Customer Support Expert

hace 2 semanas


Santiago, Metropolitana, Chile Rankmi A tiempo completo
Atender las prioridades entregadas por el Lead y/o Head of Customer Support.

  • Atender todos los canales de acceso establecidos por Rankmi.
-
Diagnóstico y revisión de errores para derivar al área de Desarrollo & Tecnología.

  • Realizar los requerimientos solicitados por parte de nuestros clientes, siguiendo los protocolos de servicio del área:
  • Administración de personas en el máster de personas y procesos:
  • Administración de competencias dentro de los procesos. Administración de metas y KPI dentro de los proceso. Revisiones o QA a procesos. Apoyo en configuración de los distintos módulos del Hub Rankmi.

Requisitos

  • Profesional de carreras como Técnico Administración, o carrera a fin.
  • Profesional desde 1 año hasta 2 años de experiência en gestión de procesos, atención al cliente y/o configuración de plataformas.
-
Excluyente contar con nível
avanzado de Excel (deberá rendir test).

  • Deseable experiência desde 1 año en empresas de TI, Sass, software, etc.
  • Será un plus tener nível de inglés hablado y escrito intermedio (no excluyente).

Condiciones

  • Políticas de trabajo Blended Working (modalidad de trabajo que combina tanto la presencial en oficina con teletrabajo).
  • Bono vacaciones y bono matrimonio y/o unión civil.
  • Medio día libre de cumpleaños, propio y hijos/cónyuge.
  • Día libre de mudanza.
  • Permisos de días, sin goce de sueldo.
  • Flexibilidad en horarios laborales.
  • Días de vacaciones adicionales.
  • Trabajamos con metodologías ágiles y equipos multidisciplinarios.
  • Ambiente relajado y multicultural. Relación cercana con jefatura.
  • Oportunidad de desarrollo profesional en un entorno altamente innovador.
  • Posibilidad de movilidad horizontal y vertical.

Tipo de puesto:
Tiempo completo

Pregunta(s) de postulación:

¿Cuáles son sus expectativas de Renta?
(Ingrese un número con dígitos)

¿Cuál es tu nível de Excel y qué sabes hacer?
(funciones, formulas, etc.)

¿Has trabajado en áreas de soporte para plataformas tech?
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