.We're seeking a Sales Operations Business Analyst to join our team. As a key member, you'll work with sales operations to identify opportunities for process improvements, drive enablement efforts, and provide deal support to global sales teams.This role offers the chance to...


  • Santiago, Metropolitana, Chile Sumup A tiempo completo

    We're seeking a Senior Business Analyst to drive automation and improve customer experience in the Fintech industry. As part of our Support Team, you'll play a key role in optimizing merchant servicing and implementing tools to enhance agent productivity.Key Responsibilities:Analyze support touchpoints and lead performance monitoring and improvement of tools...


  • Santiago, Metropolitana, Chile SAP A tiempo completo

    Job OverviewSAP is seeking a talented Operations Business Development Specialist to join our Global Revenue Operations team. This role is an exciting opportunity for a recent graduate with a passion for sales operations and business development.Job DescriptionThe Operations Business Development Specialist will be responsible for optimizing productivity and...


  • Santiago, Metropolitana, Chile Stryker Chile LTDA A tiempo completo

    Job Summary:Stryker Chile LTDA seeks a results-driven Operations Senior Manager to lead the company's operations performance in Chile. This role is responsible for providing strategic direction, driving customer satisfaction, and optimizing supply chain processes.Oversee logistics, kitting, and customer service operations in Chile, ensuring excellence and...


  • Santiago, Metropolitana, Chile Canpak A tiempo completo

    Beratung is a leading international management consultancy firm recognized for its exceptional service to major corporations worldwide.We assist global companies with strategy formulation, acquisitions, organizational design, and performance improvement. Our Global Business Services Center in Warsaw provides top-notch internal support to leadership and...


  • Santiago, Metropolitana, Chile PagerDuty A tiempo completo

    About the RoleWe are seeking a highly skilled Sales Operations Analyst to join our team at PagerDuty. As a Sales Operations Analyst, you will be responsible for driving sales process improvements, enabling sales teams, and providing deal support.Key ResponsibilitiesBecome an expert in global front-line support for sales systems and data, particularly in...


  • Santiago, Metropolitana, Chile HRGROWIN A tiempo completo

    Job Title:Sr. Operations DirectorCompany Overview:HRGROWIN specializes in connecting top talent with leading companies. We are currently searching for a visionary leader to fill the role of Senior Operations Director for a multinational industrial equipment company.This position offers an excellent opportunity for a seasoned professional to take charge of...


  • Santiago, Metropolitana, Chile Sagan A tiempo completo

    About the Role: We are seeking a highly organized and proactive Senior Real Estate Operations Coordinator to support our real estate investment/agency operations. This role will focus on maintaining efficient back-office functions, ensuring seamless day-to-day activities.About Us: Sagan is an exclusive membership community for top executives, founders, and...


  • Santiago, Metropolitana, Chile Remotivate LLC A tiempo completo

    OverviewWe are Remotivate LLC, a US-based software development company specializing in custom applications for medium-sized businesses. Our team of experts has over 33 years of experience in software development and 23 years in Adobe ColdFusion.We are seeking an experienced Operations Manager to oversee our day-to-day operations and contribute to the growth...


  • Santiago, Metropolitana, Chile CL07 Alcon Laboratorios Chile Ltd. Company A tiempo completo

    CL07 Alcon Laboratorios Chile Ltd. Company is seeking an exceptional Senior Financial Analyst Leader to join its finance team in the South Cone Cluster (Chile, Argentina & Uruguay).The Senior Financial Analyst Leader plays a critical role in providing analytical, operational, and strategic support for the financial performance of the assigned business scope....


  • Santiago, Metropolitana, Chile Business Sweden A tiempo completo

    The Role and ResponsibilitiesWe are seeking a highly skilled Senior Consultant to join our team in Santiago, Chile. As a Senior Consultant, you will be responsible for delivering consulting assignments to global clients, managing stakeholders in multicultural environments, and driving business growth in Latin America.About the JobAs a Senior Consultant at...


  • Santiago, Metropolitana, Chile SAP SE A tiempo completo

    Job Opportunity: Sales Operations Business Partner - Early Career Talent SAP enables you to bring out your best by fostering a collaborative culture focused on collaboration and a shared passion to help the world run better. OverviewThis role is part of Global Revenue Operations, which focuses on creating, deploying, and executing sales supporting processes,...


  • Santiago, Metropolitana, Chile PagerDuty A tiempo completo

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through our Operations Cloud.We are seeking a Business Development Analyst in our Santiago office. As a key member of our sales operations team, you will identify opportunities for process improvements, drive enablement efforts, and provide deal support to our global...


  • Santiago, Metropolitana, Chile CitiGroup A tiempo completo

    CitiGroup is a leading financial institution with a strong presence in the global market. We are currently seeking a highly skilled and motivated Technology and Operations Analyst to join our team in Santiago de Chile.Job SummaryWe are looking for an individual who is passionate about technology and has a strong interest in finance. As a Technology and...


  • Santiago, Metropolitana, Chile Pearlhillroad A tiempo completo

    Business Performance Manager - WarsawWe are proud to be a leading management consultancy firm, assisting major corporations worldwide with strategy formulation and performance improvement.About the RoleThis exciting opportunity presents a chance for a financially savvy and operations-oriented individual to help drive RTN's Business Performance framework. As...


  • Santiago, Metropolitana, Chile Sagan A tiempo completo

    Job Title: Strategic Business Operations Manager Sagan is a leading membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from diverse regions with leading American companies. Discover a world of...


  • Santiago, Metropolitana, Chile SAP A tiempo completo

    We are seeking a highly motivated and detail-oriented Sales Operations Business Partner to join our team. This role will be responsible for optimizing productivity and raising the quality of support tasks performed.About the RoleAs a Sales Operations Business Partner, you will work closely with internal stakeholders to support the development of...


  • Santiago, Metropolitana, Chile Buscojobs Chile A tiempo completo

    We are seeking a highly skilled Sales Operations Business Partner to join our team in Santiago, Chile. As a key member of our Global Revenue Operations team, you will be responsible for optimizing productivity, improving quality, and increasing customer satisfaction.Job DescriptionThe Sales Operations Business Partner will play a crucial role in...


  • Santiago, Metropolitana, Chile Sezzle A tiempo completo

    About SezzleSezzle is a cutting-edge fintech company that empowers young consumers financially. Its payment platform increases purchasing power for consumers by offering interest-free installment plans, leading to increased sales for its hundreds of merchant partners.Job OverviewWe are seeking a Product Data Analyst to enhance business outcomes through...


  • Santiago, Metropolitana, Chile Sagan A tiempo completo

    Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. As a pioneering platform bridging the gap between global talent and US-based businesses, we connect candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with...