Field Technical Support

hace 2 semanas


Santiago, Metropolitana, Chile Hewlett Packard A tiempo completo

Job Summary

  • This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customerrelated issues promptly, and offering comprehensive software services for postsales and service delivery support. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with mínimal supervision.

Responsibilities

  • Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
  • Addresses and manages customerrelation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
  • Leads direct postsales technical support for end users and organization's authorized service providers, resolving technical challenges on designated hardware and software platforms.
  • Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.
  • Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
  • Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
  • Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
  • Completes processoriented assignments, shares technical information, and supports departmentlevel operational plans.
  • Identifies and solves varied problems and completes daytoday tasks with forward planning and mínimal supervision.

Education & Experience Recommended**- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

  • Typically has 46 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

Preferred Certifications
NA

Knowledge & Skills

  • Automation
  • Chemistry
  • Commissioning
  • Customer Relationship Management
  • Customer Support
  • Electrical Engineering
  • Electromechanics
  • Electronics
  • Environment Health And Safety
  • Field Service Management
  • Hand Tools
  • Key Performance Indicators (KPIs)
  • Operating Systems
  • Preventive Maintenance
  • Process Improvement
  • Safety Standards
  • Technical Services
  • Technical Support
  • Technical Training
  • Test Equipment

Cross-Org Skills

  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity

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