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Service Manager

hace 3 meses

Santiago, Metropolitana, Chile BBK+2Brains A tiempo completo

Somos un equipo de más de 300 profesionales del área del desarrollo, diseño y consultores UX, que entregamos soluciones tecnológicas para medianas y grandes empresas principalmente de la banca, empresas de seguros e inmobiliarias a través de aplicaciones web y móviles.- Creemos que problemas complejos de negocio, vinculados a la tecnología, se solucionan por medio de construir experiências digitales simples, intuitivas, innovadoras y que generan gran satisfacción en las personas.- Para ello, ayudamos a nuestros clientes a resolver estos problemas aportando con disciplinas específicas, como el diseño centrado en el usuario, el diseño de interfaz, la tecnología y la innovación con plataformas emergentes, llevándolos desde la conceptualización hasta la implementación.


El/la Service Manager de BBK2+Brains debe:


Ser persona cercana, que conozca del mundo de la tecnología y que sea capaz de acompañar al equipo de talento del área UX asegurando el cumplimiento de los acuerdos del servicio con los clientes.


  • Generar instancias uno a uno con los distintos integrantes del equipo de experiência, recogiendo feedback y estatus.
  • Actuar como intermediario entre las personas del área y las contrapartes en el cliente, facilitando y consiguiendo que la relación sea armónica.
  • Colaborar en la mejora de las condiciones de servicio, adoptando las medidas para mejorar la calidad de la entrega.
  • Permanecer cerca del cliente y el equipo, visualizando mejoras, nuevas oportunidades y desarrollando acciones para lograr que se materialicen.
  • Adoptar las herramientas establecidas para desarrollar métricas e indicadores para el seguimiento y presentación tanto internamente como a cliente.
  • Gestionar las solicitudes administrativas del equipo, redireccionarlas a las distintas áreas de soporte y hacer el seguimiento correspondiente.
  • Hacer seguimiento a la rentabilidad de cada proyecto/cliente y a los incidentes del periodo e informarlos de manera oportuna al área financiera de la compañía.
  • Alinearse y actuar junto al equipo de Service Managers de BBK+2Brains.



¿Qué conocimientos buscamos en/la Service Manager?:

  • Orientación a las personas.
  • Experiência previa realizando tareas similares.
  • Conocimientos de agilidad y gestión de proyectos, especialmente en lo referido a indicadores y métricas de rendimiento y calidad.
  • Conocimientos en diseño de acuerdos de servicios.
  • Experiência gestionando y presentando ante clientes.
  • Conocimientos y entendimiento de presupuestos y cálculo de rentabilidad.
  • Habilidades comerciales, especialmente en la detección y seguimiento de nuevas oportunidades en los clientes donde ya se tiene presencia.



¿Qué competencias buscamos en el/la Service Manager?:

  • Comunicación efectiva.
  • Colaboración y trabajo en equipo.
  • Adaptabilidad y flexibilidad.
  • Orientación al servicio.
  • Creatividad.
  • Aprendizaje continuo.

Te ofrecemos:

  • Trabajar con un equipo de alto rendimiento, aprendemos y nos desarrollamos juntos.
  • Un proyecto con foco en los usuarios, visión de UX e integrada al desarrollo.
  • Acceso a grandes clientes y proyectos desafiantes.
  • Aprendizaje y crecimiento permanente, organizamos meetups, capacitaciones y actividades culturales.
  • Un entorno de trabajo flexible y dinámico.
  • Beneficios especiales: día libre para tu cumpleaños, 4 semanas de vacaciones.

Outdoors The premises have outdoor spaces such as parks or terraces.
Wellness program BBK+2Brains offers or subsidies mental and/or physical health activities.
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Internal talks BBK+2Brains offers space for internal talks or presentations during working hours.
Paid sick days Sick leave is compensated (limits might apply).
Partially remote You can work from your home some days a week.
Bicycle parking You can park your bicycle for free inside the premises.
Health coverage BBK+2Brains pays or copays health insurance for employees.
Computer provided BBK+2Brains provides a computer for your work.
Education stipend BBK+2Brains covers some educational expenses related to the position.
Informal dress code No dress code is enforced.
Shopping discounts BBK+2Brains provides some discounts or deals in certain stores.
Vacation over legal BBK+2Brains gives you paid vacations over the legal minimum.
Vacation on birthday Your birthday counts as an extra day of vacation.

Remote work policy:

Hybrid
This job takes place some days from home and others at the office.