![Hitachi Careers](https://media.trabajo.org/img/noimg.jpg)
Technical Customer Support Engineer
hace 4 semanas
Imagine the sheer breadth of talent it takes to inspire he future. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally important to us.
We are team Hitachi Pentaho, the innovative minds behind a suite of sophisticated software that accelerates data fitness within organizations.
Part of Hitachi Group, our expertise supports the cutting-edge work of Hitachi Vantara and Hitachi Digital Services. We're people-centric and here to power good. We unlock data's full potential so that together, we can take theme park fans on magical rides, conserve natural resources and save lives. This is a world of dynamic data migration, trusted data discovery, reliable privacy and compliance and unified data integration. We do it all on a global scale. We do it through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to "fit" every requrement - your life experience, character, perpective and passion for achieving great things in the world are equally as important to us.
Hitachi Vantara is a global company and the candidate will be interacting with staff remotely across Asia, Europe and the Americas where English is the language of choice. The candidate must be fluent in English.
The Team
We represent Hitachi Pentaho to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition. We are looking to add motivated, talented people that enjoy the challenge of solving technical problems to our Product Support team.
The role
The Product Tech Support team is the first point of contact for Pentaho's customers. They field and triage all customer requests. This includes working directly with the customer to troubleshoot, document enhancements and answer a wide variety of technical questions. They communicate best practices and work cross-functionally with QA, Engineering, Professional Services and sales teams to help each customer achieve maximum value from Pentaho's services. The right candidate for this position enjoys providing support to other IT professionals in a fast-paced environment with lots of technical variety. Additional responsibilities include:
- Providing product support for installation, configuration, and implementation of the Pentaho Software Suite
- Providing clear, crisp communication to clients in understandable, easy to follow directions.
- Setting proper expectations regarding client issues to ensure there is no ambiguity around solutions / timelines / etc.
- Communicating effectively internally with the Pentaho Engineering and Product Management teams to reproduce, resolve and document support cases
- Maintaining an accurate and complete description of cases managed through Pentaho's case tracking and problem management system.
- 4+ years of professional experience in troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, web services, flat file, and big data driven backend systems
- 4+ years) installing, administering and maintaining computer systems and applications in an enterprise IT environment
Hands-on experience on one of the following core technologies: - Web development tools: Java, JSP, XML, HTML, JDBC/JNDI
- Operating Systems: Linux, Windows, Solaris
- Application servers: Tomcat, JBoss, Websphere, Weblogic
- Databases: Oracle, MySQL, SQLServer, BigData
- Cloud services (AWS/Azure/Google Cloud)
- Bachelors degree
"LI-AD2"
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings . We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We want to help you take care of your today and tomorrow - at home and at work. Which is why we offer industry-leading benefits that go far beyond compensation. That means support, services, and resources that also take care of your holistic health and wellbeing. We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. Here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent).
About us
We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society . If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic . Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
-
Customer Service Field Engineer
hace 2 semanas
Santiago, Metropolitana, Chile Philips A tiempo completoJob Title: Customer Service Field EngineerFIELD SERVICE ENGiNEER - CHILEField Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive maintenance,...
-
Customer Service Field Engineer
hace 2 meses
Santiago, Metropolitana, Chile Philips A tiempo completoJob TitleCustomer Service Field EngineerJob DescriptionFIELD SERVICE ENGiNEER - CHILEField Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive...
-
Customer Service Field Engineer
hace 4 semanas
Santiago, Metropolitana, Chile Philips A tiempo completoJob TitleCustomer Service Field EngineerJob DescriptionFIELD SERVICE ENGiNEER - CHILEField Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive...
-
Associate Engineer, Customer Support
hace 2 semanas
Santiago, Metropolitana, Chile ServiceRocket A tiempo completoLooking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being.With offices around the world, ServiceRocket's five-star products and services help tech giants like Atlassian, Salesforce, and Workplace from Meta get the most...
-
Field Technical Support
hace 2 semanas
Santiago, Metropolitana, Chile Hewlett Packard A tiempo completoJob Summary This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customerrelated issues promptly, and offering comprehensive software services for postsales and service delivery support. The...
-
Customer Operations Engineer
hace 2 semanas
Santiago, Metropolitana, Chile Cloudera A tiempo completoBusiness Area:SupportSeniority Level:Mid-Senior levelJob Description:At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source...
-
Senior Customer Operations Engineer
hace 2 semanas
Santiago, Metropolitana, Chile Cloudera A tiempo completoBusiness Area:SupportSeniority Level:Mid-Senior levelJob Description:At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source...
-
Customer Service Engineer
hace 2 semanas
Santiago, Metropolitana, Chile DNV A tiempo completoAre you passionate about providing technical support to customers and turning their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Service...
-
Middleware Technologies Engineer
hace 2 semanas
Santiago, Metropolitana, Chile Oracle A tiempo completoMiddleware Technologies Engineer Applicants are required to read, write, and speak the following languages: English, SpanishPreferred QualificationsDetailed Description and Job RequirementsAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer...
-
Customer Operations Engineer
hace 2 semanas
Santiago, Metropolitana, Chile Cloudera A tiempo completoBusiness Area:SupportJob Description:At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital...
-
Technical Support Specialist
hace 2 semanas
Santiago, Metropolitana, Chile PagerDuty A tiempo completoWe are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn't location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office,...
-
R&D Support Associate
hace 2 semanas
Santiago, Metropolitana, Chile Prysmian Group A tiempo completoJob Title: Product EngineerWelcome! We are in search of a skilled Product Engineer to be part of our team.Join us in Santiago de Chile, where you will report to the Research and Development Manager. Your main responsibilities will include:Prepare and update manufacturing specifications.Review and assess standards to ensure product designs meet...
-
Technical Support Specialist Ii
hace 2 semanas
Santiago, Metropolitana, Chile PagerDuty A tiempo completoTechnical Support Specialist IIPagerDuty is looking for Technical Support professionals to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success organizations, and occasional sales inquiries. We...
-
Substation Technical Engineer
hace 2 semanas
Santiago, Metropolitana, Chile Hitachi Energy A tiempo completoGeneral information:Develop accurate, timely completion of technical advice and provides comment to support in early engagement, conceptual studies, and on enquiry specifications for customers with regards to power grids solutions.Responsibilities: Creating, implementing, and reviewing local Application strategies, in line with global strategy. Prior...
-
Account Support Manager Engineer
hace 2 semanas
Santiago, Metropolitana, Chile Hewlett Packard Enterprise A tiempo completoAccount Support Manager EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office._ Responsibilities: _ Integrate technical knowledge and business understanding to create solutions for customers. Resolve most technical incidents independently within your technical area. Work with team members to resolve...
-
Technical Support
hace 2 semanas
Santiago, Metropolitana, Chile Lenovo A tiempo completoDescription and Requirements Job Description : Support Latin America ́s Field Service agents with technical escalations to solve critical matters from customers. Coordinate tech support focals for their support in each of their countries. Participate in Quality team interlocks. Make use of key trainings to deploy with technicians & agents together...
-
Technical Customer Enablement Specialist
hace 2 semanas
Santiago, Metropolitana, Chile LatamCent A tiempo completoPosition Overview: Flxpoint is seeking a talented and motivated Customer Enablement Specialist to join our team. As a Technical Customer Enablement Specialist, you will play a key role in managing our public documentation and creating content to promote customer engagement and success on the Flxpoint platform.Your Mission: Manage and maintain our public...
-
Deployment & Support Engineer
hace 2 semanas
Santiago, Metropolitana, Chile Orange Business A tiempo completoAbout the role:The following position is offered via our affiliate Viacess-Orca. Viacess-Orca is a subsidary of Orange.About Viaccess-OrcaViaccess-Orca is a leading global solutions provider of OTT and TV platforms, content protection, and advanced data solutions for a personalized TV experience. Viaccess-Orca is part of the Orange Group with solutions...
-
IT Technical Support Engineer
hace 2 semanas
Santiago, Metropolitana, Chile NTT Ltd. A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Sales Engineer
hace 2 semanas
Santiago, Metropolitana, Chile 287 FLSmidth AS A tiempo completoPosition Overview: We are looking for a results-driven Sales Engineer with a technical background to be the key point of contact for our clients. The Sales Engineer will work closely with our sales team to identify opportunities, understand customer needs, and provide technical expertise throughout the sales process. This role requires a combination of...