Customer Support

hace 2 semanas


Santiago, Metropolitana, Chile Komatsu Cummins A tiempo completo
Publicada hoy por

Komatsu Cummins
Jornada Completa

Administrativo

Región Metropolitana de Santiago

Quilicura

  • Las personas son el motor de la compañía. Nuestro compromiso es potenciar tus capacidades y que puedas crecer con nosotros.
  • Postula y transfórmate en protagonista de tu desarrollo


CUSTOMER SUPPORT
  • QUILICURA
  • Propósito del cargo.
  • Responsable de gestionar y administrar las necesidades generadas por los usuarios, prospectos y clientes a través del canal de Customer support con el objetivo de ser efectivos y resolutivos con las distintas solicitudes, con una alta calidad de gestión de la interacción, primando el respeto, la empatía, los valores de la compañía y un alto nível de servicio.
  • Principales responsabilidades.
  • Gestionar las relaciones con los clientes mediante los canales de comunicación establecidos por la compañía (Telefónico, EMAIL, CHAT, redes sociales, Whatsapp u otro que se habilite formalmente).
  • Gestionar bases de datos de acuerdo con requerimientos, valores y objetivos de la compañía.
  • Gestionar la venta de Productos y Servicios mediante los canales de comunicación establecidos por la compañía (Telefónico, EMAIL, CHAT, redes sociales, Whatsapp u otro que se habilite formalmente).
  • Gestionar la prospección de clientes (Outbound).

Perfil deseado:

  • Formación académica: Técnico nível superior en administración o carreras afines con foco en clientes
  • Experiência: 1 año de experiência en labores de atención a clientes, ventas, o similares
  • Conocimientos específicos:
  • Manejo de herramientas office nível usuario. Deseable manejo de SAP, CRM, Purecloud u otras. 1 Vacante
  • Finaliza en 60 días
******Experiência desde 1 años

Estudios mínimos:
Técnico profesional superior

Graduado
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