Guest Relations Manager
hace 2 semanas
We are seeking a highly skilled and experienced Guest Relations Manager to join our team at Hotel W Santiago. As a key member of our property operations team, you will be responsible for ensuring that our guests receive exceptional customer service and have a memorable experience at our hotel.
Key Responsibilities- Provide Exceptional Customer Service
- Deliver services that exceed customer expectations and promote customer satisfaction and retention.
- Communicate and assist individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Lead by Example
- Serve as a leader in displaying outstanding hospitality skills and setting a positive example for guest relations.
- Empower employees to provide excellent customer service and observe service behaviors of employees, providing feedback to individuals.
- Manage Day-to-Day Operations
- Ensure quality standards and meet customer expectations on a daily basis.
- Participate in the development and implementation of corrective action plans to improve guest satisfaction.
- Represent the Hotel
- Represent property management in resolving any guest-related situations and serve as the primary point of contact for guest issues.
- Education
- Minimum of a university degree or equivalent.
- Experience
- At least 2 years of experience in a customer-facing role or hospitality industry.
- Age
- Between 23 and 35 years old.
- Skills
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong leadership and problem-solving skills.
As a Guest Relations Manager at Hotel W Santiago, you will have the opportunity to work in a dynamic and innovative environment, where you will be empowered to make a positive impact on our guests' experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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