Lead Agent, Ticket Sales

hace 2 semanas

Santiago, Metropolitana, Chile American Airlines A tiempo completo

Intro:


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you.

As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board

Why you'll love this job:

The Lead Agent supervises, organizes and motivates employees. They will also engage in the ticket counter sales activities.

Maintains company standards concerning quality and quantity of work to ensure maximum sales effectiveness and standards of efficient, accurate and courteous service is provided at all times.


What you'll do:

  • Performs supervisory and administrative functions
  • Determines and communicates operational needs to the Travel Center Manager
  • Issues written and oral instruction and corrective action if necessary
  • Responsible for weekly and daily scheduling and manpower utilization
  • Coordinates new hire training and monitors successful completion of new hire selfstudy training workbook
  • Performs agent work as required

All you'll need for success:

**Minimum Qualifications

  • Education & Prior Job Experience*
  • Has a minimum of one year experience in Travel Center, Reservation or Passenger Service
  • High school Diploma or GED
  • Demonstrates good working knowledge of Sabre
  • Excellent customer service and interpersoanl skills
  • Ability to work a variety of shifts according to operational needs
  • Good oral and written communication skills
  • Must be able to read, write and fluently speak both English and Native Language
  • Good organizational skills
  • Demonstrates above average qualities of leadership, initiative and judgement
  • Ability to read, understand, explain and enforce company policies, procedures and regulations
  • Ability to prepare written instructions and reports
  • Ability to work well under pressure
  • Knowledge of tariff, ticketing, AAdvantage and groups preferred

What you'll get:

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health benefits to help you stay well.
  • Wellness Programs: We want you to be the best version of yourself that's why our wellness programs provide you with all the right tools, resources and support you need.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American:

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.

Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

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