Customer Sales Support Representative

hace 2 semanas


Santiago, Metropolitana, Chile Sandvik A tiempo completo

Date limite:
30 mai

Pays:
Chili

Localisation:
Santiago

ID de poste:
R0053518

Catégorie d'emploi:
Vente et Service Produit

POSTULER À CET EMPLOI

PROPOSITO GENERAL DEL PUESTO:


Es el/la responsable de gestionar proactivamente y dar seguimiento a las ventas de partes, herramientas y servicios a su cargo promoviendo el enfoque TCO (Total cost of ownership) para impulsar el valor del cliente, a su vez, de dar soporte a cliente mediante el procesamiento de cotizaciones o pedidos, utilizando los sistemas de gestión y medios de Call Center u operando Mail Box Común que existe en el área a objeto de brindar al cliente un servicio estándar definido de comunicación y seguimiento.

Para ello, debe asegurar el orden y control de la información procesada y entregada al cliente.

Asimismo, es responsable de la administración de la emisión, distribución y control de las facturas de venta de Sandvik Chile, llevando un estricto control de la ubicación y contabilización.


FUNCIONES PRINCIPALES:

  • Gestionar proactivamente la venta partes, herramientas y servicios dando soporte a los clientes, según sus necesidades, lo que incluye:
  • Identificar y dar seguimiento a las oportunidades para concretar ventas.
  • Gestionar dinámicamente y rapidamente los pedidos.
  • Realizar la tramitación y atención de requerimientos telefónicos y de correo electrónico de clientes tanto internos como externos.
  • Transmitir las órdenes o consultas de nível crítico 1 al Equipo Regional de Respuesta para Emergencia de Máquinas (Machine Emergency Response Representative), y mantener al cliente informado de los avances.
  • Colaborar con las áreas de Logística e Inventario para garantizar níveles adecuados de existencias y artículos almacenados.
  • Acelerar y realizar seguimiento a los pedidos de los clientes y demás acciones provenientes de los pedidos a cliente.
  • Coordinar y dar seguimiento oportuno a las solicitudes y artículos pendientes de entrega en la cadena de suministro y despacho, informando al cliente de su estado.
  • Identificar nuevas direcciones y secuencias de entrega y coordinar la información actualizada de los sistemas.
  • Mantener actualizados los sistemas de pedidos y los procesos, incluyendo la gestión de errores en la información.
  • Realizar el proceso de facturación según procedimiento de la empresa.

SU
Perfil:


  • Título profesional a nível técnico en administración, mecánica (Sin preferencia académica)
  • Certificado de salud compatible con el cargo.
  • Experiência laboral de 2 años en cargos similares
Date limite : 30 mai

ID de poste :
R0053518

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