Customer Retention Go to Market

hace 2 semanas

Santiago, Metropolitana, Chile General Motors A tiempo completo

Job Description:


General Motors tiene el compromiso de liderar la transformación de la industria hacia un futuro con Cero Accidentes, Cero Emisiones y Cero Congestión.

Hoy, estamos en medio de una revolución del transporte y tenemos la ambición, el talento y la tecnología para allanar el camino hacia un mundo más seguro, mejor y más sostenible.

Como empresa abierta e inclusiva, también estamos creando un entorno en el que todos se sienten bienvenidos y valorados. Siempre buscamos talentos que nos incentiven a ir más lejos y quieran poner en acción nuestro propósito. Ven a General Motors South America y sé parte del equipo.

Innovation & Service Development es un área cuyo principal objetivo es diseñar procesos y programas de servicio que nos lleven a mantener los clientes en nuestros talleres durante todo el ciclo de vida del vehículo.

Como
Customer Retention Go To Market el principal desafío del rol será


brindar soporte a la estrategia de retención de clientes en Chile y Perú, mediante el acompañamiento al equipo de campo en el análisis e identificación de oportunidades de mercado junto con la correcta implementación y seguimiento de los programas de servicio en la red de concesionarios.


Responsabilidades:

  • Liderar la estrategia de implementación de los programas de servicio en cada mercado, de acuerdo a las necesidades y prioridades definidas por país.
  • Liderar todos los foros de retención de clientes, en donde se presentan las oportunidades del mercado, avances en el desarrollo e implementación de programas de servicio y la definición de planes de acción que lleven a la consecución de los objetivos.
  • Soportar al equipo de campo en la definición de planes de acción que permitan mejorar el performance de los programas de servicio de taller y colisión.
  • Realizar inmersión en los concesionarios con mayor oportunidad de crecimiento en retención de clientes.
  • Proponer continuamente mejoras o nuevos proyectos al equipo de Desarrollo de programas, con el fin de estar a la vanguardia en procesos y planes que nos lleven a mantener a nuestros clientes.
  • Representar al equipo de Innovación y desarrollo de servicio en todos los foros en donde se requiera información de retención de clientes y/o programas de servicio.

Additional Job Description:

Requisitos:

  • Formación: Graduados de Administración de Empresas, Economía, Ingeniería o carreras afines.
  • Experiência laboral previa en áreas comerciales, mercadeo, ventas o posventa, durante un mínimo de 3 años.
  • Inglés: nível intermedio.
  • Office: nível intermedio.
  • Disponibilidad para viajar al exterior 1 semana al mes.
  • Disponibilidad para visitar localmente a la red (aproximadamente 4 visitas por mes).
  • Disponibilidad para trabajar de forma hibrida en nuestas oficinas ubicadas en Ciudad Empresarial, Santiago, Chile o en San Isidro, Lima, Perú (según residencia).

Conocimientos y Competencias deseables:

  • Manejo de bases de datos y reportes con Power BI.
  • Experiência en posventa en el sector automotriz.
  • Buenas relaciones interpersonales.
  • Gran capacidad de análisis y mentalidad estratégica.
  • Capacidad de interactuar y generar sinergias entre equipos.
  • Implementación de proyectos.
  • Buena capacidad de comunicación, enfoque en el cliente y mentalidad comercial.
LI-BSC115

About GM:


Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.


Why Join Us:

We aspire to be the most inclusive company in the world.

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture.

Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs.

Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.


Diversity Information:


General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging.

We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.

We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

  • Senior Customer Retention Specialist

    hace 2 semanas

    Santiago, Metropolitana, Chile Varsity Tutors A tiempo completo

    Overview: Varsity Tutors, a Nerdy company, is looking for international Senior Retention Specialists based in the Domincan Republic to join our team Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online...

  • Analista Go to Market

    hace 2 semanas

    Santiago, Metropolitana, Chile PepsiCo A tiempo completo

    OverviewWe Are PepsiCo PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includesLAY'S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER ...

  • Customer Retention Manager Contract Logistics

    hace 2 semanas

    Santiago, Metropolitana, Chile Kuehne+Nagel A tiempo completo

    Your RoleReporting to the VP of Contract Logistics, the Director of Customer Operations for Contract Logistics, will be responsible for building strategic partnerships across key customers to facilitate ways of working, drive positive experiences, and enable business capabilities. With a special focus on maintaining a close overview of critical operations...

  • Customer Retention Manager Contract Logistics

    hace 4 semanas

    Santiago, Metropolitana, Chile Kuehne Nagel A tiempo completo

    Build and foster great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Reporting to the VP of Contract Logistics, the Director of Customer Operations for Contract Logistics, will be responsible for building strategic partnerships across key...

  • Customer Retention Manager Contract Logistics

    hace 2 meses

    Santiago, Metropolitana, Chile Kuehne Nagel A tiempo completo

    Build and foster great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Reporting to the VP of Contract Logistics, the Director of Customer Operations for Contract Logistics, will be responsible for building strategic partnerships across key...

  • Customer Retention Manager Contract Logistics

    hace 2 semanas

    Santiago, Metropolitana, Chile Kuehne+Nagel A tiempo completo

    Build and foster great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role: Reporting to the VP of Contract Logistics, the Director of Customer Operations for Contract Logistics, will be responsible for building strategic partnerships across key...

  • National Sea Logistics Customer Care Manager

    hace 2 semanas

    Santiago, Metropolitana, Chile Kuehne+Nagel A tiempo completo

    Your RoleProvide leadership and direction to the Field Sales and Customer Care organizationTo take ownership and ensure the implementation of a Customer Care strategyEnsure close cooperation with national, cluster, and global Sea Logistics management as well as national operations Sea Logistics manager for optimized customer experience. Close contact with...

  • Customer Service

    hace 2 semanas

    Santiago, Metropolitana, Chile Twill NL A tiempo completo

    Do you want to join a company that will disrupt the logistics industry?This is a unique Customer Experience hybrid role both selling the Twill value proposition to new potential customers and also taking excellent and pro-active care of them once they are onboard. In this role you will have the full responsibility and be empowered to make sure we are...

  • National Sea Logistics Customer Care Manager

    hace 10 horas

    Santiago, Metropolitana, Chile Kuehne Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role The Customer Care Manager is responsible for managing and continuously optimizing the Customer Service and field sales program to provide customer excellence across a...

  • Customer Success Executive

    hace 2 semanas

    Santiago, Metropolitana, Chile BNamericas A tiempo completo

    We are a business intelligence platform, with 28 years of experience in the LATAM market, providing our clients with valuable and updated information on projects, news and data related to the areas of Electric Power, Infrastructure, Mining and Metals, Oil and Gas, ICT, among others, so that they can use this information to make strategic decisions for their...

  • National Sea Logistics Customer Care Manager

    hace 2 semanas

    Santiago, Metropolitana, Chile Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role: The Customer Care Manager is responsible for managing and continuously optimizing the Customer Service and field sales program to provide customer excellence across...

  • Customer Solution Manager

    hace 2 semanas

    Santiago, Metropolitana, Chile Kuehne+Nagel A tiempo completo

    JOB DESCRIPTION You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role The primary objective is to successfully gain and retain customers by offering industry-leading solutions. This involves leading major customer...

  • Principal Consultant, Front Office, Customer

    hace 2 semanas

    Santiago, Metropolitana, Chile Adenza A tiempo completo

    Division OverviewCustomer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza...

  • Consultant, Front Office, Customer Delivery

    hace 2 semanas

    Santiago, Metropolitana, Chile Adenza A tiempo completo

    Division OverviewCustomer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza...

  • Customer Support Agent

    hace 2 semanas

    Santiago, Metropolitana, Chile Admirals Group A tiempo completo

    Who we are?Admirals is a global growing FinTech company from Estonia. We started as a Neobroker, and today evolved into Admirals Financial Ecosystem, meeting people's life-long needs and making personal financial management easy to use, affordable, and secure. We are constantly expanding and diversifying our product offerings using market segmentation and...

  • Product Specialist for Institutional Market

    hace 2 semanas

    Santiago, Metropolitana, Chile IQVIA A tiempo completo

    Job OverviewSecure and retain business through professional, consultative, proactive sales activities directed at decision-makers and decision influencers at existing and new clinical sponsors. Provide technical advice and sales support to potential and existing clients for the institutional market. Help IQVIA develop and deliver market leading solutions and...

  • Customer Onboarding Executive

    hace 2 semanas

    Santiago, Metropolitana, Chile Sedex A tiempo completo

    About SedexMore than 75,000 businesses worldwide trust Sedex to improve their supply chain's social and environmental sustainability.With unparalleled data insights and expert guidance, Sedex helps companies manage, assess, and report on sustainability performance effortlessly.Our Vision is to lead the way in enhancing global supply chains' social and...

  • Customer Success Specialist Mgr

    hace 2 semanas

    Santiago, Metropolitana, Chile Zebra Technologies A tiempo completo

    Remote Work: HybridOverview:Job Summary:Serves as the post-sale creator of programs and calls to action to drive lifecycle retention and adoption for segments of customers to support Customer Success Executives, Account Managers or Partner Customer Success resources. Uses in-depth knowledge of customer industry vertical business processes and...

  • Customer Marketing Coordinator

    hace 2 semanas

    Santiago, Metropolitana, Chile Tate & Lyle A tiempo completo

    ROLE DESCRIPTIONThe Customer Marketing Coordinator will be responsible for customer facing activities to promote Tate & Lyle's ingredients and solutions to food and beverage manufactures, being a key player on the execution of our growth strategy for the Andean Region. He/she will work in close collaboration with teams including Category Leaders, Commercial,...

  • Customer Success Manager

    hace 2 semanas

    Santiago, Metropolitana, Chile Seequent A tiempo completo

    The CompanyA better understanding of the Earth creates a better world for all. Seequent brings together industry-leading earth modelling, geo-data management, and team collaboration software.Because when everyone can see the full picture, they can make better decisions that benefit people and the planet.Every day, our customers in over 100 countries work to...