Customer Sales Support Representative
hace 2 semanas
Date limite:
30 mai
Pays:
Chili
Localisation:
Santiago
ID de poste:
R0053518
Catégorie d'emploi:
Vente et Service Produit
POSTULER À CET EMPLOI
PROPOSITO GENERAL DEL PUESTO:
Es el/la responsable de gestionar proactivamente y dar seguimiento a las ventas de partes, herramientas y servicios a su cargo promoviendo el enfoque TCO (Total cost of ownership) para impulsar el valor del cliente, a su vez, de dar soporte a cliente mediante el procesamiento de cotizaciones o pedidos, utilizando los sistemas de gestión y medios de Call Center u operando Mail Box Común que existe en el área a objeto de brindar al cliente un servicio estándar definido de comunicación y seguimiento.
Asimismo, es responsable de la administración de la emisión, distribución y control de las facturas de venta de Sandvik Chile, llevando un estricto control de la ubicación y contabilización.
FUNCIONES PRINCIPALES:
- Gestionar proactivamente la venta partes, herramientas y servicios dando soporte a los clientes, según sus necesidades, lo que incluye:
- Identificar y dar seguimiento a las oportunidades para concretar ventas.
- Gestionar dinámicamente y rapidamente los pedidos.
- Realizar la tramitación y atención de requerimientos telefónicos y de correo electrónico de clientes tanto internos como externos.
- Transmitir las órdenes o consultas de nível crítico 1 al Equipo Regional de Respuesta para Emergencia de Máquinas (Machine Emergency Response Representative), y mantener al cliente informado de los avances.
- Colaborar con las áreas de Logística e Inventario para garantizar níveles adecuados de existencias y artículos almacenados.
- Acelerar y realizar seguimiento a los pedidos de los clientes y demás acciones provenientes de los pedidos a cliente.
- Coordinar y dar seguimiento oportuno a las solicitudes y artículos pendientes de entrega en la cadena de suministro y despacho, informando al cliente de su estado.
- Identificar nuevas direcciones y secuencias de entrega y coordinar la información actualizada de los sistemas.
- Mantener actualizados los sistemas de pedidos y los procesos, incluyendo la gestión de errores en la información.
- Realizar el proceso de facturación según procedimiento de la empresa.
SU
Perfil:
- Título profesional a nível técnico en administración, mecánica (Sin preferencia académica)
- Certificado de salud compatible con el cargo.
- Experiência laboral de 2 años en cargos similares
ID de poste :
R0053518
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