Guest Relations Manager

hace 2 semanas


Santiago, Metropolitana, Chile Hotel W Santiago A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Guest Relations Manager to join our team at Hotel W Santiago. As a key member of our property operations team, you will be responsible for ensuring that our guests receive exceptional customer service and have a memorable experience at our hotel.

Key Responsibilities
  • Provide Exceptional Customer Service
    • Deliver services that exceed customer expectations and promote customer satisfaction and retention.
    • Communicate and assist individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Lead by Example
    • Serve as a leader in displaying outstanding hospitality skills and setting a positive example for guest relations.
    • Empower employees to provide excellent customer service and observe service behaviors of employees, providing feedback to individuals.
  • Manage Day-to-Day Operations
    • Ensure quality standards and meet customer expectations on a daily basis.
    • Participate in the development and implementation of corrective action plans to improve guest satisfaction.
  • Represent the Hotel
    • Represent property management in resolving any guest-related situations and serve as the primary point of contact for guest issues.
Requirements
  • Education
    • Minimum of a university degree or equivalent.
  • Experience
    • At least 2 years of experience in a customer-facing role or hospitality industry.
  • Age
    • Between 23 and 35 years old.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing situations.
    • Strong leadership and problem-solving skills.
What We Offer

As a Guest Relations Manager at Hotel W Santiago, you will have the opportunity to work in a dynamic and innovative environment, where you will be empowered to make a positive impact on our guests' experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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